Found a nice deal, glad that I got a return flight which was the cheapest I saw online , I made sure that before booking it , checked in baggage is included + carry on bag which showed on the website... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a very good deal for a long distance flight and the company seems very professional and reliable. Its unfortunate I had to make changes to my flight due to an emergency but Dave was very helpfu... See more
Company replied
Delivered what I asked for, got a good price and took care of other arrangements. Answered my mail requested and kept me informed of progress regarding my bookings. Jacob was my man at the other end... See more
Company replied
I did travel with this agency. Based on my experience, their typical strategy is bait and switch. I proceeded with the booking mainly because I did not want to go through the hassle of requesti... See more
Company replied
Company details
Written by the company
Flight Office offers lowest fares on your flight ticket. Best of the hotel, car hire, travel insurance & visa on a cheap price.
Contact info
2nd Floor, 7 Mackenzie Street, SL1 1XQ, Slough, United Kingdom
- 0203 745 4455
- info@flightoffice.co.uk
- flightoffice.co.uk
3.9
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Adam was good all process goes smoth…
Adam was good all process goes smoth really helpful and good communication ☺️
20 December 2025
Unprompted review
Reply from Flightoffice
Dear Awais,
Thank you for your kind feedback!
We are glad to hear that Adam made the process smooth with clear communication and helpful support. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Paid for Tickets Not Honoured - Waste of time
Ref FOORD36181 - After booking and paying for the flights in full I received an email from Sean asking me to call back urgently. I did not see the email and the next day I received another email saying Sean has not been able to get through on my phone and unless i get in touch within 30 mins the flights will be cancelled with no explanation given. I did receive a call from a number reported as 'Scam' by my mobile network which i later found out belonged to FlightOffice / Travelopedia. When I called Sean back several times the next day his colleague mentioned he will return my call and I even emailed Sean without a response. I spoke to another colleague who mentioned the flights have been cancelled and I would get my money back within 24-48 hours but may take up-to 10 days. I was not given a reason why the flight was cancelled - I did mention i am recording the call which may have been the reason why I was not given one
15 December 2025
Unprompted review
Reply from Flightoffice
Dear Mr Khan,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Cherry is good agent
She help me to book my flight last month last week i finish my trip she book seats for me and every thing is nice thanks flight office
31 October 2025
Unprompted review
Reply from Flightoffice
Dear Mr Hawkins,
Thank you for sharing your experience!
We are delighted to hear that your trip went well and that everything was arranged smoothly for you. We truly appreciate your kind words and your trust in Flight Office. We look forward to assisting you again with your future travel plans!
Warm Regards,
Customer Relations Team - Flight Office
Booking with flight office is good…
Booking with flight office is good decision
The agent helped me is cherry she is very quick in replying my all the questions and help me to solve all the problems thanku so much like to book again with you guys
19 December 2025
Unprompted review
Reply from Flightoffice
Dear Mohamad,
Thank you so much for your kind feedback!
We are delighted to hear that Cherry was quick to respond, answered all your questions, and helped resolve everything smoothly. We truly appreciate your trust in Flight Office and look forward to assisting you again with your future bookings. Safe travels!
Warm Regards,
Customer Relations Team - Flight Office
Good charecter,fastness and confidence
Dave
He is a good worker .he shows no attitude,he is confidence,bold and patience as well
19 December 2025
Unprompted review
Reply from Flightoffice
Dear Nigel,
Thank you so much for your kind feedback!
We are delighted to hear about your positive experience with Dave. His confidence, patience, and professional attitude are qualities we truly value in our team. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
The system is easy to use
The system is easy to use; however, I noticed that one piece of luggage was added during the booking process, but the ticket I received shows no luggage included. This means I now have to pay separately for my bags. Please ensure this information is clearly communicated in the future, as this could otherwise be considered misleading.
18 December 2025
Unprompted review
Reply from Flightoffice
Dear Naya Wright,
Thank you for sharing your feedback.
We are glad to hear you found the booking system easy to use. We are sorry for any confusion regarding baggage inclusion and understand how important clear information is when making travel arrangements.
Your comments have been noted and will be reviewed internally to help us improve clarity and communication for future bookings. If you’d like us to look into your specific booking or assist further, please feel free to contact our support team directly.
Warm Regards,
Customer Relations Team - Flight Office
It was a great experience
It was a great experience, I got support from Cherry. She did awesome to get rid of my problem.
Thank you Cherry and the team.
19 December 2025
Unprompted review
Reply from Flightoffice
Dear Mr Ahamed,
Thank you so much for your kind feedback!
We are delighted to hear that Cherry was able to resolve your issue and make your experience a great one. We’ll be sure to pass along your appreciation to her and the team. We look forward to assisting you again in the future!
Warm Regards,
Customer Relations Team - Flight Office
Be wary
Booked a flight to Vietnam via their site and searching on sky scanner , £535 taken, after 24 hrs not received PNR. Called them and they tried to sell me higher priced flights saying that's no longer available. Requested refund , still waiting. Seems a type of cash flow or sales scam. Used many other similar agents and always get a PNR instantly. Seems they are not really linked to the carriers systems and then try to buy your ticket manually.
19 December 2025
Unprompted review
Reply from Flightoffice
Dear Craig,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Great customer service
Great customer service. But there was a price difference from the quoted online price. But Mary helped me get the ticket and was extremely helpful with me securing a flight on the same flight.
19 December 2025
Unprompted review
Reply from Flightoffice
Dear Priyal,
Thank you for your kind words!
We are glad Mary was able to assist you in securing your flight and make the process smooth. We appreciate your understanding regarding the fare difference and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Unacceptable booking practices
Unacceptable booking practices
I booked flights at an agreed price, only to be told afterwards that the outbound flight had increased in cost while the inbound was already “confirmed”, leaving me unable to cancel without penalty. This effectively forces customers to accept a higher price after booking.
This was not clearly explained upfront and feels misleading. Customer service offered no fair resolution. I would not book with this company again and would urge others to be very cautious.
18 December 2025
Unprompted review
Reply from Flightoffice
Dear Max,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
⭐ 1 Star
⭐ 1 Star – Avoid at all costs
FlightOffice.co.uk is one of the worst booking experiences I have ever had. Their business model feels deliberately misleading: you buy a ticket, and after the purchase they suddenly call you asking for more money. This is completely unacceptable and feels like a bait-and-switch tactic.
If you need to cancel your booking, forget about getting a refund. Even if you provide solid and legitimate proof that you are genuinely unable to travel, they simply refuse. Their refund policy is practically designed so that customers have no real rights once payment is made.
Changing the flight date is just as bad. Instead of reasonable fees, they demand almost the full value of the original ticket again, which makes changing the booking pointless. At that stage, you might as well buy a brand-new ticket elsewhere.
Customer service is extremely poor. They are unhelpful, dismissive, and clearly uninterested in solving problems. It feels like they either don’t want to help customers or simply don’t know how to. Communication is stressful, unclear, and frustrating from start to finish.
Overall, this company operates in a way that feels scam-like, preying on customers who trust them with their money. I strongly advise anyone reading this to book directly with airlines or use a reputable travel agency instead. Save yourself the stress, wasted money, and disappointment.
18 December 2025
Unprompted review
Reply from Flightoffice
Dear Marian Achim,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Scammers
Scammers!
Booked a flight with these guys. Contacted me 14 hours later to tell me that the price had increased and asked for additional payment. I asked to be refunded if they did not honour the original booking. They tried all sorts of tricks and in the end took my money and provided no ticket.
They also operate under the following names:
ClicknFly, Travelopedia.
BEWARE AND UNDER NO CIRCUMSTANCES USE THIS COMPANY.
Updated - this company makes it seem that they will investigate when they are fully aware of what is going on.
THIS IS AN OUTRIGHT SCAM - PLEASE BEWARE.
Please read Google review for this company as they are an accurate description of what is going on. Seems they write their owns 5 star reviews here just to keep the scam going.
16 December 2025
Unprompted review
Reply from Flightoffice
Dear Paul,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
John was Amazing with his service.
John was Amazing with his service.
18 December 2025
Unprompted review
Reply from Flightoffice
Dear Ahsan,
Thank you for your kind words!
We are thrilled to hear that John provided you with amazing service. We look forward to assisting you again on your future travels!
Warm Regards,
Customer Relations Team - Flight Office
Adam was very helpful
Adam was very helpful. He clarified questions on my baggage allowance and offered alternative flights within my budget.
15 December 2025
Unprompted review
Reply from Flightoffice
Dear Salami,
Thank you for your feedback!
We are glad Adam could assist you with your baggage queries and help find flights that suited your budget. We look forward to helping you with your future travels!
Warm Regards,
Customer Relations Team - Flight Office
I dealt with mr john grey this morning…
I dealt with mr john grey this morning in regards to booking extra luggage for our flight from LHR to Islamabad via Saudi airlines to travel on 20th march 2026.
John came across both professional and with respect in sorting out our baggage issue, absolutely fantastic
Regards
17 December 2025
Unprompted review
Reply from Flightoffice
Dear Shahid,
Thank you for your kind words!
We are thrilled to hear that John was able to assist you professionally and make the process smooth. We truly appreciate your feedback and look forward to helping you with your future travel plans.
Warm Regards,
Customer Relations Team - Flight Office
Flight office over and above service
Dealt with a gentleman called Jacob. Was very professional and well mannered. Gave me useful information regarding flights to Zambia.
Very courteous and polite.
16 December 2025
Unprompted review
Reply from Flightoffice
Dear Mr Fwati,
Thank you for your kind feedback!
We are delighted to hear that Jacob was professional, courteous, and able to provide helpful information for your trip to Zambia. We will be sure to pass along your appreciation to him. Please don’t hesitate to reach out if you need any further assistance—we would be happy to help!
Warm Regards,
Customer Relations Team - Flight Office
Incorrect process to lead you in
They put prices up on websites like Google flights that are below the others then you pay for the whole thing with your card only to be called back to say sorry this price isn't available, here is the new price.
Then they want emails etc. to refund you which then takes 2 weeks.
Complete scam.
16 December 2025
Unprompted review
Reply from Flightoffice
Dear Thomas,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Very positive
Mary was super helpful with my flight reservation, top class!
16 December 2025
Unprompted review
Reply from Flightoffice
Dear Andrius,
Thank you for your kind feedback!
We are delighted to hear that Mary was super helpful with your flight reservation. We will be sure to pass on your compliments to her. We appreciate your support and look forward to assisting you again in the future!
Warm Regards,
Customer Relations Team - Flight Office
Reply from Flightoffice
Dear Shaistah,
Thank you for your kind feedback!
We are glad to hear that Dave Smith was helpful and assisted you with your booking. We appreciate you choosing Flight Office and hope to help you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Was very impressed with the way Terry…
Was very impressed with the way Terry helped me with all of the changes and how quickly he was able to explain what was going on
15 December 2025
Unprompted review
Reply from Flightoffice
Dear Paul,
Thank you for your kind feedback!
We are delighted to hear Terry was able to assist you efficiently and clearly. We’ll be sure to pass on your appreciation to him.
Warm Regards,
Customer Relations Team - Flight Office
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