Floramamma Reviews 

Maria Fiorista not only provided an amazing selection of flowers, they went above and beyond regarding the delivery. It was a difficult delivery and they were able to resolve all obstacles. Notes were hand written. This was incredible service.

Living in the UK we had an urgent need to send flowers to a friend in Italy following a bereavement. We came across the Maria Fiorista website and thought we would take a chance by purchasing on line. Within 3 hours we got a message from our friend that z beautiful bouquet of flowers had been delivered. What excellent service.

Floramamma was amazing to work with. Beautiful selection and still the option to customize it more. My family and I have half the world between us - and flowers are so personal. When they arrived my family could feel the LOVE send through them - beautiful, fresh, carefully wrapped, beautiful Fragrance and vibrant colors. My new to go too place! Thank you

Absolutely fantastic, delivered exactly on the date and time promised, flowers were excellent, yes on the high side on price, but you only get what you pay for? Very happy and my girlfriend was also.

I ordered some flowers for my wife when she came out of hospital after an operation. The roses were and the accompanying gift were beautifully presented. A very high quality arrangement

I ordered a plant for the second time, and on both occasions got excellent, on-time service with a plant that matched what I ordered and which delighted my recipient.

Excellent, reliable service! I ordered flowers for my mom’s birthday across the world and they not only arrived on time as promised but they were absolutely stunning! She can’t stop talking about the bright beautiful arrangement. The professional design makes a huge difference. Thank you Floramamma - will order again and will recommend to others.

Ordered flowers for my girl friend from the US while she was in Italy. They got to her just in time for Valentine's Day and she loved them! Very easy and trustworthy process.

I ordered from Canada to my daughter in Switzerland. The process was easy, delivery was on time and the quality was impressive. Thank you for exceeding my expectations!

I BOUGHT A BOUQUET OF ROSES PREMIUM SIZE AND A BOTTLE OF MOET CHANDON FOR 208EUR TO BE DELIVERED IN NANTES.
THEY DELIVERED A HORRIBLE SMASHED SMALL BOUQUET OF WHITE FLOWERS AND 6 ROSES AND A CHEAP MONOPOLE CHAMPAGNE.
WITH NO MSG CARD ON TOP OF ALL THE MESS.

I ordered a bouquet from Cyprus for my cousin in Germany. It was very beautiful. People who are in charge are very considerate and helpful.

Excellent service
Very High Quality
On Time Delivery
Just 5*

I order it from Israel to my daughter in Italy and it was just perfect

Excellent service
Very helpful and responsive service
You can order wherever you're even doesn't matter if you're not in Switzerland I have ordered from abroad and its been delivered on time I have requested
Highly recommended
Thank you very much

I found Floramamma via an internet search (I live in South Africa) and wanted to send flowers and choccies to friends in Milan who are going through a difficult time.

They sent the most gorgeous bouquet, on time, and I would use them again without hesitation.

It's hard to trust a company that you find via the web but I was not let down, and my friend is happy :)

Super and fast service, much obliged!

Updating following a compensation from the site:
Updated from 1start to 3stars.
Reasons:
1. Quick and polite service response via email, with detailed explanation.
2. Suggestion to compensate either by sensing a flower arrangement to my receipient or a 20% discount on next purchase. The flower arrangement was very nice.
3. With that, the site did not recognize the huge difference between what it posts on the website (size, decoration and price) vs. What I have received, they referred all the time to their policy which basically allow them to change everything without informing the customer, and still be compliant! a way I dont respect myself, but I agreed with (blindly...) once I completed my order. They could have refunded me partially, but they did not offer that. They also ignored my request to receive a cost breakdown of each component. Hence the new rating is 3 and not higher.

With that I will keep my original comment below for the sake of transparency. As I expect the site to learn from these incidents and improve rather than run after people who are rating them publically, so they change their comment.

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Original post 👇
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This website is simply a swindle!
Reading the comments below and the way the answered me... Same pattern.
Delivering bad service, and then hiding. Ehind their broad policy which basically tells qe can change totally you order and it is still considered to be not a wrong service.

Here is what happened with me:

We ordered "White and Silver Masterpiece" (white selection of flowers and sliver candles and decorated leaves)
We have received a very small bouquet, not the same type of flowers (no Lilies, no carnations, no pine cones), no silver candles but white plain candles, no silver coloring or decoration. It looks so cheap compared to the 87Euros we have paid for it, and compared to our selection on their website!

Simply everything looks different even the size. They claim they change types of flowers with others at matching price, but this is a lie. They changes Lilies and carnations with white roses and greeneries. Lilies are more expensive than roses. And the overall look was really embarrasing. I wish I could attach pictures... Website vs. actual:///

It was very disappointing and embarrassing to send such a simple bouquet to a wedding celebration!

Of course when I reached out with a proper description and frustration, expecting a refund or redeliver, they answered with the policy template answer and offered 20% discount.
We live in an era where customer obsession is a highlight and customer serbice is critical. These values do not exist aparently in Floramamma.

Not recommended! Dont waist your money on this cheap quality website, looking fancy only theough images.

Great customer service! I needed to change the delivery address last notice and they have successfully delivered it taking into account my whishes. Thanks!

Great customer support for delivery from abroad!

I made an order from México to deliver into Slovenia, and I was very worried about the delivery. It was fantastic, and the customer support was great. I needed to change the delivery date and they make it happen!

Floramamma is a great business and I highly recommend it to anyone! Their service is second to none!