Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more
Company replied
The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay. Now it laid in the bungalows kit... See more
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We ordered the Polyflor Designatex – Chalk White Oak 2141 Absolutely stunning and great quality. We had a slight issue with delivery but the customer service was outstanding and they resolved the... See more
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Company details
About Flooring King
Written by the company
Why Flooring King?
At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.Based in the UK
Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.Customer Service
Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.Domestic & Commercial
Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.Shop By Flooring
Contact info
United Kingdom
- 0300 303 6069
- info@flooringking.co.uk
- flooringking.co.uk
4.7
Excellent
2K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service, great product
Amazing customer service, big thanks to Karl who resolved my query lightning fast! Delivery was quick and the finished product looks beautiful.
2 May 2026
Very satisfied very quick delivery and happy with price…
Very satisfied very quick delivery and very happy with the product and also happy with the price
26 April 2026
Had a great choice of floor coverings
Had a great choice of floor coverings
Great prices
Easy website to navigate
And super quick delivery
1 May 2026
Great price, delivered as promised
Great experience with this company (so far). Can't fault them. Delivered on everything they said they would. The only issue I had was delivery was from 7am -5pm, which in this time of technology, I feel a bit unnecessary. Even am/pm option, or, driver will give a 4 hour window would have been helpful. Stayed in all day and got delivered at 4.45pm!
Floor goes down in the next few weeks, so will only report back if any issue. Otherwise, on inspection the product looks fab.
26 April 2026
Reply from Flooring King
Hi Sue, 😊
Thank you for leaving a review! We’re really pleased to hear you found the ordering process easy and that your flooring arrived quickly.
We really appreciate you choosing Flooring King and hope your new flooring looks fantastic in your home.
Kind regards,
Flooring King
Easy online purchase and next day…
Easy online purchase and next day delivery. Delivery driver kept me updated on ETA. Excellent service at a great price.
30 April 2026
Reply from Flooring King
Hi Timothy, 😊
Thanks so much for your review! We’re really pleased to hear the online ordering process was straightforward and that everything arrived quickly. It’s great to know you were happy with the service and pricing too.
We really appreciate you choosing Flooring King and hope your new flooring looks amazing in your space!
Kind regards,
Flooring King
Reply from Flooring King
Hi Nicola, 😊
Thank you so much for your lovely review. We’re really pleased to hear you were happy with both the laminate flooring and the service you received from our team.
We truly appreciate you choosing Flooring King, and thank you as well for your recommendation — it genuinely means a lot to us as a business. We hope your new flooring looks fantastic in your home!
Kind regards,
Flooring King
Reply from Flooring King
Hi Mark, 😊
Thank you for taking the time to leave a review. We’re really pleased to hear you found the ordering process simple and that your flooring arrived quickly. It’s great to know you were happy with both the quality and the service.
We truly appreciate you choosing Flooring King and hope your new flooring looks brilliant in your space!
Kind regards,
Flooring King
Reply from Flooring King
Hi Vasile,
Really appreciate the feedback, thank you! Great to hear you were happy with the quality of the flooring and that everything arrived quickly too.
Thanks again for choosing Flooring King — we hope the finished result looks spot on.
Kind regards,
Flooring King
Reply from Flooring King
Hi Ros, 😊
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with the vinyl and that everything arrived smoothly.
It means a lot to us that you chose Flooring King, and we hope your new flooring looks fantastic once it’s all fitted.
Best wishes,
Flooring King
Exactly what it does on the tin. Arrived a day early on both occasions. No damages. Looks superb
Exactly what it does on the tin. Arrived a day early on both occasions. No damage at all. Looks superb
27 April 2026
Reply from Flooring King
Hi Glenn, 😊
Thanks so much for the great review! We’re really pleased everything arrived safely and even earlier than expected — always a nice bonus. Even better to hear you’re happy with the finished look too.
We really appreciate your custom and thank you for choosing Flooring King.
Kind regards,
Flooring King
Reply from Flooring King
Hi Luke,
Thanks for taking the time to leave a review. We’re really glad you found the website easy to use and that you were happy with the pricing and overall service.
We genuinely appreciate you choosing Flooring King and hope everything looks great once your flooring is down.
Kind regards,
Flooring King
Very good product
27 April 2026
Reply from Flooring King
Hi Tudor, 😊
Thank you for your review! We’re really pleased to hear you’re happy with the product.
We genuinely appreciate you choosing Flooring King and hope your new flooring looks great once it’s fitted.
Kind regards,
The Flooring King Team
Vinyl Flooring
Great comms, delivery when requested. Amazing flooring direct cutting out the middle man.
13 April 2026
Reply from Flooring King
Hi Lucy, 😊
Thank you for the lovely review! We’re really pleased to hear everything went smoothly and that you were happy with the communication and delivery timing.
It’s fantastic to know you’re happy with the flooring too! Thanks again for choosing Flooring King. We really appreciate it!
Kind regards,
The Flooring King Team
It’s amazes me that you have sent me…
It’s amazes me that you have sent me the survey when I’ve already stated a number of emails that I will never use you again.
The quality of the product was fine however as I have stated in my previous emails and phone calls, you dumped a pallet with me that I can not easily get rid of which will therefore cost me. You also tried to deliver to the wrong house despite having the correct address. Finally, unfortunately my fitter asked me toward more than I needed and when I requested to return it you were reluctant to accept the return as it was not the order and when you did it was at my expense and therefore pointless due to the cost of shipment.
21 April 2026
Reply from Flooring King
Hello Darren,
We offer all of our customers the opportunity to share their feedback and review our services, and we appreciate you taking the time to do so. We’re sorry to hear that your experience did not meet your expectations and welcome the chance to respond.
After reviewing your order, we identified that a processing error led to an incorrect house number being entered, which caused the initial delivery attempt to be made a few properties away. We can confirm the order was then delivered to the correct address. As outlined at the time of purchase, deliveries are completed kerbside on a pallet, which is standard for this type of order.
We understand that disposing of a pallet is not always convenient, and we’re sorry for any inconvenience this may have caused.
Regarding your request to return surplus items, our returns policy states that return costs are covered by the customer, with a full refund issued once the goods are received back at our warehouse. It also advises that part-order returns are not usually accepted. When discussing this with you, we did also highlight that, due to the weight of the underlay, the return cost may be relatively high. Despite this, we offered you the option to return the excess items as a gesture of goodwill.
We’re sorry that you feel you would not use our services again, but we do appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Flooring King
Really easy to order from the website
Really easy to order from the website, prices are good, kept up to date with the delivery and I’ve used them 3 times now and haven’t had any issues at all. I will definitely keep using them
23 April 2026
Reply from Flooring King
Hi Simon, 😊
Thank you so much for your continued support — it genuinely means a lot to us that you’ve chosen Flooring King multiple times now. We’re really pleased to hear the website has been easy to use, the pricing has worked well for you, and that everything has gone smoothly each time you’ve ordered.
Hearing that you’ll continue to use us is fantastic feedback for the whole team, so thank you again for your trust and support. We look forward to helping with your future flooring projects!
Kind regards,
The Flooring King Team
I'm impressed - I saved a fortune shopping with Flooring King!
I really couldn't decide what flooring to use in my refurbished kitchen. I received 3 free samples but they weren't quite the look I wanted. Flooring King very kindly sent me another sample free of charge and this was the flooring I chose to buy. The flooring I bought was identical to flooring I had seen in a large DIY store. In the DIY store it cost almost double the price of Flooring King, saving me a fortune! When placing my order I was asked what day I would prefer for my delivery. I chose Friday. I received an email saying that my day had been changed to Monday with no explanation. This wasn't a huge problem but it was slightly inconvenient as I wanted to have the flooring delivered before my kitchen fitters started work. Overall though, I was really impressed with the free samples, the ease of ordering, the low price and the quality of flooring. Even after paying the delivery charge it was still a lot cheaper than the DIY store.
13 April 2026
Reply from Flooring King
Hi Sharon, 😊
Thank you so much for taking the time to leave such a detailed review — we really appreciate it. We’re delighted to hear the samples helped you find the right flooring in the end and that you’re happy with the quality and overall value compared to elsewhere!
We’re sorry for the change to your requested delivery day and the inconvenience that caused, especially with your kitchen schedule. We completely understand how important timing is during a renovation.
All in all though, it’s great to hear you were impressed with the ease of ordering, the sample service and the final result. Thank you for choosing Flooring King — we hope your new kitchen flooring looks fantastic once everything is finished.
Kind regards,
The Flooring King Team
Excellent Service and Quality Flooring selection
Free requested sample delivered very promptly. Then, very quick to receive full order - really cannot fault, delighted with quality and my builder also commented on how good the quality is. Will be using Flooring King more as house renovations progress!
27 January 2026
Reply from Flooring King
Hi David, 😊
Thank you so much for your great review! We’re really pleased to hear the sample arrived quickly and that your full order followed smoothly. It’s fantastic to know you’re happy with the quality — and even better that your builder has noticed it too!
We really appreciate you choosing Flooring King for your renovation project and look forward to helping you with the next stages of your home improvements.
Kind regards,
The Flooring King Team
Great place to shop
Needed vinyl for our bathroom fast and flooring king has delivered straight the next day.
The vinyl is great quality.
overall 10/10 service.
23 April 2026
Reply from Flooring King
Hi there, 😊
Thank you so much for your lovely review! We’re really pleased to hear you were happy with the quality of the vinyl and that everything arrived quickly when you needed it for your bathroom.
It means a lot to us that you had such a positive experience, and we really appreciate you choosing Flooring King. Enjoy your new flooring!
Kind regards,
The Flooring King Team
Reply from Flooring King
Hi Richard, 😊
Thank you for your review! We’re really pleased to hear you were happy with the speed and reliability of the service. That’s exactly what we aim to deliver.
We truly appreciate you choosing Flooring King and hope your new flooring looks great in your space!
Kind regards,
The Flooring King Team
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