AVOID AT ALL COSTS
The operators are dishonest and heartless. I got a paper boarding pass which clearly stated the pickup location. I waited at that pickup location and arrived 20 minutes early to the pickup location and at departure time not seeing the bus i asked my friend that dropped me to circle and see if she saw the bus somewhere. This was my first time in Windsor. She spotted the bus and told the driver that I was waiting at the location stated on my ticket he said too bad she's late and he's not coming to pick me up. I was literally 1 minute a way by car from where the bus was picking up passengers. We had to speed to get to Chattam where I boarded the bus. The company refused to give me a refund for the Windsor, Chattam leg of the trip. The customer service rep refused to let me speak to a supervisor. Horrible customer service. I have a picture of me at the bus stop 20 minutes before, at the sign at departure time and a recorded conversation with the driver when I boarded in Chattam. He was also driving very recklessly fast and invariably slap his brakes at red lights and jerks you up. The worst travel experience in my life. I wouldn't recommend this service to anyone.