FlightHub Reviews 9,971

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful, difficult to reach a real person, and experiencing disconnections or being hung up on. Customers frequently encountered issues with the booking process, including hidden charges, multiple incorrect charges, and problems with flight changes or cancellations. Refunds were often a major source of frustration, with many struggling to receive their money back or being offered restricted travel credits instead. Reviewers also reported being charged more than the advertised price and facing unexpected fees for services like seat selection or name corrections. Conversely, a few other people also felt that the customer service was superb, highlighting specific agents who were friendly, professional, and dedicated to resolving their issues. These customers appreciated the personalized attention and effective communication they received, which made their booking experience pleasant and efficient.

What people talk about most

Customer service

Customers consistently express dissatisfaction with customer service, citing issues with AI chatbots... See more

Booking process

Users describe ambiguous interactions with the booking process. Many reviewers report significant issues,... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant difficulties in obtaining... See more

Price

People report negative experiences with price, often encountering hidden charges and unexpected fees.... See more

Payment

Reviewers express significant dissatisfaction with the payment process. Many customers report issues such as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

FlightHub is a scammer platform dont book anything from them. They have hidden charges and fees that they will won't mention clearly and then when you forexample travel you will see unnecessary charge... See more

Rated 1 out of 5 stars

NEVER USE FLIGHTHUB. I had an easy transaction - book flights for 2 people to Croatia. Immediately the bank declined the purchase but FH submitted 11 charges to the airline anyway. I tried 2 more cre... See more

Rated 1 out of 5 stars

I purchased refundable flight tickets from this website. I had to cancel the flight because the destination airport got closed. The flighthub didn’t refund me. They deducted $1000 from the original p... See more

Rated 1 out of 5 stars

Booking didn't go through but they charged my credit card anyway. When I tried to contact customer support via text, chat, and phone, I couldn't talk to a real person because their AI agent insisted... See more


Company details

  1. Flights Search Site
  2. Travel Agency

Information provided by various external sources

Based in Ontario, Canada, Flighthub is one of the Canada's fastest growing online travel companies. With a dedicated team with over 20 years experience of serving Canada's travel needs offline, we decided to take our expertise to the web and develop amazing software to improve every aspect of the travel process. We are a well skilled team software engineers and travel specialists that work tirelessly to make Flighthub one of the best sites to plan, book, and manage your travel plans.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

10K reviews

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Rated 4 out of 5 stars

I usually book with Flight hub

I usually book with Flight hub because you can compare airlines easily on the same screen, sometimes you find flights listed that aren't listed on the individual airline site, and the option of price tracking often helps you get a good deal. My only reservation is it seems complicated to figure out the insurance and extras and what they actually apply to and whether they are coming from flighthub or the actual airline.

20 October 2020
Rated 5 out of 5 stars

Easy to find flights

Easy to find flights. I have a hard time booking on other websites but with flight hub I can adjust my dates and find better prices. I like how you guys advertise flexible dates with prices, so it gives me a chance to see alternate flights.
Keep updating and thanks for helping me with my flights.

16 October 2020
Rated 4 out of 5 stars

I’ve used FlightHub for a few years

I’ve used FlightHub for a few years. There are many services like it, Skyscanner, SkipLagged, Hopper being some. I find I can usually get good deals via flighthub. The one caveat is that they try to add many extra add-ons for you to purchase, but I just skip these or press no a bunch of times.
Thanks FlightHub!

15 October 2020
Rated 5 out of 5 stars

I had a great experience...

I had a great experience using FlightHub once again. I find their app easy to use and understand, it is nicely laid out and very responsive. Grateful for the help this company has provided me in my travels, you guys rock!

11 October 2020
Rated 1 out of 5 stars

Watch out for alternate date offers

I entered the date of travel, but it was unavailable so they gave me a list of flights, but on different days. I didn’t notice that the flight I selected was not on the date I selected until I had purchased the tickets. I tried to cancel within minutes of the purchase, when I realized the mistake, but it was impossible to do, and NOWHERE on the site is there a phone number to call a real person. Finally I was able to get credit toward another ticket, due to Covid cancellations, but not a refund without paying a $140 handling fee.

7 October 2020
Unprompted review

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