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Usually order from flawless vapes unless they dont have something i want to try or can find it cheaper. However they have the price check option and can lower their prices which is great. Disposables... See more
Yet again another flawless (no pun intended) transaction, ordered yesterday delivered today and I even chose fastest delivery (free). Ever order I've ordered has pretty much came next day depending on... See more
Flawless vape provides a wide variety of options and fast delivery. Good prices and lots of specials. Have placed 3 orders with Flawless Vape Shop UK and have received a 100ml Short Fill bottle of vap... See more
Company details
Written by the company
Flawless Vape Shop is the UK's premier distributor of vaping hardware, accessories, starter kits, tanks, and E-liquids. With outstanding customer service and a vast array of quality products, we stock over 800 unique flavours from top global brands. All our products are TPD compliant, ensuring strict safety and quality. We get the latest products directly from manufacturers, allowing us to offer items before they reach local stores. As the largest vaping product distributors in the UK, we provide the newest products and flavours first. At Flawless Vape Shop, we update our online store daily with new stock, putting our customers first. For any queries, our expert team is here to help.
Contact info
7 Sheene Road, LE4 1BF, Leicester, United Kingdom
- 01162344820
- support@flawlessvapedistro.co.uk
- flawlessvapeshop.co.uk
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Service is always excellent
24 November 2023
Grate service nice and quick delivery…
Grate service nice and quick delivery and fair prices on products spot on from me👍
24 November 2023
Great service!
Great service! Arrived nice & quick! Highly recommended for such a variety of e liquid 👌
1 December 2023
Great mod
Great mod and the tank pretty good to which gives you a nice hit plenty of flavour
15 November 2023
Was not expecting cold ice cold food
Korma was hot but rice and everything else was ice cold. I E. Rice. Chapati s samosas and onion barges
5 November 2023
Reply from Flawless Vape Shop UK
Hi there Colin,
Thank you for taking the time to leave a review....
Unfortunately, you may have left this review for the wrong company! We are a vape shop and distributor, and we do not sell rice, chapatis samosas or onion bhajis!
It appears as though you intended to leave a review for a restaurant.
I hope all is well, and that your issue gets resolved with the correct company.
Regards,
Flawless Customer Support
Incredible customer service
I have been a customer for years and for the first time I had an issue with a couple of orders. It was the fault of the manufacturer and not flawless vapes. However, flawless handled the issue so efficiently and refunded me. The customer service is exceptional. In an age where everything is automated, it was so refreshing to communicate with customer service (specifically Joel) who responded so efficiently and added a personal touch to his responses. Joel is certainly a credit to the company. I wouldn't go anywhere else. I highly recommend flawless vapes.
5 December 2023
Unprompted review
Always lots of variety of stock
Always lots of variety of stock, bargains and speedy delivery.
20 November 2023
majority non-nicotine in mystery box!!!!!
To be honest..nothing wrong with the delivery, communications or anything from flawless vape used them numerous amounts of times before and never a problem the 1 star is in the relation to the mystery vape box...fantastic deal before but to order the last 2 times and have 7 out of 10 to be nicotine free basically youre paying for 3 vapes as the rest go in the bin. i Know its a mystery box but never before has it been a majority no nicotine or at least I cant remember before it ever having no nicotine in it. As some one trying not to smoke and but still calm the nicotine crvings its preety useless. The rest is great but they just feel like a waste of money.
13 November 2023
Reply from Flawless Vape Shop UK
Hi there!
Thank you for taking the time to share your feedback with us. We sincerely appreciate your continued trust in Flawless Vape and are grateful for your loyalty.
We understand your concerns regarding the recent Mystery Vape Box purchases, and we genuinely apologise for any disappointment caused. Our aim is to provide a delightful experience with each order, and it's disheartening to hear that the recent boxes did not meet your expectations, particularly in terms of nicotine content.
We acknowledge the importance of having a satisfying assortment in the Mystery Vape Box, especially for those managing nicotine cravings. We take your feedback seriously and will be conducting a thorough review of our Mystery Box selection to ensure a more consistent and enjoyable experience for our customers.
Your satisfaction is our top priority, and we appreciate your understanding as we work towards enhancing our offerings. If there's anything specific you would like us to address or if you have further feedback, please feel free to reach out to our customer support team at 'support@flawlessvapedistro.co.uk'.
We value your input and look forward to serving you better in the future.
Thank you once again for being a valued member of the Flawless Vape community.
Best regards,
Flawless Customer Support
Reliable service & quick delivery
20 November 2023
Quick Delivery and well packaged
Quick Delivery and well packaged. Brill service and next day delivery.
20 November 2023
I brought 4 mystery boxes for a good…
I brought 4 mystery boxes for a good price but out of 40 vapes I only got 12 with nicotine in, when I started buying these boxes I would get nicotine ones all the time but nowadays they are no nicotine ones. I definitely won't be buying them again.
18 November 2023
Reply from Flawless Vape Shop UK
Hi Stacy,
Thank you for taking the time to leave us with some feedback. Here at Flawless we always welcome all feedback, as we seek to improve and develop our service.
We would like to apologise for the inconvenience you've experienced with your recent purchase of mystery boxes. We understand how frustrating it must be to receive a lower number of vapes with nicotine, especially considering your previous positive experiences.
Our aim is always to provide a satisfying and consistent experience for our customers, and it's disheartening to hear that we fell short of your expectations this time. We appreciate your feedback as it helps us identify areas for improvement.
If you would like to return your order to us, please contact our support staff at 'support@flawlessvapedistro' and one of our support team staff will gladly assist you.
Once again, We apologise for any inconvenience caused, and we appreciate your understanding and patience as we work to address this issue.
Best regards,
Flawless Customer Support
👍 👍 👍 👍 👍 👍 company with really good prices…
Great company with really good prices and a massive range of products
17 November 2023
Mystery boxes should come with option…
Mystery boxes should come with option of nicotine or zero nicotine rather than sending 8 out of 10 zero nicotine to someone who requires nicotine. Seriously gone down hill this firm over the last 18 months. Good way to get rid of excess stock though.
1 December 2023
Unprompted review
Reply from Flawless Vape Shop UK
Hi Nicky,
Thank you for taking the time to leave us feedback! Here at Flawless we are always open to all types of feedback, as we seek to improve and develop our service.
We are saddened to hear of your dissatisfaction with your order, and in particularly the mystery box.
Given the nature of the 'mystery' boxes, it is unfortunate, but you can receive items that you may not have chosen. That is a part of the beauty of the bundle we offer.
Of course, if you are unhappy with what you have received, you can return the items to us. If this is something you would like to do, please contact our support team at 'support@flawlessvapedistro.co.uk' and they will guide you through the returns procedure.
We would like to extend our apologies again.
Kind regards,
Flawless Customer Support
Updated - they've come back to me and sorted the mistake out. So I've upgraded to 4stars.
They got back to me after a little while apologizing and saying my order is being processed and will be sent.
So still unsure what happened and why the order when placed did not seem to go through on their end? As i said the bank confirmed money was taken when order was placed.
They also mentioned entering an email. Which I'm sure I did, as if you don't enter details correctly, it usually sends you back to what you missed and highlights it too. Plus i double checked the shipping information and all WAS correct??
So again don't know what happened.
But they appear to have sorted it.
And that's all that counts. Rectifying an error & making it right. And they even offered a apology!
Thanks FlawlessVape.
Faith restored.
-----------------------------------------------
Not had much luck recently with this company. The previous order I made they sent incorrectly. Even though I contacted them before ordering to confirm!?
Now I've tried to place another order recently. They taken the money according to my bank. Yet the company appears to not have my order, even though I had ZERO issue placing the order on their website???
They have not sent any order confirmation near 30hrs after the order was placed, AND I've received NO shipping email either. PLUS I've contacted them 5 times. But no response. And STILL no order.
30 November 2023
Reply from Flawless Vape Shop UK
Hi there Mr Smith,
Firstly, thank you ever so much for taking the time to leave us with some feedback. Here at Flawless, we welcome all feedback as we seek to improve and develop our service.
Thank you also for contacting us by phone yesterday. It was during this phone call however, in which you were made aware that your order had gone through.
We then discovered that you did not receive an order confirmation, due to no email address being entered at checkout.
We apologise for allowing this to happen via our service.
The order confirmation should now have been sent to you, and your order should be delivered today.
You have certainly contacted us, but we have been in regular contact with regards to responding to you. We apologies for leaving you feeling like we did not provide enough support.
With regards to sending the wrong items, we believe this issue had already been addressed, but nevertheless, we would like to extend our sincerest apologies again for this matter.
Kind regards,
Flawless Customer Support
11 out of 10
Better price than I usually pay fast delivery and a free gift brilliant 11 out of 10 from me
9 November 2023
Customer service excellent
I had reason to return a vape due to it leaking, and even though I had gone past the standard warranty they immediately agreed to accept the return. The response to my email was immediate and the constant communication throughout the process was faultless. They even arranged for the item to be collected from my home. The customer service is second to none and very rarely to such a high standard these days. J who was dealing with my query is a credit to the company and a pleasure to deal with. I would definitely recommend flawless. And just to add I have ordered from them several times and the order is always accurate and arrives very quickly
30 November 2023
Unprompted review
After using your business for months…
After using your business for months all of a sudden can’t pay by debit card,gone to a cheaper merchant.
9 November 2023
Reply from Flawless Vape Shop UK
HI Chloe,
Thank you for taking the time to leave us your feedback.
Here at Flawless, we are always open to feedback, positive or negative, as we are constantly seeking to improve and develop our service.
Unfortunately, it appears that there may be a technical glitch along the line somewhere.
We 100% accept Debit Card payments, from VISA and MasterCard.
If it is not too late for us to win you back, please contact our support team at 'support@flawlessvapedistro.co.uk'.
We would like to extend our apologies for the trouble you have experienced whilst trying to purchase from us using your debit card.
We would also like to encourage you to use our 'price match' feature on our website! If you find a seller who offers a lower price, but you have been such a loyal and valued customer with us, you can inform us, and we can match their price!
Thank you again for taking the time to leave us some feedback.
Kind regards,
Flawless Customer Support
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