The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was second delivery in two days, the first one didn't go well, late and flowers were beginning to wilt due to very hot weather and being kept in the car all day. Customer service took my compla... See more
Company replied
The customer service is great, they speak proper English, they reply fast, they try to accomodate your requests and are very kind when talking to you. The florist also made a beautiful bouqu... See more
Company replied
I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response t... See more
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.4
Average
433 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely
Timely, punctual and one happy partner with her flowers.
Will use again.
12 June 2026
Unprompted review
Reply from florista.ph
Thank you so much for your wonderful feedback.
We’re delighted to hear that the delivery was timely and punctual, and most importantly, that your partner was happy with the flowers. Knowing we could help make the occasion special truly means a lot to our team.
Thank you for your trust and support. We look forward to serving you again in the future!
From florista.ph family.
correct ..accurate ..professional
10 June 2026
Unprompted review
Reply from florista.ph
Thank you very much for your kind feedback. We truly appreciate your support and are glad to know you are satisfied with our service. Your positive review means a lot to our team and motivates us to continue delivering the best experience possible.
We look forward to serving you again soon.
Excellent Service
Excellence communication. Prompt delivery and equality product.
29 May 2026
Unprompted review
Reply from florista.ph
Thank you so much for your wonderful feedback.
We are truly glad to hear that you had a smooth and easy experience from browsing our website to placing your order. Thank you for choosing us and for taking the time to share your experience. We look forward to serving you again in the future.
From Florista.ph team
Delivery is delayed
Delivery is delayed, the petals are falling, it feels like they rushed it and no effort. Flowers are about to wither.
8 June 2026
Unprompted review
Reply from florista.ph
Hello, thank you for sharing your feedback.
We sincerely regret that the delivery did not meet your expectations. Please note that our arrangements are prepared fresh and carefully handled prior to dispatch; however, due to transit time, weather conditions, and the natural freshness of flowers, some minimal petal shedding or slight wilting may occasionally occur upon arrival.
We understand how important presentation is, especially for special occasions, and we continuously coordinate with our partner florists to maintain quality standards despite delivery distances and high order volumes.
We appreciate your understanding and your feedback as it helps us improve our service moving forward.
Sending beautiful flowers couldn’t be simpler!
Choosing what I wanted on the website was a breeze as well was the ordering process itself. Everything was simple and straightforward including delivering to a relatively remote location. Delivery was on point as was tge quality of the order - flowers were beautiful as described and cake looked amazing too. Truly exceptional from start to finish!
4 June 2026
Unprompted review
Reply from florista.ph
Thank you so much for your wonderful feedback.
We are truly glad to hear that you had a smooth and easy experience from browsing our website to placing your order. It’s great to know that the delivery to a more remote location went well and arrived on time. We’re also happy that the flowers and cake met your expectations and looked just as described. Your kind words about the overall experience mean a lot to our team.
Thank you for choosing us and for taking the time to share your experience. We look forward to serving you again in the future.
From Florista.ph team
Awful
Awful ! What i ordered and received doesn’t match !!!! And when you write to ask for explanation they only said: sorry…. Unfortunately zéro star does not exist but should be created for them, beyond pathetic. Please chose another Shop, plenty of good choices in Manila
3 June 2026
Unprompted review
Reply from florista.ph
Hello,
We are truly sorry to hear about your disappointment and we understand your frustration regarding the item received not matching your expectations.
This is certainly not the experience we aim to provide, and we take your feedback very seriously. We will be reviewing this matter with our team and the assigned florist to properly investigate what happened and ensure this is addressed. To help us check this further, may we kindly request your order number so we can locate the order and investigate the concern accurately?
We appreciate you bringing this to our attention, as it helps us improve our service. Thank you for your understanding and feedback.
Beautiful flowers delivered as I…
Beautiful flowers delivered as I instructed. Thank you once again for delivering beautiful flowers to my girlfriend.
30 May 2026
Unprompted review
Reply from florista.ph
Thank you so much for your kind review! We're delighted to hear that the flowers were delivered exactly as instructed and that your girlfriend loved them. We truly appreciate your trust in us and look forward to helping you create more special moments in the future.
From Florista.ph team
The way it should be
The order was easy to do, the delivery was right on time and the quality of the flowers was very good.
29 May 2026
Unprompted review
Reply from florista.ph
Thank you for your kind feedback. We truly appreciate you taking the time to share your experience. We’re very glad to hear that everything went smoothly with your order—from the easy and convenient ordering process, to the timely delivery, and the quality of the flowers meeting your expectations. It’s always our goal to provide a hassle-free experience and ensure that every arrangement is delivered fresh, beautiful, and right on time for your special moments. Your words mean a lot to our team, especially knowing that we were able to meet your expectations in all aspects of the service. We work hard to maintain consistency despite high order volumes and logistics challenges, so feedback like yours is truly encouraging.
Thank you again for choosing us. We look forward to serving you again and making your future occasions just as special and seamless.
Reliable
I`ve used them three times. The description they have of the different bouquets are good. Delivery is as promised, though they had far to much to to around Valentine`s day. They informed beforehand and delivered a bit earlier than 14 February.
28 May 2026
Unprompted review
Reply from florista.ph
Thank you for choosing us three times and for taking the time to share your experience. We are delighted to hear that you found our bouquet descriptions helpful and that our deliveries met your expectations. We also appreciate your understanding regarding the high volume of orders during Valentine's Day. Our goal is always to keep customers informed and ensure deliveries are completed as smoothly as possible, even during our busiest periods.
Thank you for your continued trust and support. We look forward to serving you again in the future!
Reliable & Trusted Florist for Me
Reliable, easy to order, good communication and would definitely recommend.
28 May 2026
Unprompted review
Reply from florista.ph
Hello,
Thank you so much for your kind feedback. We truly appreciate your trust and support. We are glad to know that you found our service reliable, easy to order from, and with good communication.
Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you!
From Florista.ph team.
Freshly delivered Roses
Freshly delivered Roses,
Very well presented in glass vase,
My sister in law loved it for her Birthday,
21 May 2026
Unprompted review
Reply from florista.ph
Thank you so much for your wonderful feedback! We’re delighted to hear that the roses arrived fresh and beautifully presented, and even happier to know that your sister-in-law loved them on her birthday. We truly appreciate your support and look forward to helping you create more special moments in the future. 🌹😊
FROM TEAM FLORISTA.PH
The flowers 💐 were looking great… 👍🏻…
The flowers 💐 were looking great… 👍🏻 you made my woman extremely happy. The price was double than what I planned. But she is so worthy. Mi rayito de sol said the delivery and experience was epic.
15 May 2026
Unprompted review
Reply from florista.ph
Thank you so much for your wonderful and heartfelt feedback! 🤩
We’re truly delighted to hear that the flowers looked great and that we were able to help make your woman extremely happy. Knowing that your “rayito de sol” loved the delivery experience and found it epic truly makes our day.
We also appreciate your trust in choosing us for such a meaningful gesture. Special moments and special people are priceless, and we’re honored to have been part of creating that happiness.
We sincerely appreciate your support and look forward to helping you create more memorable moments in the future. Thank you once again! 🌸 Team Florista.ph
This was second delivery in two days
This was second delivery in two days, the first one didn't go well, late and flowers were beginning to wilt due to very hot weather and being kept in the car all day.
Customer service took my complaints and improved things, especially storing flowers in a box to retain freshness.
16 May 2026
Unprompted review
Reply from florista.ph
We sincerely apologize for the issues you encountered with your initial delivery and understand your concern regarding the delay and the condition of the flowers upon arrival. We recognize how important freshness and presentation are, especially for meaningful occasions.
At the same time, we truly appreciate your patience and are grateful for the opportunity to address your concerns. We’re pleased to hear that our customer service team was able to assist and implement improvements, including enhanced packaging and protective boxing to help preserve flower freshness during transit, particularly during hot weather conditions.
Your feedback is incredibly valuable to us as it helps us continuously improve our service and delivery process.
Thank you for giving Florista.ph the opportunity to make things right, and we look forward to serving you again in the future. 🌸
Their website ad is unreliable &…
Their website ad is unreliable & erroneous. They offer discounts but don't honor it. They offer feedback reasons which don't stand.
I live in New York City & I ordered 2 sets of flower bouquets for my daughters in Manila based on Florista's advertisement offer of 15% discount. But I never got the discount. They say that the discount offer applies only when it is claimed at the beginning of the purchase process online, which I did. But I never got the discounts. The ad is fraudulent & the online purchase procedure is erroneous!
8 May 2026
Unprompted review
Reply from florista.ph
Thank you for taking the time to share your feedback. We sincerely regret the frustration and disappointment this experience has caused, especially as you were sending flowers for your daughters and expected the promotional discount to be applied as advertised.
We understand your concern regarding the discount process. Your feedback is valuable to us, and we will share it with the appropriate team for review to help improve the clarity of our promotions and online ordering experience. We truly appreciate your feedback and apologize again for the inconvenience caused.
Despite the rush order I made on…
Despite the rush order I made on Mother’s Day. They were able to fulfill to deliver it on time. Support Team responds to my query via email promptly. And to the delivery guy who diligently sent the flowers that night, I truly appreciate your dedication to your work. I would definitely refer you to my colleagues!
10 May 2026
Unprompted review
Reply from florista.ph
Thank you so much for your wonderful feedback and kind words! 😊
We truly appreciate your trust in us, especially for a rush Mother’s Day order during one of the busiest occasions of the year. We’re very happy to hear that the delivery was completed on time and that our support team was able to assist you promptly.
Your appreciation for our delivery rider means a lot 🥹, and we will definitely share your message with the team. They work very hard to make every surprise special, even during late-hour deliveries and high-volume schedules.
Thank you once again for choosing Florista.ph and for recommending our service to your colleagues. We look forward to serving you again in the future! 😊
Flowers were delivered at past 12 AM…
Flowers were delivered at past 12 AM but still would like to commend your efforts. I’m aware it was peak season and should have ordered earlier.
I hope you’ll be able to manage your deliveries during peak seasons. All the best to you!!!
11 May 2026
Unprompted review
Reply from florista.ph
Thank you so much for your understanding, patience, and thoughtful feedback 🥹
We sincerely apologize that the flowers were delivered past 12 AM 😔, and we completely understand the importance of timely delivery for such special occasions.
Despite the delay, we truly appreciate your kindness and recognition of our team’s efforts during the peak Mother’s Day season.
Your feedback is very valuable to us, and we fully acknowledge the need to further improve our delivery management and operations during high-volume periods. We are continuously working on strengthening our system and coordination to serve our customers better during peak seasons.
Thank you once again for your support and understanding. We truly appreciate it and wish you all the best as well! From Team Florista.ph
They sent very cheap flowers and…
They sent very cheap flowers and wrapper. The message was incorrect. WORST SERVICE FOR ITS PRICE
10 May 2026
Unprompted review
Reply from florista.ph
Hi Crizette,
We are truly sorry to hear that you were disappointed with the flowers, wrapping, and message included with your order 😢
We understand how important presentation and accuracy are, especially for meaningful occasions, and we regret that your experience did not meet your expectations.
Please know that we take feedback like yours seriously, as customer satisfaction is very important to us.
We also sincerely apologize for the incorrect message card provided. We understand how frustrating this must have been and acknowledge the inconvenience caused.
Your feedback will be shared with our florist and quality control team to help improve our arrangements, packaging standards, and order checking process moving forward.
Thank you for taking the time to share your experience with Florista.ph
Not recommended
So disappointed!!! I ordered 2 bouquet of red roses, but was only told later that they were not available! so why accept the order in the first place? I was not informed that the delivery would not arrive at the expected time. I had to follow up myself just to get updates. Poor communication and unreliable service!
12 May 2026
Unprompted review
Reply from florista.ph
Hi Angelique,
We sincerely apologize for the disappointment and frustration you experienced with your order.
We understand your concern regarding the availability of the red roses, especially after placing an order for two bouquets. Due to high demand and real-time inventory limitations with our partner florists, there are rare instances where certain items become unavailable after the order has been received. However, we acknowledge that this should have been communicated to you more promptly and clearly.
We also sincerely regret the delay in updates and the need for you to follow up for information. We fully understand how important timely communication is, especially for special occasions, and we apologize for falling short in this area.
Your feedback is very important to us and will be shared with our operations and support teams to improve coordination, inventory handling, and customer communication moving forward.
Thank you for bringing this to our attention.
Cake was not available and nobody gives…
Cake was not available and nobody gives us a notice prior delivery. Flower arrangement was different from the photo, it’s not even a long stem as shown from the given options. The color of the ribbon was not match from the arrangement.
9 May 2026
Unprompted review
Reply from florista.ph
Hi Rene,
We sincerely apologize for the disappointment you experienced with your order 😞
We understand your frustration regarding the unavailable cake item and regret that you were not informed ahead of the delivery. We acknowledge that timely communication is very important, especially when there are changes affecting an order.
We also apologize that the flower arrangement did not fully match the presentation shown on our website, including the stem style and ribbon color combination. While some variations may occur depending on local florist availability and seasonal stock, we understand your expectation to receive an arrangement as close as possible to the advertised design.
Your feedback is truly valuable to us and will be shared with our florist partners and quality control team to help improve product consistency, presentation, and customer communication moving forward.
Thank you for taking the time to share your experience with us.
ruined mother’s day
I ordered calla lillies a week before mother’s day to make sure i had enough time. I was informed 4 days the day that calla lillies weren’t available, i had to settle for what was available because no more time to order elsewhere. When the day came, flowers arrived late at 5pm. The committed time was 9am to 3pm. Whenever I followed up within the day, the answer I got was a very passive non-answer, “waiting for update”. Will not order from here again.
10 May 2026
Unprompted review
Reply from florista.ph
Hi Sir Daniel,
We sincerely apologize for the disappointment and frustration caused by your experience.
We understand how important it was for you to place your order early to secure the calla lilies for Mother’s Day, and we regret that the unavailability was only confirmed closer to the delivery date. Due to the unusually high seasonal demand and limited imported flower supply during the Mother’s Day period, some flower varieties unexpectedly became unavailable despite advance orders. However, we fully understand that this situation placed you in a difficult position with limited time to arrange alternatives elsewhere.
We also sincerely apologize that the delivery arrived beyond the committed delivery window and that the updates you received throughout the day did not provide the clear communication and reassurance you deserved. We understand how frustrating it must have been to repeatedly follow up and receive insufficient updates.
Your feedback regarding product availability, delivery timing, and customer communication is very important to us and will be shared with our operations and customer service teams as we continue improving our handling of peak-season orders.
Thank you for taking the time to share your honest experience with us 🙂
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