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Rated 1 out of 5 stars

ABYSMAL CUSTOMER SERVICE. We have booked a package to Sri Lanka with transit through Doha. ABTA advise that members might be able to offer an alternative holiday.If they can't, or if the alternative... See more

Rated 5 out of 5 stars

EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided i... See more

Rated 1 out of 5 stars

Avoid this company at all costs. Totally dishonest company. Jason ( which won’t be his real name ) took £200 for allocated seating which we didn’t get. Jason lied for 6 months about where the money... See more

Rated 4 out of 5 stars

I'd give a 5 stars, but I've tried to call customer service to ask about a tax money taken and refunded the same day, my calls _ 5 times total, never get through. I was put on hold, but there was no m... See more

Company details

  1. Travel & Vacation

Written by the company

Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...


Contact info

2.7

Poor

TrustScore 2.5 out of 5

374 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely the worst airline ticket…

Absolutely the worst airline ticket booking experience I have ever had. My flight is leaving in less than a week. I have not received a ticket and they refuse to confirm the ticket. Support is unwilling/unable to work with you to try to book the ticket. They made it sound like there is a chance I will not get a ticket for the price I paid, and the price may go up. They offer absolutely no value and only stress to the travel process.

29 May 2023
Unprompted review
Rated 1 out of 5 stars

48 hours after purchasing the tickets I…

48 hours after purchasing the tickets I still didn’t have the confirmation and now that I do not only I have confirmed my tickets but also 2 trips that are not line but under my name. I am still waiting for someone to call even though I have called 3 times..
Also trying to get price on a part of my ticket to be able to get a different flight bc of connection time, and like I said none can help bc no one’s called me back

23 May 2023
FlightGuru logo

Reply from FlightGuru

Dear Bill, we apologize it took a bit longer to get the etickets issued and send you confirmation. We understand that this was settled and that you have worked with our representatives to look into changing the flight you booked to an earlier flight, but this change came out quite expensive. Unfortunately cost to change is not dictate by us, but it's the fare difference based on how much the airline sells the tickets for, and the ticket you received is the only one available at such a rate - changing to a different flight would mean paying a high fare difference. Nevertheless we remain available for any further assistance.

Rated 5 out of 5 stars

The agent who helped me on May 13

The agent who helped me on May 13, 2023, with a flight from Miami to Vienna, with a layover in Zurich was outstanding! He called me back twice as promised to assist with the finalization of the booking. I would have missed a very important trip and the flight if it was not for his diligence and great customer service!

13 May 2023
Rated 5 out of 5 stars

Knowledgeable and helpful

The agent was knowledgeable and was able to answer my question quickly.
I was initially concerned because the email I received sounded like a phishing scam, but the agent was able to confirm it was a legitimate email and resolved the issue during the call. Much appreciated!

18 May 2023
Rated 5 out of 5 stars

Good services

Good services
I booked a flight to Philippines using Flight Guru with Robert. He provided a very easy service and was very helpful. Highly recommended

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Cheapest Flight

I searched for like a day to get a good price flight ticket! I have never heard of flight guru, easy booking and the flight was cheaper than the competitors. Thank you!

9 May 2023
Rated 1 out of 5 stars

Don't trust them

After a lot hustle and bustle with their website. They wanted to increase the price. I didn't believe the comments that they wanted to increase the price. Trust factor 0, or may be even -10

12 May 2023
Unprompted review
Rated 5 out of 5 stars

My experience with flights guru was…

My experience with flights guru was great . I bought the ticket at the last minute but when I get to the airport all I needed it was my confirmation number and the price was reasonable thanks a lot I will choose flight Guru in the future

1 May 2023
Rated 5 out of 5 stars

A very nice experience

A very nice experience, bumped into a real good deal for a flight to Europe and booked rifght away.
The whole process went quick and correct.
FlightGuru keeps you posted on every little detail. I will definitely use FlightGuru again for future flights. Thanks for being so accurate.

1 May 2023
Rated 3 out of 5 stars

I like the fact I was able to apply for…

I like the fact I was able to apply for a loan to pay for the tix. I was not so thrilled about not able to reserve my seats when it was an option. In the end I have my reservation number but now I have to worry about seats so my Mom and I can sit together.

2 May 2023

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