This was second delivery in two days, the first one didn't go well, late and flowers were beginning to wilt due to very hot weather and being kept in the car all day. Customer service took my compla... See more
Company replied
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Review summary
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Reviews shaping this summary
The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
The customer service here is a miss. On the day of the scheduled delivery, they messaged to say that the color of the tulips I ordered was not available and if they could replace it with another color... See more
Company replied
I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response t... See more
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.4
Average
404 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered with in the time scheduled.
12 November 2025
Unprompted review
Reply from florista.ph
Dear John Cucena,
Thank you for taking the time to share your experience! We’re so pleased to hear that the delivery arrived within the expected time frame. Your trust means a lot, and we hope to continue providing you with reliable service and fresh, beautiful blooms!
Warm regards,
The Florista.ph Team
Incredible service
The delivery was made well beyond the expected time… Thank you for the amazing service.
14 November 2025
Unprompted review
Reply from florista.ph
Dear Tebogo Makhubela,
We really appreciate your honest feedback and are sorry for the delay in delivery. While we're happy to know you still found the service amazing, we understand how timing plays a crucial role and we sincerely apologize for falling short in that regard. Thank you for your patience and for allowing us to be part of your occasion. We’ll use your comments to improve and hope to serve you flawlessly in the future!
Warm regards,
The Florista.ph Team
I will never order on this website ever…
I will never order on this website ever again. Disgusting and very frustrating service from a customer whose been waiting all day for the flowers and.cake I ordered but didn’t had the original flowers I ordered. Scheduled delivery was supposed to he at 9-3pm. Arrived at 8pm! Just so disgusting! Ugly arrangements and no dedication on the cake! Waste of time, waste of money! Never again! I demand for my money back!
14 November 2025
Unprompted review
Reply from florista.ph
Dear Dayane Ty,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
9-12nn scheduled delivery
9-12nn scheduled delivery.
7pm delivered.
11 November 2025
Unprompted review
Reply from florista.ph
Dear Jason,
Thank you for your honest feedback. We're truly sorry your order did not arrive within the selected time frame. This is not the standard we aim to uphold. We appreciate your patience and will make sure your comments are shared with our logistics team to improve our delivery accuracy moving forward.
Warm regards,
The Florista.ph Team
Best service 👍🏻👍🏻👍🏻
12 November 2025
Unprompted review
Reply from florista.ph
Dear Arnhem,
We truly appreciate your positive feedback! Knowing that you consider us the best means the world to our team. We’ll continue doing our best to provide excellent service every time you order. Thanks again, and we hope to assist you again soon!
Warm regards,
The Florista.ph Team
I always been happy about your service…
I always been happy about your service before but this time all wrong. I order in advance flower for a surprise birthday. The order arrive one day late. It was not what I order and the flower was not fresh. Roses shocked and the White flower was Little Brown. And also the person who communicante with me on whatsapp asked me if i wanted to be her sugar daddy !!! Really !!! Im mad
7 November 2025
Unprompted review
Reply from florista.ph
Dear Alex,
We’re truly sorry to hear about your experience, and we completely understand your frustration, especially given that the order was placed well in advance. This is not the level of service we strive to provide, and we sincerely apologize for the delay and the inconvenience caused. We take all feedback seriously and are committed to resolving such issues. Please send us a direct message with your order details so we can look into this further and do our best to make things right.
Warm regards,
The Florista.ph Team
Overpriced and not same day
They don’t really advertise the cut off online. When I ordered, the option to deliver at night was still there. I also paid for express delivery to make sure it happens.
They messaged eventually that delivery wasn’t possible same day so it would be delivered the next day. I expected that to be in the morning but they still delivered it late in the afternoon. Worst part was that the flowers were definitely not worth the 2000 php that we paid for. Would not order again.
6 November 2025
Unprompted review
Reply from florista.ph
Dear Kristine Hernandez,
We sincerely apologize for the experience you had. We understand your frustration regarding the delivery timing and quality of the flowers. While we offer delivery options based on availability, there are occasional delays due to location or high demand. We're currently working on improving how we reflect delivery cutoffs on the website to avoid confusion. We’ll also review the bouquet details with our florist to ensure it meets expectations in the future. Thank you for bringing this to our attention.
Warm regards,
The Florista.ph Team
The website is a lie and they…
The website is a lie and they consistently try to get customers to buy lesser value products/flowers for the same price when they don't have the products you buy online. The website deliberately shows availability based on your location. Yet, customer service will later often contact you saying only certain low quality flowers are available and they don't offer additional reimbursement or other options. They want you to pay the same amount for lesser quality products. Essentially a scam. Don't trust anything the website is selling! I've given them multiple opportunities to fulfill the orders properly as advertised on their website accordingly to the location I want a delivery. They never can complete any orders on time or as it is advertised on the website.
It seems they are in the business of posting beautiful photos of flower arrangements and then last minute try to trick customers into just buying low end carnations at the price of premium flowers. Budol flower shop online, in short.
8 November 2025
Unprompted review
Reply from florista.ph
Dear Christopher S,
We’re truly sorry to hear about your experience, and we completely understand your frustration, especially given that the order was placed well in advance. This is not the level of service we strive to provide, and we sincerely apologize for the delay and the inconvenience caused. We take all feedback seriously and are committed to resolving such issues. Please send us a direct message with your order details so we can look into this further and do our best to make things right.
Warm regards,
The Florista.ph Team
DISAPPOINTING
Terrible. I ordered "You Derserve the best" pink roses with a teddy bear and chocolate cake. not only were you 3 days late but the roses were wrong and dying, and the chocolate cake wasnt chocolate and only bought it from Goldilocks. i wasted 5000php for this
1 November 2025
Unprompted review
Reply from florista.ph
Dear Athena Jame Mabesa,
We deeply regret the disappointment caused by your recent order experience. Delays, incorrect items, and poor product quality are unacceptable, and we understand how this has impacted your trust in us. Please know your feedback is being taken seriously and escalated to the concerned team for immediate review and improvement. We truly appreciate you sharing this and apologize again for the inconvenience.
Warm regards,
The Florista.ph Team
The flowers were good however my…
The flowers were good however my message was mixed up with someone else’s message
3 November 2025
Unprompted review
Reply from florista.ph
Dear Valued Customer,
We’re happy to hear the flowers were up to your expectations, but we sincerely apologize for the message mix-up. That’s definitely not the experience we aim to provide. We’re already looking into this with our fulfillment team to avoid such errors in future deliveries. Thank you for bringing it to our attention.
Warm regards,
The Florista.ph Team
The flowers arrived very late which…
The flowers arrived very late which does not make sense as there was an option of time to choose from. The flowers was way different than the ones that came and received. It was very disappointing. :(
3 November 2025
Unprompted review
Reply from florista.ph
Dear Princess Erica Evangelista,
Thank you for sharing your feedback. We're genuinely sorry that the flowers did not match what was expected and that the delivery was delayed. We understand how important timely and accurate delivery is, especially for special occasions. We’re reviewing the issue with our local florist to improve our service and prevent such experiences in the future. Your input is valuable to us.
Warm regards,
The Florista.ph Team
Wrong item was delivered
Wrong item was delivered, selected express delivery had to wait for it 3 days.
3 November 2025
Unprompted review
Reply from florista.ph
Dear Ciprian Zirbo,
Apologies for the delivery error and delay you experienced. This is not the level of service we strive for, especially with express delivery expectations. We’re looking into this matter with our team to ensure more accurate and timely deliveries in the future. Your feedback is important to us, and we truly regret the inconvenience caused.
Warm regards,
The Florista.ph Team
Excellent service and communication
Excellent service and communication. Flowers were perfect. Highly recommended
29 October 2025
Unprompted review
Reply from florista.ph
Dear Sue Flynn,
Thank you for the great review! We’re so glad the flowers were just right and that you felt supported throughout the process. Your recommendation means a lot to us. We’re always here to make your gifting moments special!
Warm regards,
The Florista.ph Team
Great service everything was amazing…
Great service everything was amazing gonna buy more in future
28 October 2025
Unprompted review
Reply from florista.ph
Dear Erikas Sestokas,
We’re so happy to know you loved the service and everything turned out amazing! Thank you for your support and for sharing your experience. It’s always a pleasure to serve wonderful customers like you. Looking forward to creating more beautiful moments with you in the future!
Warm regards,
The Florista.ph Team
My friend liked it. 👍
Its for my friends birthday and he likes it. Transaction was easy too even if you are purchasing abroad.
27 October 2025
Unprompted review
Reply from florista.ph
Dear Miko Takeuchi,
Thank you for the wonderful feedback! We're happy to know your friend enjoyed the birthday flowers and that the international transaction went smoothly. It's always our pleasure to help you make celebrations extra special, no matter the distance. We truly appreciate your support and look forward to your next order!
Warm regards,
The Florista.ph Team
The arrangement was beautiful!
24 October 2025
Unprompted review
Reply from florista.ph
Dear Maan Bantique,
Thank you so much for your kind words! We're thrilled to hear you loved the arrangement. Our team puts a lot of care into every bouquet to ensure it brings joy and beauty to special moments. Your feedback means a lot and motivates us to keep delivering top-notch service. We look forward to serving you again soon!
Warm regards,
The Florista.ph Team
Worthless and very cheap products. Dont trust in this website
Very disappointed😟never trust in this company ever again they delivered very cheap products worth 200plus usdollars my son recieved very cheap.its a surprise presents for his 21st birthday im so xcited what will be his reaction when or if he will recieve those presents but i fail him he called me when he recieved it instead of surprise he shock with what he recieved he told me mama you better give me money than this very cheap the rose is almost dying the leafs falling easily the cake too expensive worth almost 3thousand pesos they delivered the most cheaper brand jelixie and those 3 teddy bears i ordered small med and large they gave 2 very small like petit bears and a medium size. Now you’re asking a rate here is your rate ZERO CHANCE AND NEVER TRUST IN THIS COMPANY OR WEBSITE SCAMMER!!!! anyway im still thankful that we recieved worthless stuff than nothing at all.
26 October 2025
Unprompted review
Reply from florista.ph
Dear Marydith Delfin,
We’re truly sorry to hear about your disappointment and understand how important this gift was. As mentioned in our email, all products are prepared by our florist to ensure timely delivery, and slight variations may occur depending on regional availability. We’ve also shared a photo of the arrangement before dispatch, which matches your selected order. That said, your concerns are valid, and we are reviewing this with our florist partner to improve quality and consistency. Thank you for your feedback.
Warm regards,
The Florista.ph Team
The bouquet arrived just on time
The bouquet arrived just on time. I will definitely recommend this flower shop. They respond to my concerns quickly, got replied ASAP, the flower is as the same as what i ordered. Beautiful!
25 October 2025
Unprompted review
Reply from florista.ph
Dear Louraine David,
Thank you for the lovely feedback! It’s great to hear the bouquet arrived right on time and was exactly what you expected. We always aim for fast, friendly service and beautiful arrangements. Your recommendation really brightens our day! Looking forward to serving you again.
Warm regards,
The Florista.ph Team
The delivery was good
The delivery was good, but it was a day late. When I got in contact with them, they said that the phone number I had given them they couldn’t get through on. It would’ve helped if they had told me that, before I contacted them.
23 October 2025
Unprompted review
Reply from florista.ph
Dear Ronnie April,
Thank you for bringing this to our attention. We regret the delay and missed opportunity to inform you earlier regarding the contact issue. We’ll use your feedback to improve our service and ensure smoother coordination in future deliveries. We're grateful for your understanding.
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Jerli Condez,
Thank you so much for your kind words! We're glad to know the item arrived safely and in great condition. Providing reliable service is what we aim for, and it’s wonderful to hear that we met your expectations. We truly appreciate your support and look forward to serving you again soon!
Warm regards,
The Florista.ph Team
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