Flooring UK Reviews 112

My flooring has chipped on the edges of 2 planks after only sweeping it with a soft brush.
I contacted flooring uk as the flooring I purchased came with a "lifetime guarantee ". I Sent photos as requested , they came back with,
It's not covered under the guarantee as it had been caught and was accidental damage.
I asked how I could accidentally damage it with a soft brush!!! They then said it could have been caused during installation which was 9 months ago.
As with other reviews on here, this company will wingle out of any guarantee.
Section 75/small claims

Poor after sales service-useless guarantee.
After 3 years, and still in guarantee the floor started to lift and split. I contacted UK flooring. With reference to poor fitting, wrong subfloor, fiitter error (any excuse) they asked me to send photographs, which I did. They then asked me to send more photographs, which I did. After these delaying tactics they told me to get an expert to look at the floor and wright a report. This would be at my expense. I considered taking them to the small claims court, but I could not do this due to my health. In short, they have stalled their way out of their guarantee. Any good company would have sent their own assessor at their expense. I will leave you to make your own mind up if you want to use this company.

I requested samples of an aged oak vinyl floor tile for a herringbone pattern. I got samples from 2 different companies and there was no comparison so I ordered from flooring uk. It was an excellent product both in terms of design and texture and the slightly bevelled edges give it very realistic appearance of real wood. I’m expecting to buy from this company again.

Very poor customer service. Avoid.

Ordered 42 packs of flooring with door strips, Joel and the sales team accomodated everything I needed and were extremely helpful in getting everything loaded up for me when I collected. I cannot speak on the delivery as I opted to collect but everything in my experience was perfect. Would recommend them to anyone!

I had no issues with ordering through flooring UK, I cannot comment on the quality of the product I order as I never received it, but I can review the awful delivery service. They use DHL and only DHL, upon delivery the driver refused to let me keep my order because I wouldn’t allow him to photograph my legs! His attitude was terrible and very argumentative, borderline intimidating, not an inch for compromise. It was an awful experience to have on my doorstep. Flooring UK were very polite (hence the 2 star and not 1) but I will not be having my order as they chose DHL over me. I am awaiting a refund. For this reason I would never use this company again nor recommend.

I have now reduced my rated due to the incorrect reply from Flooring UK. I did not refuse my order I only asked not to be included in the photo, I offered to have the photograph of the usual door ajar but this was not good enough. The option DHL gave me was... i MUST be in the photograph or no delivery WHICH i have never had before!

Shockingly rubbish sfc flooring grey flooring with white scratches and they say its part of the pattern everyone thats seen it says it looks shocking were the line marks are dont buy of these clowns go elswhere .. laughing at the customer when she sent photos. . See you in court. ...the office staff started laughing when i mentioned the floor.. 8 people said thats not right looks shocking joiner for 36 years white is not present on any would unless painted...

I still have not received my order despite paying in full and despite being told my order would be delivered 5 days ago then 4 days ago! Now a disinterested employee says that I shouldn't have arranged for my floor to be fitted until it actually arrives.....they don't even trust their own delivery service! They just don't care. They blame DHL but they employ DHL!! Dont buy from them.

Awful delivery! The pallet was left blocking the driveway of the wrong address 20 houses away!!
They had the correct address. Luckily our phone number was on the invoice but had to arrange our own transport to move it back.

Ordered new flooring and fitting with Shaun Knight at Southport branch. Excellent to deal with. Very efficient and fitting dates all organised. Excellent service and very pleasant knowledgeable guy.

Vinyl click floor arrived 3 days after ordering, looks nice. On inspection one of the packs was damaged, after a few emails they sent out the replacement pack next day delivery so I could get on. Can't fault the customer service, the speed of delivery or the quality of the product.

Purchased Naturelle Rigid Core SPC and absolutely deligjted with it. Easy to cut and lay and looks great down. Shipping was super quick and arrived in less than 48hours after order. Would highly recommend

I purchased Naturelle Pale Grey Slate Tile SPC Rigid Core Click Vinyl Flooring. This items was a bit pricey, however you get what you pay for! When my builder fitted this flooring in my kitchen he said it is the best quality vinyl click flooring he has fitted. I am extremely happy with the high quality of this flooring and I will definitely be purchasing more items from this website.

Great product great price and great customer service sorting out a minor delivery mistake very quickly (on the back of shipping the goods the next day in first place) will go back for future needs!

I ordered vinyl rigid core flooring.
It arrived very promptly and even when I had to order more (that was my fault on calculations), it was delivered within 36 hours and i am way down on the south coast.
Very pleasant on the phone and sorted any issues/queries straight away. I would recommend.

Quoted me 50% cheaper for bedroom carpet than my first quote from their competitor in same area. Every member of the team that dealt with me was friendly and professional. A very smooth customer journey from start to finish.

Was let down by another company and spotted similar click tiles on this site. As always worried about colour spoke to Joel who was brilliant and he advised that the colour was closes to a particular picture on web site on a phone. Explained urgency and he arranged to have them shipped for next day delivery and sure enough the arrived before midday next day. Marvellous service will recommend to one and all as it’s so rare that someone actually does what they say nowadays. As I didn’t have time to order a sample ordered the whole lot and acceptably Joel agreed that if I met carriage cost back they would refund original cost

This was the worst experience i have ever had . I was given the wrong information from the start but very confident in feeding u the wrongs and rights . I had my flooring laid by cow boys which was appalling to say the least and once challenged give me threatening messages and the after care well wat can i say ? They tried to blame myself for agreeing to the product even though i was talked into having it and once challenged haven’t responded and except no responsibility. They left holes in my floor and my skirting boards recked .

Hi I have just received my order , prompt delivery and great customer service as only ordered at the weekend, would definitely recommend

Note: FlooringUK uses contractors, so the contractors are the people who will do the fitting for you.

I ordered laminate/carpet and it was fitted as agreed. There was however a problem with the laminate/carpet bars that attach the carpet to the laminate; the carpet was higher than the bars, so you could see the underlay from a mile away.

I informed FlooringUK (Matt) and he very quickly got back to me and say they'd get the fitters to resolve it, which they did. Great.

EDIT: Taken down to 1* - the bars are rising from the floor. The carpet had been cut too short causing these problems. Couldn't recommend this. Poor finishing unfortunately. The bars all bounce - never seen anything like it - I've lived in several houses and haven't seen bouncy-bars before this. This visit resulted in a few more issues e.g cracked laminate etc Unacceptable for the money I've paid.

EDIT #2: Upgraded to 3*. After contacting Flooring UK, the fitters were sent out again to rectify the problem(s). It's now resolved. The after-sales customer service is quick to respond and fair. I do appreciate that the problem was resolved.

EDIT #3: Woke up to the bathroom bar raised off floor. Back down to 1*. Other bars still bounce if you touch/step on them. Do NOT recommend.

EDIT #4: This will be my final edit. After contacting FlooringUK they've been back out (4th time) and it looks like it's now resolved. Has been a stressful experience.

EDIT #5: I said it would be my final edit, but around 2-3 weeks after their 4th visit to try and fix it. I've got the following issues: 1) 2 pieces of laminate pointing at an angle (so they're a bit sharp/trip hazard) and 2) 2-3 doors haven't been shaved properly, so they're scraping the laminate when you open them!!! 3) The laminate bars are all over the place - gaps underneath on the left and glued down on the right. It's a total eyesore. It's just simply unbelievable. Why after the initial visit and 4 follow up visits can this not be done properly??

Unfortunately I'm not able to add photos to this review, but it looks terrible.

Thanks for reading.