SCAMMERS
SCAMMERS
*** FlixMobility (FlixBus and FlixTrain) is the biggest fraudlent company I ever seen. ***
I tried FilxTrain from Göteborg to Stockholm. The trip should be about 3,5 hours. In fact, the train has to be restarted several times while we were stuck n the middle of nothing. The train was towed to the nearest train station (Hallsberg) and we have to figure out how to continue our trip with an alternative method. It was supposed to be a one-day trip to Stockholm, but our vacation has been ruined so we wanted to go back to Göteborg. We can not do that from Hallsberg train station so we have to take a ride to Stockholm, and then go back to Göteborg. (we had accommodation there, and we had to fly back home). Finally, we arrived at 4 PM after an 8+ hours journey.
That is enough problem I think, but the customer service outperformed it.
They stated that the train which NEVER arrived at the destination only delayed 1 hour. For that reason, they could only give me a 25% refund. They violated multiple passenger rights, like refusing to give me a full refund, meals, assistance, English communication, and return journey.
BEWARE of this company. They stole your time, money, and happiness.