Purchased a submersible pump from floodandwaterpumps.co.uk The price was the most competitive and the delivery was very fast and secure. Extensive range of pumps and no problems with the whole proces... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The emergency flood kit is well packaged and has all the items needed to be accessed quickly (e.g. easy to use puddle pump, very easy to attach hosepipes and useful hydrosacks). The service from the... See more
Company replied
I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... See more
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Ordered a puddle pump at 3pm. It was with me 10am next day. I was pumping standing flood water out my garden by midday. I forgot to add an item, sent an email, received a phone call immediately, ite... See more
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Company details
- Water Pump Supplier
- Hose Supplier
- Irrigation Equipment Supplier
- Lawn Irrigation Equipment Supplier
- Pumping Equipment and Service
- Swimming Pool Supply Store
Written by the company
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Contact info
Unit 36, NG14 6AT, Nottingham, United Kingdom
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4.6
Excellent
720 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Helpful and timely delivery
9 August 2024
Reply from floodandwaterpumps.co.uk
Hi Sean, thank you for taking the time to review FPS team
Sent a 13mm connector that would'nt fit…
Sent a 13mm connector that would'nt fit pumps supplied so rather than inform me before purchasing just proceeded with the order
7 August 2024
Reply from floodandwaterpumps.co.uk
Thank you for your feedback. As discussed via email the correct size was confirmed as 25mm and it was your decision to order the 13mm. We also offered a return of these items which was not accepted. If you have any further concerns or need additional clarification, please don't hesitate to reach out to our team. FPS Support
Absolute fantastic service
Absolute fantastic service ,
ordered in afternoon and goods arrived next day
7 August 2024
Reply from floodandwaterpumps.co.uk
Hi Ray, thank you for the 5star review :) FPS Team
Items arrived on time and in good…
Items arrived on time and in good condition, as described. Company were very responsive to queries.
5 August 2024
Reply from floodandwaterpumps.co.uk
Hi Simon, thank you for taking the time to review your purchase. FPS Team
Reply from floodandwaterpumps.co.uk
Hi Paul, I'm glad we were able to get your order to you quickly even in the highlands :) Thanks FPS team
Reply from floodandwaterpumps.co.uk
Hello Timothy, we appreciate your ongoing support for Flood and Water Pumps! :)
James
Prompt delivery & after sales service…
Prompt delivery & after sales service very good. Would use again
26 June 2024
Reply from floodandwaterpumps.co.uk
Hello Graham
Many thanks, please let us know if you require anything else.
James
Did what it says on the website
Did what it says on the website. Very good and helpful advice.
3 July 2024
Reply from floodandwaterpumps.co.uk
Hello John,
We are glad to hear you had a good experience with us, please do let us know what we can do in the future to achieve that final star! :)
James
Reply from floodandwaterpumps.co.uk
Hello Sheba,
We are glad to hear you had an easy experience using our new and improved website! If you require anything else, please do let us know.
James
Expertise for real people
I found staff and chat really helpful with mansplaining. Arrived next day. Would certainly use again
11 June 2024
Reply from floodandwaterpumps.co.uk
Hello Jennifer,
I will pass on your 5* review to the sales team! Please let us know if you require anything else. :)
James
The pump and pipe came very quickly and…
The pump and pipe came very quickly and look like they will do the job but have not tried them in anger yet
22 May 2024
Top service.
14 May 2024
I have used this company three times so…
I have used this company three times so far and on each occasions I have been offered help and advice, which as an elderly pensioner, was very important to me.
I still struggle with understanding how to measure anything in metric terms. I was guided to purchase the right sizes of parts I needed.
Their delivery service is, as far as I am concerned, second to none! Order one (weekday) day, order is delivered the next!
2 May 2024
ordered and paid for a new pump on next…
ordered and paid for a new pump on next day delivery but was advised on day of delivery that something went wrong and so would be delivered the day after. wrote and requested a discount for the reason i then had to hire a pump and was told no discount as out of their hands. told it is now dispatched and so when it arrives send it back!
8 May 2024
Unprompted review
Top drawer
The information, help and the professional way you handled my order was 1st class. The pump arrived quickly and it works brilliantly. All in all it was a very good experience.
2 May 2024
Tammy was very helpful
Tammy was very helpful. I was struggling to make the purchase online and she sorted it all for me. A very pleasant customer experience.
We received the pump the next working day, and having already used it twice, I can say that it is excellent.
5 April 2024
I cannot express how pleased I am with…
I cannot express how pleased I am with this product. I was fortunate enough to see it advertised on YouTube, until then I had no knowledge of puddle pumps & their uses. I ordered the pump with hose on Tuesday, which included next day delivery via DHL and come Wednesday afternoon it was in operation. An absolute gem, very quiet and functions brilliantly. Top marks to FWP and Tammy & Liam who helped from the sales to get me the ideal product for my needs.
9 April 2024
A most happy and satisfied customer
The staff are most helpful and pleasant. I was given excellent guidance on equipment best suited to my needs, which came in below my stated budget. The commitment of “next day delivery” was fulfilled. I am confident I will receive good advice from this company in the future.
6 March 2024
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