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Flexi-Orb Reviews 

10
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TrustScore 4.5 out of 5

4.4

Environmental Renewable Natural Resources
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Company details

  1. Environmental Renewable Natural Resources
  2. Association or Organization
  3. Certification Agency

Written by the company

The Flexible Energy Oversight Registration Body (Flexi-Orb) is an installation standards scheme for renewable technologies. It is the first scheme of its kind to be recognised by UKAS to ISO/IEC 17067:2013 and aims to drive up installation standards within the green industry for the benefit of domestic consumers.

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4.4

Excellent

TrustScore 4.5 out of 5

10 reviews

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4.4

All reviews

(10)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Once again flexi-orb have done us proud. Updating a certificate over night without any problems. Why can't more firms be like this.

20 May 2026
Unprompted review
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Reply from Flexi-Orb

Hi Nicolas,

Thank you so much for your wonderful review! We’re really pleased we could get your certificate updated quickly and without any hassle. Providing a smooth, reliable service is exactly what we aim for, so it’s great to hear we’ve hit the mark again.

We truly appreciate you taking the time to share your experience — it means a lot to the team.

Warm regards,
Team Flexi‑Orb

Rated 5 out of 5 stars

Janine Tinsley was outstanding

Janine Tinsley was outstanding, resolving the issue with octopus and keeping us informed all the way through. Very professional delivering an excellent level of service

23 April 2026
Unprompted review
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Reply from Flexi-Orb

Hi Amanda,

Thank you so much for your lovely feedback. We’re really pleased to hear the issue with Octopus was resolved smoothly and that you felt well‑supported throughout. Delivering a professional, clear service is exactly what we aim for, and your comments mean a lot to the team.

Thank you again for taking the time to share your experience — it’s genuinely appreciated.

Warm regards,
Team Flexi-Orb

Rated 5 out of 5 stars

Great assistance from Flexi Orb

I contacted Flexi Orb as there were issues over my solar panel installer not responding to my complaints. Jo Johnson has been so helpful in ensuring the installer started a dialogue with me. They were effective and very efficient. Exceeded my expectations.

11 December 2025
Unprompted review
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Reply from Flexi-Orb

Hi Clive,

Thank you so much for your kind words. We're really pleased Jo was able to support you and help get the conversation moving with your installer. We know how frustrating it can be when you're not getting the responses you need, and we're here to make sure you're not left in the dark. Your feedback means a lot to us - and to Jo! If you ever need further assistance, we're just a call or an email away.

Warm regards,
Team Flexi-Orb

Rated 5 out of 5 stars

Excellent customer service

I enquired about a missing certificate and received a full explanation (above and beyond expectation) of how to obtain it from Matthew Hopkins

19 February 2025
Unprompted review
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Reply from Flexi-Orb

Good morning Juri,

Thank you for taking the time to leave your feedback, we appreciate your comments and are very pleased that Matthew was able to resolve your query.

Please do not hesitate to contact us in the future should you need any further assistance.

Warm regards,
Team Flexi-Orb

Rated 5 out of 5 stars

New Build Non Certified Solar PV Installation

They were very helpful in all matters regarding solar PV installations. I had purchased a new build house with solar PV & there was no MCS or Flexi-Orb certification. Flexi-Orb assisted me in confirming or redirecting my investigations into this matter, with pertinent vocational experience. Although solar PV installations cannot be retrospectively certified, I did find out what documentation should have been provided. It seems incredulous that new build developers are allowed to behave like this, it should be a legal requirement for MCS or Flexi-Orb installation. Please don't expect a warranty provider, for example NHBC to provide any support in the absence of solar PV accreditation, they don't! My experience of both schemes, MCS & Flexi-Orb, is that Flexi-Orb is more thorough & worth consideration. I wouldn't be surprised, as per my experience with Flexi-Orb, if they use my scenario as input into their discussions with regulators & accreditation organisations, to safeguard that all solar PV installations have to be Flexi-Orb or MCS accredited.

12 December 2024
Unprompted review
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Reply from Flexi-Orb

Hi UK Mikey,

Thank you very much for taking the time to write this review, and for your great suggestions and input.

Whilst we agree with you that solar installations would better protect the consumer if there was mandatory regulation, it doesn’t currently appear to be on the agenda. We’ll continue to work on behalf of consumers to ensure confidence in the solar market, and we’re glad we were able to support you on this occasion.

If we can be of any help in the future, please don’t hesitate to contact us.

Warm regards,
Team Flexi-Orb

Rated 5 out of 5 stars

Wood Pickering Renewables 5+ stars

After being recommended to contact Wood Pickering Renewables for my solar system I am so glad I did. Right from the start I have been more than impressed. They have overcome many obstacles such as troublesome neighbours, planning permission and a structural survey for my garage roof. The workmanship is amazing too all the cables are clearly labelled and very neatly arranged. Following the installation they came back to check everything was working and gave me a handover pack with all the documentation in including the Flexi-Orb certificate. Thank you for making my life easy!

13 May 2024
Unprompted review
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Reply from Flexi-Orb

Dear Thomas,

Thank you so much for your valued review of one of our Flexi-Orb Beta Members. We are so pleased your experience with Wood Pickering was smooth and we hope you continue to enjoy the benefits of your new system.

Warm regards,
Team Flexi-Orb

Rated 5 out of 5 stars

Well done Flexi-orb!!!

Janine sorted out my DNO certificate with no fuss or hassle.
She kept me informed at all times which is refreshing in todays world.
Well done....A great experience especially after my solar provider was so unhelpful and dreadful to deal with.

29 September 2023
Unprompted review
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Reply from Flexi-Orb

Hi Andrew,

Thank you for taking the time to leave us a review. We want to express our heartfelt appreciation for your kind words and valuable feedback. We're thrilled we were able to help you resolve your DNO issue.

Please don't hesitate to get back in touch if we can be of further assistance in the future.

Warm regards,
Team Flexi-Orb

Rated 5 out of 5 stars

Obtaining certificate for SEG application

I was struggling to provide certification for a SEG application. Janine was outstanding in Al the necessary communication with Western Power and in obtaining approval for a certificate to be granted. Nothing was too much trouble.

1 September 2022
Unprompted review
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Reply from Flexi-Orb

Hi Gareth,

Thank you for taking the time to post a review. We are delighted we were able to assist you in obtaining the approval you required from Western Power. Should you ever need us in the future, please don't hesitate to get in touch.

Warm regards,
Team Flexi-Orb

Rated 5 out of 5 stars

First rate service.

After the worrying discovery that my solar suppliers were effectively not in business any more, I was delighted by the prompt, efficient and helpful advice given by Janine at Flexi-Orb. She consistently went "the extra mile" to bring my concerns and needs to a successful conclusion. An exemplary model of customer service, thank you.

12 January 2022
Unprompted review
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Reply from Flexi-Orb

Hi Anthony,

Thank you for taking the time to leave us your valued feedback, and for your kind words, it is very much appreciated. We are so happy Janine was able to help resolve your issue and delighted that you are pleased with the service you received. Your comments will certainly be passed on. Please feel free to get in touch again should you encounter any further problems in the future.

Warm regards,
Team Flexi-Orb

Rated 5 out of 5 stars

Brilliant service from Flex-Orb!

I contacted Flexi-Orb to try to sort out a problem with certification for a solar panel installation. After some months of trying to deal with the installer and receiving no replies, Janine from Flexi-Orb stepped in and within a very short period of time the problem was solved. Not only did she get the installation company to provide the correct documents but also liaised with the Energy Company from whom I was trying to get Smart Export Guarantee payment. I was very impressed by her knowledge and professional manner throughout. Well done Janine and Flexi-Orb!

31 August 2021
Unprompted review
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Reply from Flexi-Orb

Hi John,

Thank you for your review - we really appreciate you taking the time to post your comments as it could help other consumers with similar issues.

We pride ourselves on our knowledge and the support service we offer to both our members and their customers, so we are delighted that you are happy with the service you received from Janine and the Flexi-Orb Team.

If we can be of any help in the future, please don’t hesitate to contact us.

Warm regards,
Team Flexi-Orb

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