Jess, as explained on the full chain of emails from you, we have not amended any terms and conditions of your original offer. I have explained to you via email, provided you with your original payment link from our payment system, where you can view the terms and conditions of your purchase. For transparency, when you purchased your package, the following information was shown on the offer page, prior to you purchasing. It is down to the customer to ensure they read and fully understand this prior to making the purchase. This is not a responsibility for the business.
- 3x Single Floats (60 minutes each)
- Total savings of £68!
- Float Package expires 12 months after purchase
- Package not shareable; to be used by purchaser only.
- NEW CUSTOMERS ONLY
Once the package is issued, it is not editable by us, the system will physically not allow us to do this.
You also failed to turn up to one of your appointments on Wednesday April 03rd at 13:00. Technically, you should have lost this float as you didn’t provide us with more than 48 hours notice, however we gave you the benefit of doubt, and didn’t let you lose this float session, and reapplied it to your package.
We feel this ‘review’ is not a true reflection of our business, as the many reviews on social media and google will stipulate otherwise.
The same ‘review’ has been posted on Facebook, where a potential customer has confirmed she seen the offer herself, and the terms and conditions were listed.
