lastminute.com Reviews 56

we bought tickets off you and paid for check in with you. for this, you have to provide me with the boarding passes and said flights.

the day before we left, i received 2 boarding passes, both for me, none for my son, who has a disability. we spent hours trying to sort only to be told its tough and to pay! Last MInute have done nothing to help, passed us around, ending chats, and been rude.

21.09.2022 BOOKED FLIGHTS VIA LASTMINUTE.COM
21.09.2022 RECEIVED EMAIL STATING HANDLING REQUEST
22.09.2022 RECEIVED EMAIL ASKING TO CONFIRM ACCOUNT - COMPLETED IMMEDIATELY
22.09.2022 RECEIVED EMAIL THANKING US FOR PURCHASING CHECK-IN AND TO ADD DATA - ALL ADDED IMMEDIATELY
22.09.2022 CHATTED TO LASTMINUTE RE SPECIAL ASSISTANCE REQUIRED FOR YOUNG PASSENGER AS HAS DISABILITY, EMAIL CONFIRMED REQUEST RECEIVED.
03.11.2022 ATTEMPTED TO OBTAIN BOARDING PASSES FOR BOTH PASSENGERS - ONLY ONE PASS UPLOADED, BUT ON SYSTEM TWICE, BOTH FOR SAME SEAT, BOTH FOR PAUL EDWARDS. SEE TRANSCRIPTS ATTACHED, ATTEMPED 3 TIMES TO TALK TO SOMEONE AND OBTAIN HELP. ONE ADVISOR ENDED CHAT WITHOUT HELPING. THE OTHERS SAID RYAN AIR WAS NOT WORKING AND TO SORT OURSELVES. TRIED TO EXPLAIN WE NEEDED THE PASSES AS THIS WAS OUR PLANNING FOR CHILDS' DISABILITY. NO ONE HELPED. WE WERE TOLD TO CONTACT RYAN AIR.
03.11.2022 SAT ON HOLD TO CHAT TO RYAN AIR FOR 2 HOURS, CONNECTED EVENTUALLY, THEY COULD NOT HELP BECAUSE THE EMAIL ADDRESS WAS NOT RECOGNISED. THEY WOULD NOT ACCEPT ANY OF THE INFORMATION PROVIDED AND ONLY CONFIRMED SPECIAL ASSISTANCE WAS ADDED.
03.11.2022 CHATTED AGAIN WITH LAST MINUTE, NO NEW OR DIFFERENT EMAIL PROVIDED AND TOLD TO SORT AT AIRPORT AND CHECKIN
04.11.2022 ARRIVED AT AIRPORT, ADVISED HAD TO PAY £48.99 AS WE DIDNT HAVE THE BOARDING PASSES!!!!
04.11.2022 CHATTED ONLINE TO LASTMINUTE, THEY WERE RUDE, TOLD US THIS WAS OUT FAULT AND NOTHING THEY CAN DO. PASSED BACK TO RYAN AIR. REQUESTED COMPLAINT PROCESS AND MANAGER CALL BACK.
05.11.2022 STILL NO CALL BACK!!!!

this simply is not good enough.

Had booking (PNR: RJBHHZ) for 24th Dec, for whatever reason airline changed and offered 25th, asked Lastminute to check for 24th as could see flight available on website, contacted airline agreed with airline to accept 25th, Lastminute came back said nothing available for 24th or 25th and cancelled my booking!! Really annoyed with this situation that Lastminute seems to have placed me in and who is telling the truth, airline says flight available and can see this when I login and it is even showing on “manage booking” on airline website, but Lastminute say nothing available!

Happy to take a booking for a hotel that the list as available but then when unable to fulfil the booking they offer an alternative hotel (no response to this alternative within a timeframe means it's confirmed) and if you decline the alternative then a full cash refund is not always offered. Customer service are clueless and just read what you can see as a customer on the screen. Last time I ever use LastMinute!

I have not been able to redeem about £2550.00 from a previously cancelled flight. I copied and pasted refund voucher number in the redemption form when buying new tickets recently. I found out later that there was no refund made and my credit card was charged full price of tickets of £4600.00 approx. Since then I have made several attempts to contact Lastminute.com but failed. All phones are switched off with taped messages. Online virtual support has fixed FAQs not relevant to my request of refund. I have even messaged LM on FBmessenger.
This travel booking site is unreliable, uncontactable and untrustworthy. It has caused me undue stress and financial loss. lots of time and energy wasted. It owes me about £2600.00. Lastminute is not safe to use for buying air tickets or hotels.
Not recommended.
ref: Booking ID: 2177471439

Just booked through lastminute.com.

Return flight showed as GBP92.xx. Including a premium service package of about GBP4. ALL RATES, TAXES AND FEES INCLUDED. Their words not mine. As I put the payment through the card, the amount flicked over to GBP118.xx in front of my eyes. No way to intervene or stop the payment. I repeated the process to check and it was back to the original flight price. Have sent the screen shot to customer services and they are saying I was charged what was shown. Clearly not. This is FRAUD

I had to cancel my flight in October 2022 from London to India. After some efforts and many minutes in waiting, I was able to get some refund. I requested the lastminute.com to give me the breakdown of deductions (how much the airline deducted and how much they charged) so I could claim from travel insurance but in spite of repeated phone/e-mails, they did not give me an answer. Very unsatisfactory customer service. I would advise not to use this company at all.

To advise readers to avoid lastminute.com would be an understatement. I booked tickets for four adults to travel to Gatwick for specific dates. Just as I was completing the booking, lastminute.com flashed up on the screen & changed my flight dates. Unfortunately, I didn't notice the change of dates until I'd completed payment. Instantly I tried to change the dates, all to no avail. I looked for a change of dates for the flight or a refund, but to no avail. Even though I paid for check-in & boarding passes, within 24 hours of flight departure, lastminute.com informed me that they couldn't perform the transaction due to technical difficulties & offered no help. Luckily for me, Ryanair came to my rescue & provided boarding passes for 35 cents. Only two of us were able to travel on lastminute.com's altered dates.
My advice to all reading this, BE CAREFUL when dealing with lastminute.com.

3rd time used Lastminute.com for a trip for 7 nights to Lanzarote - again excellent, booked, paid and received all necessary documents, then waited for trip and all went smoothly - no issues at all with flights or hotel, thanks again.

Utterly useless site. Booked a room that was non refundable. These rooms if booked directly with the hotel are changeable (not refundable) up to 24 hours before. Lastminute only allow a full cancellation meaning you lose virtually all your money. Go direct to the hotel. It's always as cheap or cheaper and the customer service is better. They hate these booking sites and so won't go out of their way either. Wasted £40 (not a lot but even so) using Lastminute and will never use them again. Their customer services said they would call back, but never di.

already regretting booking with them, Can not speak to anyone and the number just ends the call

They left it until my final payment to say I missed a payment?
Like I was responsible for doing my own direct debit.
The advisor on the ohone gave the most awful customer service no apology and no emotion.
"You have missed a payment madam you have to pay now or you are not confirmed.
So im out of pocket currently having had to make a double payment!!!!
I WISH i read the reviews before booking because what I have read so far fills me with absolute dread!!!!

Lastminute.com, who now manage bookings on booking.com if you book flights with your hotel, do not pay hotels! This supposed travel agent did not act as an agency for us: we had to communicate with our hotel and pay for it again, despite having paid lastminute 3 months earlier, and having called them numerous times to ask them to ensure that our accommodation was paid before our arrival.
It then took two weeks to claim a refund, and they blamed the hotel for not being able to use their payment systems, rather than taking responsibility as an agent. They don't have an address to write a complaint to either.
Lastminute should vet whether the accommodation they book are able to use their systems rather than putting the onus on customers to sort out.
Do not use lastminute.com not book packages through booking.com unless you want a very stressful holiday and terrible customer service!

Booking ID: 2102712423

I booked a Eurostar package to Lille through Lastminute.com on July 20. I became concerned when I received no information about train tickets and check-in in the days leading up to the trip on August 11, so I called them several times and was told they we're looking into it and would get back to me, but never resolved the issue or returned the calls. I then received a call from a woman saying there had been a problem on their system and the tickets hadn't been confirmed with the operator, but she was looking into and would get back to me. She also suggested that we could buy tickets at the station and get reimbursed, which I found absurd. After calling again and being told the same story, I received a text and email saying the trip had been cancelled and that I'd be receiving a refund within 10 days. No response or accountability from customer services for the inconvenience, just automated messages. I will never use them again.

Update December: Lastminute finally called after months, apologised and offered an actual goodwill payment, but this was much less than the voucher they offered which could only be used at their company. Still, slightly better than nothing at all I guess.

My booking ID.1900519569 and flight details are from Dublin to hyderabad on 24th June 2022 and hyderabad to Dublin on 29th July. I had requested for name change for my wife into srivani Nagella from sridevi Nagella, name change happened by paying extra €70. we flew through to hyderabad on 24th of June however our boarding was denied by etihad on 29th July to Dublin, I gone through the investigation, many calls to lastminute.com and etihad Airways and the final output was name change couldn't happened for inbound (eticket didn't created) due to the error from lastmimute.com (bravofly) , it caused us so much distress and inconvenience, so I had to book new tickets to Dublin and it costs me few grands again.

Do not book any flights with lastminute.com or bravo fly as they are both under same umbrella.

9 months in advance we booked flights to see the family for the first time in 3 years through LastMinute.
4 months later (still 5 months to go before we travel), LastMinute claims all 4 flights have been cancelled by the airline, but we talked to the airline and it's not the case. Also, apparently, no alternative is available which is a blatant lie as there is one 10 hours later. The airline has confirmed that LastMinute just need to call them because there is plenty of availability on the next flights, instead LastMinute are cancelling all our flights.
It's impossible to talk to anyone who can actually do something for us and the airline can't do anything because we booked through LastMinute.
An absolute disgrace of a company.
Avoid, avoid, avoid

Booked flights including paying extra for check in boarding passes.
They never arrived so had to queue at airport.
Had several online chats and chat via phone all promising to email boarding passes they never arrived.
Not the sort of stress you need before a flight.

Lastminute.com bookings

I'm writing this not for sympathy but to provide facts on how people can be treated when travelling abroad via Lastminute.com

Here are the facts

- Wednesday 20th July we checked into our flight in Manchester and the attendant told us that our flight was unconnected. The term I've since learnt is a self transfer flight meaning we had to re-check in for our flight to San Francisco in London

- The Manchester flight was 25 minutes delayed and our bags took 55 minutes to arrive. We missed our flight to San Francisco.

- After pleading for hours, we gave in and decided to have a few days in London. All on our own cost.

- Chris found some strength from somewhere and managed to book us on a flight from Gatwick to Barcelona to San Francisco 4 days later than our original date

Wednesday last week week, we phoned Iberia to confirm everything was in hand with our return flight. It was and the flights were operated by a subsidiary, British Airways where our flights were fully connected to Manchester

We arrived at San Francisco airport yesterday and guess what?!! No booking! The reason given is that as we weren't on the very first flight that was missed due to a flight and bagga delay, we were viewed as a no show in San Francisco!! Clearly systems aren't talking to each other.

After 8 hours of calls and battles yesterday, we missed all UK flights and have checked into yet another hotel on our expense. Paying for the taxi, our dinner and overnight stay.

Iberia, British Airways and Lastminute.com failed to take accountability over us. Iberia stated they had re-booked us, British Airways saying iberia havent re-issued a new ticket and Lastminute.com closing at 8pm UK time!!

Given the continued diabolical customer service battle between 3 large corporations unwilling to accept responsibility, we have yet again paid from our own expenses for a new flight via Dublin on Air Lingus tonight. We are a day late and our Manchester airport parking will charge us for the late penalty fee!!

So if you are travelling with a 3rd party to anywhere (Lastminute.com is our 3rd party) please check the following:

- Are you on a self transfer flight and if so, do you have enough time to re-check in between flights. If you can, press for a connecting flight, this means your bags will go from the first port of call to the final destination and you don't have to leave and re-check in.

- operating times of the 3rd party organisation in the event of an emergency

- emergency contact details of all organisations involved

- plenty of charge on your phones and ideally taken an international connection plan on your phone.

- if you can, direct book with the flight companies and not a 3rd party (I appreciate the 3rd parties often provide better pricing so make sure your insurance covers this type of issue)

Avoid at all costs!!!!

Booked flights this morning, as I hit the pay button fit automatically added a premium service which was an extra £30.

I then tried to contact the business about this, the chat service is not helpful at all there are no live operators it just says thanks for your booking. The phone number is the same no options to even speak to anyone.

What a terrible and pathetic excuse for a business!!!

They own the Bravofly company who is a total scam and they do nothing about it.

I booked through last minute.com and paid extra money for flexible flight to change if needed but when I call then to postpone my flight and confirm it through the phone they send me an email which I didn’t read because of my sickness they cancel my flight an refuse to refund or change my flight of £500.