Floor Warehouse Reviews 85

Mixed experience. The engineered wood flooring itself is beautiful and good quality, but the customer service let them down. Order was placed with 48 hour delivery but then received email saying out of stock (despite website showing as available). Eventually delivered after 8 days. When floor arrived, thankfully.

The service that was provided by Mark was absolutely spectacular. He was very clear and concise when suggesting the perfect floor for my needs. From the first point of contact, through to delivery was seamless. I would definitely recommend!

I have been shopping around for wooden floor boards and came across the classic oak from floor warehouse. Looked great online so I ordered a sample that came through the post quickly. Have just placed the order for the downstairs after was given a discount. Smooth transaction.

I initially brought flooring just for a bedroom, and was soo happy with the result I decided to purchase the same oak floor for the rest of the apartment. Very proud of the quality and look the oak brings to the property.

Very helpful staff here and amazing prices. We managed to save thousands on our project after finding this company. Would recommend to anyone.

Great quality flooring. My fitter has said he will use this company for their future projects from now on, because of how surprised he was by the quality for the price.

Great Service. We ordered 100m2 of Smoked Oak. Our fitter noticed that one of the boxes was on the same floor but in a different colour. I messaged Floor Warehouse and they apologised after finding out the warehouse made a mistake (it happens) and sent us the right replacement box the next day. They let us keep the natural oak box also which was a plus as we used it for the utility room.

One of the very few flooring shops that actually sent the samples, got them fast too!

Need to find a quick replacement for some glue-down LVT as my original supplier let me down with stock. Spoke to Jacob over the weekend, who was very helpful and patient with me and we went over the specs of the floor and differences. Placed my order and got a delivery confirmation an hour later. Very happy I found this shop.

I must say a very professional and helpful sales staff. I called up to clear up a few questions before ordering the floor I wanted. They answered everything clearly, right away. Usually you dread calling up these kinds of places but it was efficient, and the sales member on the phone really knew what he was talking about.

Flooring has arrived and all is as expected, great purchase.

Excellent customer service from Jacob. I accidentally ordered the wrong colour laminate panel as I was deciding between two colours. He helped me to arrange the exchange fairly easily and reduced the collections and redelivery costs.

I was soo happy with how I was dealt with I decided to increase to do the flooring in my 2nd & 3rd bedroom at the same time.

Very helpful team. Had a few issues with my order but they managed to sort it all of it with no hassle.

After deciding on a product that was in stock, we received 4 laminate floor boxes that were damaged in transit. After emailing in the photos, they got replacements sent that same day.

The service was greatly appreciated, thank you.

Best quality flooring I found online. Out of all the samples I received these were the best quality constructed floors, placed the order, delivery was super fast and quality was exactly what we were expecting.

I have been using these guys for a while and they have always help me secure flooring projects as a fitter as. They offer the best pricing, quality products not cheap stuff and always helps me service my customers. Whether is next day samples or product matching, I have to say its great to work with these guys.

The guys here helped out a lot. Great install tips and helped me guide my builder to creating the square edge staircase with the flooring I brought. All looks wonderful.

Fast sample service, came through very quick
Then so did our order
recommend to anyone

I was very impressed by the amount of wooden floors within my budget and specifications they had on their site. It was very easy to use and narrow down my options. After getting my samples in just a day or so I went ahead and placed my order. I got several updates regarding delivery and the flooring was at my door 2 days later. Great service I must say.

Fast samples, quick responses to my emails and discount given on top of the already discounted website price. Thank you Floor Warehoue

My experience with this company has been great. Mark, who was the salesperson dealing with my account was responsive, professional, and enabled us to complete our flooring project on time, even with special order items. I can't thank you enough. G. Anderson

Great Service. Samples arrived extremely quickly. Answered all my questions. Once I placed the order, I literally had it delivered 2 days later. Price is great compared to what my local flooring specialist quoted me.