TAP Air Portugal Reviews 363

I've read a lot of negative reviews about TAP on different routes. I travel the direct flight from Miami to Lisbon and have to say that their new planes are much more comfortable. The latest return trip was excellent. The flight attendants in the rear of the plane from Lisbon to Miami were exemplary. Genuinely pleasant.

Mediocre, got a decent deal on biz class to LHR from JFK. Seat was horribly uncomfortable. Didn't sleep at all which was kinda the point of biz class. Food was fine. The vegetarian option could be something other than roasted vegetables. Just saying. Crew was nice but MIA except for meal service. If I am awake in biz class I kind of expect a level of service.

Flight landed over 3 hours late and won’t pay out compensation. Delay after delay at the airport, terrible communication all round.

Also oversold the flight and were offering overnight stays and flight vouchers for people to NOT board the plane - avoid!

On August 12 I have flown Faro - Lisbon - Rome with TAP
I have not received my suitcase when I arrived in Rome.
Four days later it arrived in Rome and I received it today.
It has been security checked and when I opened it I found out that some items have been stolen.
1) My camera nikon bridge
2) Some items bought from Claus Porto in Lisbon, they were in a fabric bag and the bag had only samples in.
3) Even some sweets! Thay even wanted to steal 10 euro sweets.
4) Battery charger
The suitcase was locked and it could only be opened with TSA key.
This is a serious issue. I'm going to report it to the police tomorrow.

Flight booked via TAP Air Portugal from BRU to TFS, with a stop-over at LIS.

In BRU only 1 poor women had to check in 150 persons. Long queues at 06.00AM. Stress already in the morning.

Of course, the flight to LIS was delayed.

At LIS airport, we had to step into a shuttlebus?
That's very hot and unconvenient. Why not disembarking at the gate?

Then the flight to TFS, again in the shuttle-bus. Waiting on the hot tarmac to enter the plane.

Flight to TFS, we had a go around. Problably because of safety. Little stressful.

At the airport we missed 1 suitecase. That's was delivered 1 day later at TFS.
Until now (5 weeks later) no one from TAP has reacted on my emails for compensation.

Flight back from TFS to LIS.
When checking in we had to hand over our hand bagage to hold bagage. Other families walked into the plane with complete suitcases. That was not very kind of the lady of TAP at the check-in desk.

Again with a shuttle bus on TFS? Why?
Then waiting in the plane for more than 45 min because we missed a slot to land at LIS!
Never happend to me travelling from TFS before.

At LIS again with a shuttelbus. It was airco'ed, thank goodness.
Then from LIS to BRU again with shuttebus, waiting for 1 bus to go around 2 times to deliver everyone to the plane. Once we were in the plane we had to wait again for a slot for 35 min's.
Smooth landing at BRU with 1 hour delay at the gate, so no shuttle bus.

We were lucky that all of our luggage arrived at BRU so no more delays and problems.

Still, we have no answer of TAP about our compensation.

Also, the app of TAP containing the boarding passes didn't work at the airport. So we had to check in at the desk and were told to hand over our luggage to hold luggage.

I don't think I'll ever fly again with Air Portugal.
LIS airport is too busy for transferring so there is a big risk of delays.
The service at the desk and online is poor.
At the plane the people are kind.

We literally used 1 hour to drive from gate to airplane with shuttlebus. Everyone seem totally lost about what they are doing. Rear ladder just gave up and drove away. Steward walked from rear to front meanwhile eveyone were finding their seat. Just huge meltdown. Now 70 minutes after entering shuttle bus, plane is slowly starting to turn on engines. 40 minutes after planned take off. This is totally normal Poryuguese dysfunctionality, and doesnt seem to annoy people, but im missing appointments and wasting time. Its a domestic flight from Lisbon to Porto, a 1 hour flight. should really not take 2 hours to board the plane. Will take the 3 hour train next time and save 1 hour of total transport time. TAP, why do you suck so hard at what you do?

The worst airline Iv ever been on.

From Lisbon to London they delayed our flight 20 min then 30 min then they cancelled the flight totally with no reason why. They then booked our flight 12 hours later on a different flight going to a different airport. We had train tickets booked from Gatwick but they sent us to Heathrow got to London after 12 midnight so could not get last train home so had to pay £60 for Uber and to top off a great holiday this air line lost my luggage it’s now been a week and Iv heard nothing back from anyone 3 cases turned up but mine didn’t are they looking for it? Is it lost for good? Where it is? NOTHING. I can’t even find a contact number to speak to someone it’s shambles I had a lot of new clothes I purchased for my holiday all gone missing. All I keep getting is go via the app or email us which is pointless I need to speak to a human not wait for a email every 3 days with automated reply.

Plus a family from the USA had 3 luggage missing so I clearly wasn’t the only one this airline messed up with.

Shame on you TAP Air Portugal. My daughter used your podunk airline to fly to what should be the experience of a lifetime. Now, you lost her bag (a big yellow duffel bag - should be easy to find)! Instead she isn’t sleeping trying to figure out where her bag is! You managed to find the bag then loose it again!!!!!!!!! The London “baggage service” supposedly sent it back to our home is the US. Never sent anything but a message saying it would be on American Flight 99 and United Flight 5497. Never mentioned what cities these flights were to. Nor did the company, Groundcare Solutions give tracking numbers. Guess what the bag never showed up. I even Went to Des Moines the final destination. United and American said you can’t track a bag in their system with the proper tracking number. Now a week later my daughter got an email from GroundCare Solutions stating they have no idea where the bag is!!! I’m learning getting reimbursed for her missing items & replacement items is next to impossible. This kid just lost everything. Doesn’t have the time or money to buy new!! Sure I hope I win the 1 billion dollar plus mega millions jackpot tonight. I’ll buy your crappy airline just find her bag!!! Maybe I should run for president with the only platform to find bags lost by your company. Sounds like I would win by a landslide. #tapairportugalfindKatelynsbag

I have been trying to get a helpful response from them for 9 months now. I tried all ways of contacting them that they offer on the website. I raised 3 cases with them on their website and they were closed without an answer. I don't even want any money from them, only a confirmation that I didn't board a plane. Ryanair was aber to send that to me within 48 hours. What they call customer service is absolutely shameful. I'd really recommend not booking with them because even if you have travel insurance you won't get your money from the insurance without confirmations from Tap and you won't get them.

Awful experience, our flight was delayed so we had to find a hotel overnight. I'm still trying to get a response and get that repaid!

I can only confirm that TAP have the worst service I have ever experienced in my (long) travel experience. I had 4 TAP flights, that were all much delayed, but that was ok. The problem was that my (brand-new) suitcase only arrived on day 7 out of 8 days. I have taken all the necessary steps with the help of a TUI employee; I have sent all the documents, receipts etc and I received a link and a code to check the status of my refund. It always said it was being processed. Some weeks later the same link and code resulted in "error". I have since contacted TAP AIR via Twitter and email; they asked me to send the same documents again (so they don't seem to have a centralized, efficient system). 3 months later: nothing. I am going to have my lawyer handle it. Has anyone had a similar experience?

Spent 2 years trying to get a refund.

I've been in a losing battle to get a refund. But They just don't reply to your support emails and when they do they don't reply to your reply. Now I'm going to lose out on £1k

Update: Had 1 day till tickets expired tried booking flights and guess what you can't use the voucher... Don't bother flying with them They will take your money and there support process is utter do do.

Shamefull!!!

A flight delayed 9h, without giving any information to the passengers.
No answer after 1 Montag of a claim submission.

Should not get any stars. Lost baggage on in bound flight to London. No communication at all. No answer on phone line. No response on line. Don't waste your money. Avoid at all costs.

Another company just lying to get people off their backs. Apparently I received a refund on 30/09/21. I did receive some money from them - £6.71!! Total joke.

They charge for seat selection when you check in and it’s completely inconsistent. I paid around $35 CAD for my seat, while my sister had to pay around $110 CAD for hers which is absolute robbery. No other airline either of us has ever flown with has charged to select a seat. They also charge *some people* for check baggage… I didn’t get charged for mine, but my sister for some stupid reason had to pay around $120 CAD to check hers. We booked our flights at the same time (to be able to travel together obviously), so it made absolutely no sense at all.
They also charge for coffee/water on a short flight (other airlines don’t, and even provide a complimentary snack).
At the airport, there was a MASSIVE line at the TAP counters (where you check your bag and they print your boarding pass), and they only had two kiosks open, and no self-serve options. Then after about half an hour, they closed one of the kiosks leaving only ONE person to deal with the line. Time ticked by and people began getting impatient and panicked because we thought we were going to miss the flight. We all still had to go through security as well. My sister and I ended up going to the “premium” kiosk which at that point didn’t have a lineup anymore, and begged the woman to take us, which she did (a huge thank-you to her). I am confident there were people who missed the flight, as there was no way the two agents (including the premium kiosk) could have got through all those people before takeoff, even with the flight ending up being slightly delayed.
In fact, both our planes were delayed, which I understand happens, but at the layover airport we were shuttled to the plane, and were stuck waiting (standing up because there are no seats on the shuttles) in the heat (Lisbon Portugal heat), crowded together, for over 45 minutes while they cleaned the plane. I have absolutely no idea why they didn’t just leave us to wait at the airport where it was cooler and where there’s somewhere to sit down. There were 3 or 4 buses full of people stuck waiting like this. It was completely ridiculous.
I will NEVER fly TAP Portugal again. Ever

On the 24th May 2022, my luggage was lost by Taylor Air Portugal 🇵🇹. Today is the 11th June 2022 still i don't know where my luggage is. Tap air Portugal are not responding to my emails ,calls .

Hello
Starting with beginning
So I had this flight from Lisbon to cancun dat was cancelled and cause mi losing mi other flights dat I had for that day , and then when I was ready to fly next day they told me that I can’t fly cuz I don’t have return flight with the same company, and it has to be one the same ticket number not only I spent another day at the airport but I had no other choice then to pay for another flight as a return flight on the same ticket , this is madness, I lost alot of money bcz of them plus I had to pay for that return flight juts so i can be allowed to fly .
They are no requirements sayin that u are not allowed to board the fly if u don’t have a return flight on the same ticket with the same company, I had a return flight but it was with different company, i think it was juts a matter of company arrogance by treating me like dat. Not only I lost 2 other flights that were booked with another airline, as a matter of connection with mi Lisbon -cancun flight.
And the thing is that I booked the flights straight with the company itself not through travel agency , what I shame , was mi first time flying with them cuz I wanted to see Lisbon , but I will Neva use them again , now I made a complain with them and waiting for their response I also asked for a refund, I will see how this goes if we won’t find common understanding I will take the matter further on opening a case against them through Abta.
If u see this Tap air , u should remember, when deal with people, is human understanding another human not the way u did it , shame …

The flight was ok - staff on plane were friendly and helpful. The communications before hand were confusing, too many emails all very unclear. My friends baggage was damaged and something was missing. When we tried to tell one of the staff on our return flights they were so rude to her. All quite stressful.
Flight was end of March 2022

The online system never added my baggage purchase to our flight (so poor system). But, I called customer care about the issue and it was quickly resolved.