FlexiTog Reviews 718

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness, especially in cold environments. The delivery service is frequently highlighted as fast, efficient, and reliable, with many appreciating the quick arrival of their orders. People also found the website easy to use for ordering and commend the professional and helpful customer service. However, some people were dissatisfied with certain aspects of their orders, experiencing issues such as incorrect sizes, delayed deliveries, or products that did not meet expectations for specific working conditions. A few customers also mentioned problems with product defects, like a faulty zipper, or found some items to be clunky and heavy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the clothing for being... See more

Quality

Users describe positive interactions with quality, often praising the exceptional warmth, durability, and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the quick and efficient... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gloves is fine, a little more padding within would go a long way, cause when you use it for a period of 8hrs, in a chill area, by the 5th hr, you will start feeling frost bite, it becomes so bad t... See more

Company replied

Rated 5 out of 5 stars

My first purchase and was pleasantly pleased how well all clothing fitted. Needed some advice on safety boots sizing and suitability and this was promptly answered by the sales assistant. All in all g... See more

Company replied

Rated 5 out of 5 stars

This is a top class company. They are efficient and responsive and nothing is too much effort for their customers. We have only ever had excellent customer service from them.

Company replied

Rated 5 out of 5 stars

Fast efficient professional service, the quality of the goods are fantastic. They were packaged well. Time will tell if they keep me warm when working in the freezer.

Company replied


Company details

  1. Protective Clothing Supplier
  2. Winterwear Store

Written by the company

Passionate about keeping people warm & comfortable


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Ordered jacket 22th August and pay next…

Ordered jacket 22th August and pay next day delivery and today is 28th august and I still waiting on delivery.
I am reel not happy
Thank you

22 August 2025
FlexiTog logo

Reply from FlexiTog

Good afternoon Adrianna sorry about this delay. Unfortunately the delivery address didn't mention a company name so FedEx were unable to deliver. This has now been corrected and should be delivered tomorrow.

Rated 3 out of 5 stars

Boots are too big

Boots are too big
I have ordered my exact size but it is somehow came very big for actual size, also the way walking is very difficult as they are very heavy. I should return and get the size down.

20 August 2025
Rated 5 out of 5 stars

Good quality

Easy to use website, orders delivered really quickly. Great quality products that last the test of time.

30 July 2025
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Reply from FlexiTog

Thank you Diana for taking the time to leave us a great review, we are really glad to hear this positive feedback!

Rated 5 out of 5 stars

This is a top class company

This is a top class company. They are efficient and responsive and nothing is too much effort for their customers. We have only ever had excellent customer service from them.

14 August 2025
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Reply from FlexiTog

Thank you Paula, this is some great feedback - we really appreciate it!

Rated 5 out of 5 stars

Very top

Very top , thanks top

12 August 2025
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Reply from FlexiTog

Thank you, we appreciate your 5 star review!

Rated 5 out of 5 stars

Excellent service

Excellent service, professional representatives, always very helpful and supportive.

Thank you very much, Flexitog.

30 July 2025
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Reply from FlexiTog

Thank you Rose, We really appreciate your positive review

Rated 5 out of 5 stars

Pure recomendation

Your products are best in cold storage branch. Your sales representative Charlie Briston are very knowledgeable and helpfull.

15 July 2025
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Reply from FlexiTog

Thank you very much for your positive feedback Tomasz, We really appreciate you taking the time to leave us a review!

Rated 1 out of 5 stars
FlexiTog logo

Reply from FlexiTog

Good morning Alexander
Sorry about the delay in delivery. The order was placed on www.flexitog.eu, not .com, so the goods are being sent from our NL distribution centre. Unfortunately, this does cause a delay in delivery. It should be with you shortly on UPS

Rated 4 out of 5 stars

The gloves is fine

The gloves is fine, a little more padding within would go a long way, cause when you use it for a period of 8hrs, in a chill area, by the 5th hr, you will start feeling frost bite, it becomes so bad the longer you're in the chill. Otherwise it's durable and firm.

3 July 2025
FlexiTog logo

Reply from FlexiTog

Thank you Ola for you honest feedback - we appreciate it!

Rated 5 out of 5 stars

The item I ordered broke but the…

The item I ordered broke but the customer service was excellent swift in replacing it.

12 June 2025
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Reply from FlexiTog

Thank you Andre for leaving a positive review! We are sorry about the gloves breaking and hope the second pair serve you well.

Rated 4 out of 5 stars

the service itself was great

the service itself was great, unfortunately the gloves are not good fit because the fingers feel too tight in the base and the palm part of the glove too lose . I will be returning

26 June 2025

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