Paul was excellent in store found us a suitable alternative to a much more expensive carpet we were matching up & gave us a competitive quote against a floor we were quoted for as well. Knowledgeable,... See more
Company replied
Location
Switch location3B Ings Road, Ings Road Retail Park, WF1 1RN Wakefield, West Yorkshire, GB
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See what reviewers are saying
Excellent customer service at Floorstore Wakefield! A special thanks to Robert for his outstanding patience, professionalism, and friendly approach. He took the time to answer all my questions without... See more
Company replied
Paul was a pleasure to work with sorting out another carpet for our house. He is always polite, friendly and helpful- a credit to the store. Will definitely be back when we do our next room.
Company replied
Exceptional service from start to finish. The staff at Floorstore, Cross Gates were very helpful and knowledgable. Rob came out quickly to measure up and give a quote, he was professional and friendly... See more
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Company details
Written by the company
Floorstore Wakefield is a 14,000 square foot showroom, split across two levels. We designed it inch by inch to offer a unique customer experience, both visually and physically. Displayed to be logical and inspiring, we hope to give customers the best chance of choosing their perfect floor or bed. With 10,000 square feet devoted to showing their most fantastic range of flooring available to suite all varieties of budgets and tastes. The other 4,000 square feet will display a huge selection of beds, along with other bedding accessories.
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
3B Ings Road, Ings Road Retail Park, WF1 1RN, Wakefield, West Yorkshire, United Kingdom
- 01924362642
Get FREE underlay on any flooring order
4.7
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service from Robert
I couldn’t remember the name of a previous order they had completed for me. Robert was able to locate it for me, price for a new room and when the quote was higher then I expected, he was able to source me an alternative saving me £120. Looking forward to seeing it fitted.
27 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you so much, Nina, for your lovely review! We’re really pleased Robert was able to find your previous order and help you with your new room. It’s great to hear he also found an alternative that saved you £120. We really appreciate your feedback and hope you’re delighted with the finished result once it’s fitted.
Great experience
Great experience, super helpful staff who couldn’t do enough to help. Liam and Paul were exceptionally helpful - thank you
25 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you so much, Amy, for your lovely review! We’re delighted to hear you had such a great experience and found the team so helpful. We’ll be sure to pass your kind words on to Liam and Paul. Thank you again for choosing Floorstore 😊
Super easy to order my new bed
Super easy to order my new bed. Fran was really helpful. 3rd bed ive purchased from this store ☺️
23 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you so much for your lovely review, Rachel! We’re delighted to hear Fran made ordering your new bed so easy and helpful. The fact this is your third bed from us means a lot — thank you for coming back to us again! We really appreciate your continued support and hope you love your new bed.
Paul was super helpful and really…
Paul was super helpful and really professional- great service.
19 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for the great review, Jo! We’re really pleased Paul was so helpful and professional. We’ll be sure to pass your kind feedback on to him!
Paul was brilliant with what we needed
19 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thanks for the great review, Harry! We’re really pleased Paul was able to help you find exactly what you needed. We’ll be sure to pass your kind words on to him!
Helpful staff and a good bargain Price
Helpful staff and a good bargain Price. Thank you.
19 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for the lovely review, Bernadette! We’re so pleased our team could help and that you found a great bargain. We really appreciate your support!
Brilliant service from the staff…
Brilliant service from the staff especially robert
18 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your brilliant review, Ricky! We’re really pleased to hear you had such a great experience with our team, especially Robert. We’ll be sure to pass your kind words on to him. Thanks again for choosing us!
Fitters on time clean and tidy job.
12 September 2026
Reply from Floorstore - Wakefield
Thank you, Frank! We’re really pleased to hear the fitters arrived on time and completed a clean and tidy job. We really appreciate your feedback and hope you’re enjoying your new flooring!
Generally excellent but not satisfied…
Generally excellent but not satisfied with the carpet fitting in doorway from conservatory.
28 August 2026
Reply from Floorstore - Wakefield
Thank you for your feedback, Mrs Rogerson. We’re pleased to hear that your overall experience was a positive one, but we’re sorry the carpet fitting around the conservatory doorway didn’t meet your expectations. We appreciate you bringing this to our attention and will make sure your comments are passed on to the team.
After endless trips to mattress stores…
After endless trips to mattress stores we finally bought one with the help of Fran at floorstore. Fran had a vast knowledge with the mattresses that really helped us make the right decision. We didn’t feel rushed or pressured and her bubbly personality made all the difference. Thank you Fran and team!
14 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you so much, Phoebe! We’re delighted to hear Fran made your mattress shopping experience such a positive one. Her knowledge, friendly approach and bubbly personality are a real asset to the team, and we’ll be sure to pass on your lovely feedback. We really appreciate your kind words and hope you enjoy your new mattress!
Molly was fantastic at Wakefield…
Molly was fantastic at Wakefield floorstore, exceptional customer service, professional, and very helpful! Carpet fitting sorted!
12 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you so much for your lovely review, Victoria! We’re delighted to hear that Molly provided you with exceptional service and helped get your carpet fitting all sorted. We’ll be sure to pass your kind comments on to her and the Wakefield team. We really appreciate your support and hope you love your new flooring!
Wakefield Store
Popped into Wakefield Store today with a carpet sample I liked the colour of. Paul was really helpful & helped me find a pretty much exact colour match to what I hoped for. He was patient and explained the different pile depths and wear. Walked away with the exact carpet size I was looking for at a reasonable price. Very happy customer!
9 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Robyn,
Thank you so much for the lovely review! We’re delighted to hear that Paul was able to help you find such a great colour match and talk you through the different options to make sure you found the right carpet for your needs.
It’s fantastic to know you left our Wakefield store with exactly what you were looking for at a price you were happy with. We’ll be sure to pass your kind comments on to Paul and the team.
Thank you for choosing Floorstore, and we hope to see you again soon!
Absolutely amazing service
Absolutely amazing service, we only went in to browse and managed to secure flooring for our kitchen bathroom and carpet for our stairs and landing. Friendly, great communication and knowledge. Molly also found us a really good price! Would definitely recommend.
6 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Beckie,
Thank you for such a fantastic review! We’re delighted to hear that what started as a browse turned into finding the perfect flooring for your kitchen, bathroom, stairs and landing.
It’s great to know Molly was friendly, knowledgeable and able to find you a really good price too. We really appreciate your recommendation and hope you love your new flooring!
What a great and easy process
What a great and easy process. Lots of advice and support from Molly. We have come away with a build your own bed so have chosen exactly what we wanted from style, colour, size and mattress comfort. Great experience as it always is from Colin Molly and the rest of the team. Thanks
6 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Andrew,
Thank you for your fantastic review!
We’re so pleased to hear Molly was able to provide plenty of advice and support, and that you found the whole process easy and enjoyable. It’s great that you were able to create a bed exactly how you wanted it. We’ll be sure to pass your kind comments on to Molly, Colin and the rest of the team. Thanks again for choosing Floorstore!
Reply from Floorstore - Wakefield
Thank you for your lovely review! We’re delighted you’re so pleased with your new Amtico flooring and the excellent job completed. We hope you enjoy your beautiful new floor for many years to come!
Andy and Colin where fantastic very…
Andy and Colin where fantastic very knowledgeable and helpful would recommend to anyone who is wanting floor covering or just advice
2 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your wonderful review! We’re delighted Andy and Colin provided such knowledgeable and helpful service. We really appreciate your recommendation and will be sure to pass your kind comments on to them. We look forward to welcoming you back!
Great service from Paul today
Great service from Paul today . Thank you
31 August 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your kind review! We’re delighted Paul provided you with great service today, and we’ll be sure to pass your comments on to him. We hope to welcome you back to Floorstore soon!
Great service
Great service. Paul was very friendly, helpful and knowledgeable.
31 August 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review! We’re delighted you received great service and found Paul friendly, helpful and knowledgeable. We’ll be sure to pass your kind comments on to him. We hope to welcome you back to Floorstore soon!
I found the Staff helpful Andy and…
I found the Staff helpful Andy and Colin you have a lot of selection to choose from good quality too also would like to give a thumbs up for the help loading the flooring on to son in laws van would certainly recommend you to friends and family
30 August 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your fantastic review and recommendation! We’re delighted Andy and Colin were so helpful and that you were pleased with our selection and quality. We’ll pass on your kind comments, including your appreciation for the help loading the flooring into your son-in-law’s van. We look forward to welcoming you back to Floorstore!
Rob was very helpful when I came in…
Rob was very helpful when I came in today to buy my bed
27 August 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review! We’re delighted Rob was so helpful and made buying your new bed a great experience. We’ll be sure to pass your kind words on to him. We hope you enjoy your new bed!
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