Flooring Hut Reviews 

863
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely competitive prices, excellent product quality, and the remarkably smooth online ordering process. People often appreciate the knowledgeable and helpful staff who assist with precise color matching, alongside prompt, professional, and reliable delivery services that make the entire purchasing journey completely straightforward. However, some customers also noted that returns can be rather expensive and certain product lines might occasionally fall slightly short of expectations. Consumers mentioned that minor measuring mistakes or specific kerbside delivery logistics require careful personal attention, meaning buyers should feel confident handling basic preparation and storage before the fitting takes place.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and orders arriving... See more

Product

People report high satisfaction with the product and overall service quality. Reviewers frequently highlight... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and significant... See more

Order

Users describe positive interactions with order, highlighting the straightforward online ordering process and... See more

Service

Clients share positive opinions on service, highlighting that nothing is too much trouble when finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant from start to finish. Very helpful and friendly. Nothing was too much trouble when trying to find a match to an existing floor. Matched perfectly. competitive pricing and brilliant delivery... See more

Company replied

Rated 5 out of 5 stars

I've used Flooring Hut before and have been impressed with their low prices and high quality. I ordered some additional parquet flooring which was delivered promptly. Due to my mistake with measuring... See more

Company replied

Rated 5 out of 5 stars

You might think it is easy to match some 1980s floor tiles but it isn't. Having found the manufacturer, I had to find an agent who would actually sell me some. After an online search, Worthing prove... See more

Company replied

Rated 5 out of 5 stars

There was an earnest effort to find the exact LVT flooring to match our existing floor although it was by then out of production. The staff member Chevas went the extra mile to check the warehouse and... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Flooring HUT - We make it EASY to buy great value, high quality flooring online! Our selection of the very best carpets, carpet underlay, vinyl tiles, luxury vinyl flooring, Karndean, Polyflor, laminate flooring and wood flooring - are all available for express delivery to your doorstep.


Contact info

4.9

Excellent

TrustScore 5 out of 5

863 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(863)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a bit sceptical at first

I was a bit sceptical at first as I’d never heard of Flooring Hut but they had the carpet colour I wanted (which no one else seemed to do) and I saw the great reviews, so I thought I’d give them a go.

The service was excellent, I was updated regularly regarding my delivery and contact was easy with quick responses. Highly recommend.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent supply and delivery

My order for underlay was completed within a short time frame. The delivery was next day and the driver was very helpful in assisting me to take the roll into the house. Thank you for a great service.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy on all aspects

Easy to order, well detailed info on website, quick delivery (faster than expected), no problem whatsoever and cheaper than any where else. Very happy with the whole thing.

19 March 2025
Unprompted review
Rated 1 out of 5 stars

I suppose when you have a lot of good reviews you can ignore a complaint

I suppose when you have a lot of good reviews you can afford to not to address your customer's complaints.

As discussed over the phone, the carpets were left in the garden and due to the poor packaging they are now full of water.

The driver did not mention that this was the carpets delivery. Also, I was not given the chance to check the state of the carpets at the delivery.

Polite over the phone but with no genuine interest to resolve this. Not even providing a piece of advice as what to do with the wet carpet etc

9 April 2025
Unprompted review
Flooring Hut logo

Reply from Flooring Hut

Hi.

Thank you for your review.

It is in our interests that each delivery is made correctly and to the full satisfaction of the customer.

On this occasion I can see that the delivery driver called you before arrival and was given permission by you to leave the goods in your designated (external) location. Photos of the carpets were taken by the driver upon delivery. Showing all to be in perfect condition.

Secondly, we always advise that customers are either themselves present or arrange for somebody to be in at the delivery address on the day. This way you can quickly and easily check the condition of the carpets on delivery.

Kind regards, Paul @ Flooring Hut.

Rated 5 out of 5 stars

Great!!

Have been using Flooring Hut since 2021. Between 2 and 3 orders a month. Good stock availability and prices with prompt delivery.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy with the price for our flooring and very helpful staff when we had to ring with a delivery query

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Good Karndean retailer

Bought a box of Karndnean flooring - Website was easy to use, prompt delivery with no issues at all, and price was better than any of my local retailers even with shipping. Highly recommend.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect on all accounts

Very good value for money, extremely helpful staff and well-organised delivery. I really couldn't have asked for a better product and service. I will use Flooring Hut again for sure and I have already recommended the company to my friends.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great customer service. when things went wrong, option were offered and a solution found very quickly... great delivery on both large and small order.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

LVT (Karndean etc)

Searched for Karndean or similar. Price check brought up Flooring Hut.
Straightforward website.
Delivery as arranged.
Product about to be laid.... (but looks fine).

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Flooring Hut

Great service from Flooring Hut. Quality products at competitive prices. Prompt delivery by suppliers with items arriving in perfect condition. It's the first time I have used carpet tiles but the end result exceeded my expectations. I would certainly use Flooring Hut again.

21 February 2025
Unprompted review

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