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flibco.com Reviews 

6,045
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,567 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the drivers are extremely polite, professional, and helpful with luggage, making every journey exceptionally comfortable and entirely stress-free. Travelers also highly appreciate the very reasonable prices, excellent connections, and the great convenience of well-signposted bus stops located close to terminal entrances. Some reviewers were not happy with the schedule reliability, noting that coaches sometimes departed ahead of planned times and left passengers behind. A few other people also felt that communication could be improved, reporting instances of rude behavior and missed flights due to timing issues.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting punctual departures, helpful... See more

Staff

Users describe positive interactions with staff, frequently noting that drivers and team members are... See more

Location

Customers consistently note ambiguous experiences with location, appreciating how bus stops are conveniently... See more

User experience

Customers had positive experiences with user experience, highlighting that tickets are very easy to use with... See more

Price

Reviewers highlight positive aspects of price, praising affordable and very reasonable rates that offer great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent service with Sameel. He guided me carefully and being very friendly with a nice smile, put me at ease, and sold me a very convenient ticket from London Stansted to Central London... See more

Rated 5 out of 5 stars

We always travel to Stansted by Cab. Having heard of Fibco recommended by Niece travelling from Rotterdam to visit us and she was very happy with the price and service. We also went on Fibco on the 3... See more

Company replied

Rated 5 out of 5 stars

It was very straight forward and convenient at Stansted - easy to embark the coach from the exit as Flibco is well signposted. The journey itself with those comfy seats made it a nice experience - Th... See more

Company replied

Rated 5 out of 5 stars

Stanstead was hell today express not running. Cross tired and totally fed up with long wait but flibco staff drafted in to cover this chaos were unfailingly polite and professional.


Company details

  1. Bus and Coach Company

About flibco.com

Written by the company

Flibco.com - Your Airport Connection

Founded in Luxembourg in 2005 and part of SLG group, flibco.com is a leading passenger transport company specializing in airport transfers from multiple cities in Europe with its shuttle bus lines and Door2Gate services. With over 15 years of experience in airport transport services and a strong network of trusted bus companies, it has become the partner of choice for airports and transport providers.

Leveraging its history and expertise, it employs an innovative Big Data approach to constantly improve data management solutions which ensures efficient, reliable, and tailored services that meet customer needs. Its solid reputation for delivering high-quality airport transport services has earned flibco.com the trust and loyalty of passengers over the years.

At flibco.com, we understand the importance of optimizing fleet performance and empowering mobility service providers to enhance all aspects of their operations. Join us on our way to create the most important platform in the airport mobility industry!


Learn more about flibco.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(6,045)

3,015 reviews in the last 12 months

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Rated 5 out of 5 stars

Did a return trip from Redbridge to…

Did a return trip from Redbridge to Stanstead. I love that you can catch any coach before or after you allocated time slot. Very affordable and the drivers are very helpful

8 October 2026
flibco.com logo

Reply from flibco.com

Hello,

Thank you so much for your lovely review! We’re delighted to hear you enjoyed your return journey between Redbridge and Stansted, and that you found our service affordable and our drivers so helpful. We’ll be sure to pass your kind words on.

We look forward to welcoming you back on board soon.

Kind regards,
The Flibco Customer Care Team

Rated 5 out of 5 stars

Very good connection to and from…

Very good connection to and from Stansted..this service takes a lot of stress out of getting to the airport and so allows more choices whenbuying cheaper flights .
The coach is comfortable and clean with very easy booking.
I love it .

3 October 2026
Unprompted review
flibco.com logo

Reply from flibco.com

Hello,

Thank you so much for your lovely review! We’re delighted to hear that our Stansted service takes the stress out of getting to the airport, and that you’ve found our coaches comfortable and clean and booking easy.

We look forward to welcoming you back on board soon.

Kind regards,
The Flibco Customer Care Team

Rated 2 out of 5 stars

Stansted airport inside office staff…

Stansted airport inside office staff was v rude

6 October 2026
flibco.com logo

Reply from flibco.com

Dear Customer,

Thank you for your feedback. We’re sorry to hear that your interaction with our staff at Stansted Airport did not meet your expectations. Courtesy towards our customers is important to us, and we have shared your comments with the relevant team.

Kind regards,
The Flibco Customer Care Team

Rated 5 out of 5 stars

Frankfurt Hahn ride

I took the ride from Frankfurt Hahn airport to Frankfurt city center and back, the bus was always on time and in frankurt it was in the same station as flixbus so i found it easy

6 October 2026
Rated 1 out of 5 stars

Always be late

6 October 2026
flibco.com logo

Reply from flibco.com

Dear Customer,

Thank you for your feedback, and we sincerely apologise for any delays you may have experienced during your journeys with us.

Punctuality is important to us, and your comments have been passed on to our management so they can be taken into account as we work to improve our service.

We hope to have the opportunity to offer you a better experience on your next trip with Flibco.

Kind regards,
The Flibco Team

Rated 1 out of 5 stars

Poor service

Poor service. We missed our flight due to late arrival at charleroi airport. The bus has to arrive at 9:15 instead of 9:15 the bus arrived at 10:00 AM. So flight missed. Poor service

7 October 2026
flibco.com logo

Reply from flibco.com

Dear Customer,

Thank you for your feedback, and we’re sorry to hear about your experience on your journey to Charleroi Airport. We understand how stressful a delayed arrival can be, especially when a flight is involved.

We’d like to look into this specific journey with our operations team. Please contact us by email at info@flibco.com, mentioning that you are writing following your Trustpilot review and quoting your booking reference and travel date, so we can review the circumstances and get back to you directly.

Kind regards,
The Flibco Customer Care Team

Rated 5 out of 5 stars

Lovely service



Lovely service
Professional and priced fairly !
Forget any three or four star reviews and give ‘Flibco’ what they deserve…,*****
I like to be safe and get where I’m going on time.
Jilford

5 October 2026
Unprompted review
Rated 4 out of 5 stars

It is what it is

It is what it is, a full bus from A to B. What to say? Everybody does what hey do and can, but it will never be a nice experience. A train is nicer, a car to, I suppose. Just keep up the quality (clean bus, on time, good drivers).

2 October 2026
Rated 5 out of 5 stars

That was a great service

That was a great service. The journey was on time, the seating was comfortable, and the customer service was brilliant. I was very happy with the overall experience.

6 October 2026
Rated 3 out of 5 stars

Modern buses but selfishness spoiled journeys

Modern buses, frequency and polite helpful staff, the halt at Redbridge Station. What seriously annoyed me was about a quarter of passengers had their backpacks on empty seat beside them blocking it. Many of those backpacks could be easily fitted in the luggage rack above their heads. Utter selfishness and Flibco should have notices banning the practice.

5 October 2026

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