Flologic Reviews 301

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in preventing leaks and minimizing damage, often describing it as a necessity and a smart investment. Many people highlight the exceptional customer service and support staff, noting their helpfulness, patience, and extensive knowledge. Reviewers appreciate the quick response times and the ease with which issues are resolved, even on holidays. However, some customers were dissatisfied with the product's remote access capabilities and connectivity, reporting issues with controlling the device remotely and experiencing difficulties with the wireless network. A few other people also felt that the system would shut off the water unexpectedly and that customer service was not available on weekends.

What people talk about most

Product

Consumers find the product to be highly effective and a worthwhile investment. Many reviewers praise its... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's straightforward and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the support team, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hats off to FloLogic for providing excellent, modern and multi-channel real-time support to trouble-shooting an issue I had with my (awesome) new FloLogic system. The CSR answered my call on the firs... See more

Rated 5 out of 5 stars

The product can only be surpassed by their support. In all my 60 years I have never experienced such caring, responsive and understandable help. Even on Thanksgiving night, when I panicked for no reas... See more

Company replied

Rated 5 out of 5 stars

We have had a FloLogic System 3.5 in our home for 8 trouble free years. FloLogic's system has provided us with total confidence, in knowing that we have been 100% protected from water damage stemm... See more

Rated 5 out of 5 stars

After researching extensively, we chose FloLogic, and it has exceeded expectations. It’s US-made, extremely high quality, and the support team has been phenomenal, even answering questions late at... See more


Company details

  1. Home Automation Company
  2. Manufacturer
  3. Water Works Equipment Supplier

Written by the company

Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures. The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Incredible Customer Service

We love our Flologic system! An earlier version had some issues but Flologic stuck with it even past warranty and did everything possible to make sure we were happy. It has been several years now and we haven't had a single issue with the newer version. We recommend this system to everyone and all of our neighbors who have it have been extremely pleased with no issues whatsoever. It really gives us peace of mind.

31 August 2017
Unprompted review
Rated 5 out of 5 stars

This is a very well designed product …

This is a very well designed product for whole home water detection. Very customizable and adaptable to many configurations of water usage in the home. My only request is to speed up the development of the wifi connected device so that the system can be managed remotely when needed.

31 August 2017
Unprompted review
Rated 5 out of 5 stars

Easy to understand and install

Easy to understand and install. I didn't need most of the extra features, like automatic disabling for a planned water usage. (i.e. water conditioner, auto lawn watering...etc.) Easy to turn whole house off when I'm not there. Hasn't detected any leaks so far.

31 August 2017
Unprompted review
Rated 4 out of 5 stars

A must for a sometimes-empty home

No problems, great product. A bit expensive to get installed. (But compared to the expense involved due to a major leak...) The only problem is it cuts me off when I water the garden for a good while.

31 August 2017
Unprompted review
Flologic logo

Reply from Flologic

Hi Dan. Thanks for the feedback. Just wanted to be sure you know there is a "Bypass" function that can ignore flow for the programmed amount of time (default is 120 minutes, but can go up to 999 minutes). The Bypass feature is helpful hen you need to use water for an extended amount of time. Give us a call if you need any assistance 877-356-5644.

Rated 3 out of 5 stars

reverse osmosis system causes problems

Our reverse osmosis system occaisionally causes alarm to go off'

31 August 2017
Unprompted review
Flologic logo

Reply from Flologic

Thanks for your review. There are a couple of solutions for adapting the FloLogic setting so that RO systems, which cause long periods of continous flow) don't trick it into thinking there's a leak: through settings adjustments and/or installation of a flow switch. We're always here to help you get that figured out. Call us at 877-356-5644.

Rated 4 out of 5 stars

Works too well.

The product works well and the first time I contacted the company (through email) I was immediately called to try and resolve the issue.

Unfortunately, my issue is it works too well. It turns the water off 5-15 times a week. After following all the logical problems it was determined that it is a problem with install -- too close to the water softener -- and so either needs a plumber to add something to the install or it needs to be moved.

31 August 2017
Unprompted review
Flologic logo

Reply from Flologic

Hi Linda. Thanks for the review. Water softeners have extended flow times when they regenerate. To avoid the softener tripping the alarm, the FloLogic can be installed down stream of the softener, or you can install a flow switch that will interface with FloLogic, telling FloLogic to ignore the flow of the softener regeneration cycle. Give us a call if we can help you sort that out 877-356-5644.

Rated 5 out of 5 stars

Protection PLUS Saves You Money!

This is a great product to not only protect you home but SAVE YOU MONEY. We installed it when we built our house 10 years ago. There is no telling how much water from running toilets has been saved by this device.

31 August 2017
Unprompted review
Rated 5 out of 5 stars

Flow logic is a fantastic protection device

We just bought a new home and immediately installed a flologic system like we had in our last home. It makes no sense to me that the electrical wiring has circuit breaker protection but the water system has no provisions to detect failures and prevent damage. The flologic system protects the homeowner from the substantial damage that can occur if there is a water leak. We've only lived in our 1992 home for 3 years now and three of our neighbors have had water leaks during that time. The worst one was due to a water heater rupture that occurred when the neighbor was on vacation. The damage and disruption to the neighbor's life with substantial.

The flologic system is one of the most reliable and well-built instruments I've ever purchased. It provides peace of mind and can be quite handy when diagnosing things like a leaky toilet valve. Small water leaks like this, even though they may not damage your house can really run up your water bill. I recommend the flologic system without hesitation based on my 10 years experience with two of them.

31 August 2017
Unprompted review
Rated 5 out of 5 stars

I LOVE THIS DEVICE

i LOVE THIS DEVICE. It works just as it is supposed to. We have had some operator errors ... but the customer service is second to none. They are patient and knowledgeable. I will never be without this device. My insurance agent recommended it b/c she said that the number 1 reason for claims in new homes is water leaks. WELL WORTH THE MONEY!!

6 July 2017
Unprompted review
Rated 5 out of 5 stars

The Flologic water monitor that I …

The Flologic water monitor that I installed in my home has preformed well. I am pleased that I installed the unit. It gives my wife and I comfort knowing that our home is being monitored while we are away. The only issue I have is that when the furnace humidifier is running it can trigger the alarm and a shut down, which is actually a good sign that the is working properly. I need to reroute the humidified line.

1 June 2017
Unprompted review
Rated 5 out of 5 stars

No problems

No problems, it is good to know that no water accidents will occur when we are away. The system was easy to install and worked as expected. our evaporative cooling system had to be excluded since water usage may go on more than the time limits we have stablished

1 June 2017
Unprompted review
Rated 5 out of 5 stars

Great company and great product

Great company and great product. Had some hard water problems and Mr.De Smet was all over the solution, sending me new parts and impellers. All is working well now.

Wish there was a way to suspend the FloLogic during the softener back wash cycle. But other than that the device has helped us find bad valves and faucets too.

Great product idea, I wish Flologic all the success it deserves.

24 May 2017
Unprompted review
Rated 5 out of 5 stars

Flologic is a great tool

Flologic is a great tool. It works and gives us peace of mind. I recommend to family and friends. We also get a reduction on our home insurance.

24 May 2017
Unprompted review

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