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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly interface and intuitive design, making email marketing feel simple and efficient. Many highlight the beautiful, professional templates and the ease with which they can create aesthetically pleasing emails that align with their brand. The ability to build workflows, segment audiences, and integrate forms seamlessly is also frequently mentioned as a significant benefit, saving users time and effort. Reviewers also commend the excellent customer service, describing the support team as responsive, helpful, and knowledgeable. They appreciate the human and kind approach to problem-solving and the availability of educational resources like webinars. However, a small portion of people felt dissatisfied with the customer service, citing unhelpful responses and a lack of clear ownership when issues arose. Some also noted that the platform still includes branding despite paying for the service.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting its ease of use and intuitive... See more

Website

Users describe positive interactions with the website, highlighting its beautiful, clean, and modern design... See more

Marketing

Customers had positive experiences with marketing, finding the platform user-friendly and effective. Many... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the human and kind... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flodesk is hands down the easiest email marketing tool I've ever used, and I've tried a lot of them! It has really robust functionality and capabilities their competitors just don't have. From the abi... See more

Rated 5 out of 5 stars

After our years of struggling with a email system that simply couldn't keep up, flodesk has been a breath of fresh air for our business! We actually have two accounts, one for my health coaching busin... See more

Rated 5 out of 5 stars

I started using Flodesk in December 2024, based on a recommendation from another coach. Since then, it has been an invaluable business tool for reaching out to my members and customers and for me to g... See more

Rated 5 out of 5 stars

I am new to Flodesk and had a question about how to segment my emails. The support team was able to answer my question quickly, clearly, and without making me feel bad for asking. Most tech companies... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Flodesk is easy to use and has…

Flodesk is easy to use and has wonderful features. Their templates are thoughtful and if you want to start from scratch, it is really intuitive and easy to use to build to your own brand specifications. They are incredibly responsive with their cusomer service if you have any challenges or issues.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Simple, Powerful, and Beautiful using Flodesk for a while…

I’ve been using Flodesk for a while now, and honestly, it’s been a turning point in my business.

I used to work with platforms that felt complex, unintuitive, and even frustrating… but with Flodesk, everything became simple, visual, and even enjoyable.

The interface is beautiful and easy to use, and it allowed me to focus on what truly matters: connecting with my community, instead of wasting time on technical details.

On top of that, the automations are clear and functional, and the email design truly makes a difference.

If you’re looking for an email marketing platform that doesn’t overwhelm you and actually elevates the quality of your communication, Flodesk is an excellent choice.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

#1 tool for my business and keeps growing

Flodesk has been the #1 tool for growing my business since joining (6+) years ago. And the best part is that they continue to grow with me, like adding Checkout & other tools. THANK GOD their templates & workflow are so intuitive. I feel so supported as a 1-woman entrepreneur because they continually ask their users what WE want and then build it for us.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Writing newsletters in Flodesk feels like creating art!

Absolutely love Flodesk. I switched over from Kit after they raised their prices by 160% and had zero customer support around it.

Flodesk is flawless. I love how professional and beautiful templates are, reporting is super insightful and I actually understand what my audience is drawn to and what they like. My email deliverability is fantastic, email open rates are now close to 50%, and quite a few of my customers mentioned how much they look forward to my newsletters.

And for me - because the emails look so beautiful - I actually look forward to creating! Before Flodesk writing newsletters felt like a chore, now it feels like creating art.

Love it!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I have been a Flodesk user for 4 years

I have been a Flodesk user for 4 years. The platform is easy to use and the templates are beautiful. What I love the most, however, is the commitment of the founders to deliver a high-quality product while listening to their users and the top-notch customer service. I recently reported an issue and my problem was solved in less than 1 hour! Highly recommend!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Come for the fresh design, stay for...

Come for the fresh design, stay for the amazing customer service. We were looking to refresh our brand and our first marketing email with Flodesk caught a lot of attention and generated great feedback and engagement with our audience. Since then we've set up workflows and automations with Zapier. All of this was new to us and Flodesk was there every step of the way from easy to follow help-desk articles to personal customer service solutions. Our audience and most importantly, our engagement is growing and we're thankful we found Flodesk!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

What's not to like?

Simple, clean layout. Always improving features. Amazing customer support. What's not to like?

I know this is short, but when you're looking at a software company to choose, these are the MUST HAVES that make or break success.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I discovered Flodesk through an online…

I discovered Flodesk through an online business educator called ByRosanna and I have not looked back.

The ease of use and appealing aesthetics are right up my alley as a self-proclaimed DIY-er when it comes to growing my biz!

I've used other email marketing platforms but none 'got me' like this one, if you know what I mean lol
I also love the reporting and interface on the back end to see when and how frequently my emails are opened - very user-friendly. I'm sure I've not been using it to it's full capability yet but can't wait for Stripe to be available in my region (Trinidad & Tobago) so that I can also make use of Checkout.

Love flodesk ! 10/10 - highly recommended to anyone looking for email marketing support!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

As a small business owner in South…

As a small business owner in South Africa, I have been using Flodesk for a few years now and I can honestly recommend it to anyone looking for an easy and reliable email marketing platform.

The system is extremely user-friendly, even if you are not very technical. I especially love the beautiful template options, which make it simple to create professional-looking emails. The workflow and automation features are also very easy to understand and set up.

I would also like to compliment their support team. Whenever I have had a question, they have always responded quickly and have been very helpful. I also appreciate their flexibility with month-to-month arrangements, which really helps small businesses.

Overall, I am very happy with Flodesk and would 100% recommend it.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve been using Flodesk for over 5 years and recommend it to everyone. Gorgeous emails & easy to use!

14 March 2026
Unprompted review
Rated 4 out of 5 stars

easy to share templates with your team

Love the ease of sharing templates across my team and love the look and personalism of the email.

11 March 2026
Unprompted review
Flodesk logo

Reply from Flodesk

Emails that look beautiful and feel personal—that's the sweet spot, and we're so glad it's landing that way for you.

Rated 5 out of 5 stars

I had to refer my sister who started…

I had to refer my sister who started working with a cookie company to use Flodesk for their emails. That was how good my experience with Flodesk was.

I really love the fact that the UI is not chunky and its quite straightforward. I use flodesk everyday for emails and there has been no issue. Before Flodesk, I have used many email tools and I can categorically say that Flodesk has been the easiest.

I had to train new staff on our tech stack at work. Flodesk was the first thing they understood easily.

6 March 2026
Unprompted review
Flodesk logo

Reply from Flodesk

Referring your sister's cookie company—now that's a true stamp of approval. We'll take it.

Hearing that Flodesk was the first thing new staff understood during onboarding, and that it holds up as your daily driver without a hitch, is exactly what we're building for. So glad it's been that easy—for you, your team, and your sister. Thanks for being a part of our community.

Rated 5 out of 5 stars

Absolutely love Flodesk

Absolutely love Flodesk! The templates are very user friendly and easy to customize to your branding. I also appreciate their data tracking feature.. it’s very detailed and helps gauge which areas to focus on more when sending newsletter blast.
Never switching up on Flodesk lol

1 January 2026
Unprompted review
Flodesk logo

Reply from Flodesk

"Never switching up on Flodesk"—we'll hold you to that! ;) Knowing that the templates, customization, and analytics are all pulling their weight for your newsletters means a lot. So glad you're here.

Rated 5 out of 5 stars

I avoided email marketing for a long…

I avoided email marketing for a long time because every platform I tried felt complicated, stiff, or just not aligned with how I like to show up in my business. I’m a visual person. I care about how things feel. And I don’t want to spend hours trying to make a simple newsletter look good.

Flodesk was the first time I thought, oh… this actually feels nice to use.

The design side is beautiful, yes, but what really got me was how intuitive everything is. Setting up workflows and forms didn’t feel like I needed a tech degree. I could build what I needed without second guessing myself or watching ten tutorials. That alone lowered my stress level.

It also doesn’t feel corporate. It feels like it was made for creatives who care about storytelling and connection. I can nurture my audience in a way that feels personal and on brand, not robotic.

I’m not saying it’s magic. You still have to do the work. But it makes the work feel lighter. And that matters.

If you’re the kind of person who wants your emails to look elevated without losing your mind behind the scenes, this is honestly the first platform I’ve used that feels aligned.

Five stars from me, no brainer.

3 March 2026
Unprompted review
Flodesk logo

Reply from Flodesk

"It actually feels nice to use"—that's everything to us. Knowing that workflows and forms clicked without the tech stress, and that Flodesk feels like it was made for the way you work, is exactly what we're building for. Email marketing should feel lighter, not heavier. So glad it's landing that way for you.

Five stars right back at you.

Rated 5 out of 5 stars

I’m a tech buffoon and I love Flodesk

As a total tech buffoon I can honestly say Flodesk has been a game changer for my business. It’s one of the few tech things I love to work with. It’s easy, intuitive and enjoyable creating emails, workflows, and forms. I like things to look good and Flodesk allows me to make beautifully branded designs. 100% recommend.

3 March 2026
Unprompted review
Flodesk logo

Reply from Flodesk

"Total tech buffoon" who builds beautifully branded emails, workflows, and forms—sounds like a Flodesk success story to us. So glad it's clicked in a way that actually feels enjoyable. That's exactly what we're here for. 100% grateful for the recommendation.

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