Flexiti Reviews 19

Flexiti is the worst. I was with them for a short period of time and it has been terrible. First neither I nor their reps could update my address. Second, payment balance was erroneous and it took forever to resolve. Lastly and MOST importantly, I requested that my account be closed about 6 months ago, zero balance, etc, customer service assured me trice that it has been closed, but I keep getting emails about my account from flexiti, so it's still open. Everytime I contact them they say they will close it, so now I have an email chain of lies because it still isn't closed!!

[UPDATED]
Following my initial review, Flexiti reached out to better understand the issue. After reviewing the details, we discovered that the mix-up likely occurred when Wayfair reprocessed my order for a price adjustment — at that point, the financing option was mistakenly changed from the 24-month no-interest plan to a “3% store credit” plan.

Flexiti eventually offered a $200 goodwill credit, which I’ve now received, and I appreciate that gesture. Their customer service and final resolution effort were solid, though the overall process could have been clearer and more coordinated between Flexiti and Wayfair.

[ORIGINAL REVIEW BELOW]
Earlier this year I bought a hot tub on Wayfair and chose the advertised option to pay in 24 installments with no interest. To use it, I had to open their branded credit card account with Flexiti.

That’s where the problems started. I was told that if I paid every statement on time, no interest would be added. After paying over $1,000, I noticed my balance had barely gone down (only about $400). When I called, Flexiti said that’s “what they received from Wayfair,” while Wayfair kept sending me back to Flexiti. Neither took responsibility.

In the end, the “0% interest installment plan” I signed up for never actually existed. I had to pay off the entire balance just to get rid of this predatory setup.

I only applied for this card because of the financing option, and it turned out to be a scam. Save yourself the stress — avoid Flexiti financing at all costs.

Terrible customer service that doesn’t help with any single issue. I applied for an account on Monday, and since then I have been using issues with my application. After submitting my id no confirmation message was sent to me, I reached out to Flexiti around 7 times within 2 days and nobody is able to help. When asked about the problem I was informed to keep trying, when I asked if my IDs were sent at least, nobody knows about this info, and when I asked to send the link again, they can’t do it. I’m wondering, what’s the point of having a customer service that cannot help with a simple problem, Flexiti? Terrible experience.

The worst creditor I have been with
, the charged over 340$ for interest and insurance that don't stop the interest while saying it's interest free plan!! .
Never trust them , get a credit from any way but them they will try to scam u by every way .
A year later, I`m still paying for the full amount, interest bringing it back up every time I make a payment.

I bought a diamond ring for my spouse. The salesman convinced me that with Flexiti, I could seperate the payments over time instead of buying it all in one shot. Complete lie.

A year later, I`m still paying for the full amount, interest bringing it back up every time I make a payment.

It`s a completely fraudulent company. I recommend to avoid it like the plague.

The customer service reps will hang up on you if they feel they cannot help you or do not care to. I have asked multiple times to be put on their do not contact list as I’ve never heard of this company u til they started blowing up my phone. But hanging up and laughing is apparently far more of an appropriate response 🤷🏻‍♀️

I would give them a negative 10000 if I could. Stop invading my life with your spam text mesages

When there is no paper statement, is always something not right!

Do not trust them at all!

They claim they don't call individuals.....4 times a day they call me. Sleezey, slimey is the only words that come to mind.

For years, Curtis has handled my real estate lending needs. He has always been professional and provided quality service. I could not be happier with our business experience. I look forward to working with him again!

Curtis was very responsive and attentive and closed our transaction in a timely manner. His transparency and professionalism was appreciated and we would definitely use them again. Ken Gerdau

Curtis at Flex Financial was a true professional. Their attention to detail and the timely communication made this process seamless. Unlike most companies you spoke to your agent and they offered up a great solution for or companies needs. We will be working with them going forward.

Flex Financial was a trusted source for our unique financing
need. Curtis was great to work with and the team was very responsive and knowledgeable. We will definitely use them again.

Financial expertise for everyone. Staff is so knowledgeable in so many different aspects of business and relationship and how to make them grow together for a successful future.

As an investor in apartments and single family homes I need access to cash quickly to take advantage of a potential real estate opportunity. Curtis has helped me on traditional mortgage loans for many years and I'm excited to partner with Flex Financial on my investment opportunities.

I invest in single family homes (both long term hold and quick sale). Being able to have certainty in access to capital and a quick close helps to make me a stronger buyer. Thanks Flex Financial for being part of my solution.