florencestore.com.au Reviews 484

Beware their customer service and poor returns policy forcing customers to take a store credit rather than refunding for their poor quality clothes!

Customer support is very prompt but rude and unhelpful!

Would not buy again!!!

Bought a dress that appeared to be similar to t-shirt material online but was 100% synthetic. Went to return it but wasn't able to as it was 'on sale' which only had minimum sale reduction. Yes it is in the fine print if you look, however, you don't know that you need to look there. They should clearly state this on the checkout page so you know and no surprises later.

Product as is on the website and delivery very fast.
Happy with my new purchase.

Beautiful dress. Fits really nice and the fabric is top quality. Very prompt service

Very straightforward purchase. Great product and service. Would highly recommend your products.

Fantastic prompt service, quick postage, clothes are excellent quality and great communication.

The item was exactly as described and arrived quickly. I would definitely buy from Florence Store again.

Take the time to read the 1-star reviews of this retailer. They are accurate. Don't buy from this store.

I fell in love with the picture of the dress. It is stylish and organic, just perfect for a summer wedding.
It arrived without a hitch in no time at all.
It is a perfect fit and I know I'll get lots of wear out of it.
I can honestly recommend Florence Store.
This won't be my last purchase.

Easy to order, fast service and great product! Quality of fabric is lovely and fit true to size. I love my Vee Neck Denim Shirt!

The clothing items are true to size and excellent fit, stylish and I always get compliments when I wear their items. Love their products!

As I read the positive reviews about FS customers state that the products are generally great, the first 15% discount is welcomed and express post provides a speedy delivery. I have to agree with these comments.

The negative reviews are about customer service . FS is fine if you don’t have to return items .
Returns = Credit only even for full priced items - no price matching . I found the exact same ordered items at another store but no budging there. I was left with 2 store credits after posting back at my expense. Then after 8 days I searched for new items to purchase but found the sizing choice was limited . Finally I found 3 items to purchase ( obligation buying ) to use the credits however there was a balance of $75 to complete the purchase ( so more money to FS) .
To add the final injury the garments were ordered at 10 in the morning and then went on sale at 12 the VERY same day! I asked for the sale price but again I was told NO- there is no obligation for FS to give you the sale price . Isn’t there such a thing as flexibility goodwill and encouragement for customers to return?
The customer service I received was prompt but could only be described as rude and condescending. I note other less favourable reviews about this business mention the subjective rude customer service too.
There has been no flexibility or willingness to help the customer. I just hope that the new items I’ve purchased are lovely and fit . I won’t be purchasing any items from this business again. The whole process has been very unpleasant and expensive .

This is the 2nd dress I have brought both were true to size - very well made of quality fabric and look fantastic

Beware the ‘no refund’ returns policy. Rude staff who were very unhelpful. Go direct to label websites for refund and exchange options and courteous service.

Amazingly quick delivery! Florence Store has great clothes that are super easy to order. Nothing but praise for this retailer ❤️

Easy to use site plus my order arrived within 3 days!! Fantastic!!

My order was sent very fast and parcel tracking available. The dress ordered was itself good quality, lovely material, true to size and also received a discount for the first order placed.

I ordered a dress I was after for a while. They were so quick with delivery, it was very simple to order online. I’m delighted with my purchase. Would not hesitate to order again.

Great range of clothes and fast friendly service!

Excellent quality and I always got my stuff in time.You provide amazing customer service online. Would highly recommend everyone.