FLOLAB Reviews 989

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, highlighting ease of installation and the effectiveness of features like anti-reflective coatings. Many appreciate the quality of the products, with some noting the premium feel and attention to detail in items like screen protectors and cases. However, some people were dissatisfied with the product's durability, reporting issues like quick scratching, cracks appearing soon after installation, and cases deteriorating. There is also a notable concern regarding customer service, with some users experiencing unresponsiveness to warranty claims and emails, and difficulties in getting replacements. Additionally, a few customers mentioned problems with product fit, such as screen protectors being too small or incompatible with certain phone cases, leading to bubbles.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the high quality, durability, and... See more

Quality

People report ambiguous experiences with quality. Many consumers praise the high-end feel and impressive... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the easy installation... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support... See more

Warranty

Customers had ambiguous experiences with warranty. Many reviewers appreciate the lifetime warranty and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've been a FLOLAB customer for a long time and used to receive my orders in about 3-5 days. This time, it took over 14 days. For the price these cost, waiting 2-3 weeks for a screen protector is u... See more

Company replied

Rated 2 out of 5 stars

Overpriced screen protector IMO. I baby my phone, that said, it's had maybe 2 minor drops since I got it, and the screen protector, 2 months ago. Minor scratches appeared on the protector almost... See more

Rated 2 out of 5 stars

It seems that flolab does not want honest reviews on their website. I criticised the tri fusion case for the iphone 15 pro for its material that is scratching very fast after purchase. I would rate th... See more

Rated 2 out of 5 stars

The glass material seems superb. But it produces bubbles that are impossible to get out. I've just installed it on a brand new iPhone, removed the original screen paper and immediately put on the flol... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

Embarking on a Journey to Deliver Exceptional Products for the People Drawing from our extensive experience sourcing products for some of the world's most renowned brands, we felt inspired to establish our own unique mark as a distinguished, people-centric brand in the marketplace. At FLOLAB, we bring you a diverse array of outstanding products that not only look fantastic but also perform impeccably, setting us apart from other emerging brands. Our mission, rooted in the fusion of simplicity and technology, led to the birth of FLOLAB—FLO symbolizing movement and LAB representing innovation. We recognize the challenges faced by customers in navigating a market filled with grandiose promises and unfulfilled expectations. That's why we're here to redefine the norm by delivering the most cutting-edge products at unmatched prices, all while prioritizing our customers' needs. So, let's embrace the FLOLAB revolution together—join us today at flolab.io and discover a world of innovative excellence, crafted with you in mind.


Contact info

3.2

Average

TrustScore 3 out of 5

989 reviews

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Replied to 24% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Rubbish products

I placed an order with FLOLAB for a phone case, a NanoArmor Screen Protector & a camera lens protector for my iPhone 16 Pro Max.

The first problem I encountered happened with not being able to track my delivery and it taking ages to arrive.

Once the delivery arrived, I installed the screen protector, which went on well, I had an issue with a small line at the top not sticking properly once the phone case was on but it didn’t hinder the screen, just looked unsightly.

Cue 7 days of having the screen protector on my phone, my phone dropped from my coffee table onto a carpeted floor, face down. This happens often and I wasn’t worried about anything happening to my phone or screen protector. So imagine my horror and surprise when the screen protector was cracked at multiple points. I have had cheap 3 for £8 screen protectors which have been perfectly intact after such falls/drops, so for a product that is £31 for one and marketed as the best drop protection for your phone guaranteed, to basically be rendered unusable after the most insignificant drop was appalling and unacceptable.

So I removed the screen protector (which caused the cracks to spread), took a picture and wrote to FLOLAB, explaining what had happened and how I was completely unsatisfied with the quality of the product and how it was falsely advertised as the best protection guaranteed. I didn’t have faith in a replacement and that I would prefer a refund.

FLOLAB or should I say JESSIE, came back saying that the screen protector had done it’s job and that they will send out a replacement screen protector under the warranty for a shipping fee of £8. I had literally just spent a fortune with them and paid for shipping and if I was going to have to pay shipping everytime I needed a replacement, I would seriously be out of pocket. I could just buy 3 protectors for £8 and be better off. Again asking for a refund.

BTW it’s always Jessie, who responds to all customer service emails, so either everyone uses the name Jessie or it is some auto generated response system or something.

After loads of emails back and forth with “Jessie” they agreed to give me a 50% refund. Which I unhappily accepted because I was just done having my time wasted by FLOLAB.

However, when the refund was sent, it was only a 25% refund. So here I went again, emailing back and forth to get the 50% refund. Being treated like an idiot the whole way.

This is my second bad experience with a Flolab, screen protector. The first one they sent, simply wouldn’t stick down onto the screen and just kept lifting away from the phone, making it look ugly. None of the reinstallation instructions remedied it either.
The screen protector is no better than cheap screen protectors, infact it attracts dust and fingerprints more than cheap ones. I would not recommend their overpriced, underperforming products to anyone and suggest everyone stays away.

16 May 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst experience

One of the worst experience, the order ships from china and they used the slowest shipping method. I contacted customer service who were not helpful at all. I want a refund!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Defacto standard for premium screen protectors

Perfect fit! Only one out there that I could find that had a 3D edge completely covering the screen. Anti-rainbow works very well. Amazing anti-glare. This is the closet you can to the real screen feel. Do yourself a favour, don’t put a cheap protector on such an expensive device! (iPhone 16 pm owner here)]

13 April 2025
Unprompted review
Rated 5 out of 5 stars

The best screen protector

Having tried so many screen protectors for my iPhone over the years and having them all fail in one way or another, I was looking for a higher-quality screen protector. All the adds on social media plus the numerous options available on Amazon are overwhelming. After doing some research I decided to go with FLOLAB as they had really good reviews from companies doing comparisons and lots of positive customer feedback. The installation of this product was the easiest by far, very few bubbles and I was able to push them out easily. The quality of this screen protector is night and day compared to everything I've tried in the past. It feels thicker and more rigid than others plus the surface is silky smooth, doesn't mar or scratch, no fingerprints, and the clarity is as good as if no screen protector is on. If you're searching for a quality product, go with this one and stop using all the poorly made no-names out there!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

High quality products

I've got their screen protector, case and camera protector so far and am beyond impressed. Screen looks and feels better than the orginal screen. The camera protector is unnoticeable, if anything adding to the aesthetic. I absolutely love how their surtect case feels. Best case you can get for the price

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

During my first installation, I had dust particles. I requested a new screen protector, and flolab shipped a new one for free!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Cool

Very good phone holder with fast charging. The magnet is very good. It holds the phone sensationally even on the unevenness of the road. Also noteworthy is the cooling function during charging, thanks to which the phone does not heat up at all. In a word, a sensational product.!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Reasonable Price

Great Quality Reasonable Price
Not much to say than their products rock, hell yea!! Great quality products for a reasonable price can't beat that. Costumer service is outstanding... !!! I would give them ten stars if possible! If you looking for phone accessories you can buy with confidence from this company

30 April 2025
Unprompted review
Rated 5 out of 5 stars

[Excellent screen protector

[Excellent screen protector
I bought this after a review by moblilesrevieweh on YouTube and he was right this is the best screen protector I’ve ever bought would highly recommend. It’s worth the high price.]

15 March 2025
Unprompted review

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