i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more
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Review summary
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This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving... See more
I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were inc... See more
The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on... See more
Company details
Written by the company
FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!
Contact info
1123 Broadway, 7th Fl, 10010, New York, United States
- (212) 988-9292
- leadsmanagement@flatrate.com
- flatrate.com
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Professional booking process, disappointing execution
I was initially very impressed with FlatRate’s professionalism. The quoting process was seamless and transparent — each time I updated my inventory, the price adjusted automatically through their app. Everything about the planning phase felt organized, high-end, and trustworthy.
Unfortunately, the day of the move told a different story. A plain, unbranded truck arrived with three young movers who appeared to be working this gig on the side. They were unaware that the destination was a fifth-floor walk-up — something I had clearly communicated from the start. They struggled, understandably, with the stairs and the heavy lifting.
What really concerned me was learning that FlatRate had outsourced the move entirely. The movers mentioned being paid just $80 each ($240), while I had been charged $750. Whether or not that figure was exaggerated, it was clear they were not FlatRate employees. Nowhere in the process had it been disclosed that the job would be subcontracted — had I known, I could’ve gone with a "man with a van" service directly and likely paid significantly less.
This lack of transparency felt misleading, if not outright deceptive. FlatRate presents itself as a premium, full-service mover — but on moving day, it delivered something very different.
5 June 2025
Unprompted review
Reply from FlatRate Moving
Thank you for taking the time to share such detailed feedback. We’re glad to hear that you found our booking and quoting process professional, seamless, and transparent, as that’s the level of organization and reliability we strive for at every stage.
That said, we are very concerned by your comments about the execution of your move. At FlatRate Moving, we hold ourselves to the highest standards of professionalism, accountability, and full-service moving support. The issues you described regarding the truck, the movers’ preparation, and the lack of clarity about staffing do not reflect the service quality or transparency that we promise our customers.
We take your concerns extremely seriously and have escalated them to our operations leadership for immediate review. For privacy reasons, we can’t discuss account details publicly, but we’d like the opportunity to investigate this fully and address your concerns directly. Please reach out to us at [insert customer care email/phone] so we can look into the details and work toward a resolution.
Your feedback helps us ensure that our customers always receive the premium, professional moving service FlatRate is known for, and we’re committed to improving based on your experience.
WORST MOVE OF MY LIFE
WORST MOVE OF MY LIFE! The movers asked for a bribe, they broke so many things, and dumped our stuff everywhere. They also have horrible customer service, avoid at all costs.
9 March 2025
Unprompted review
Reply from FlatRate Moving
We are very sorry to hear about your experience. The issues you described regarding requests for extra payment, damages, and poor customer service are deeply concerning and not reflective of the professional, reliable moving services we strive to provide at FlatRate Moving.
We take allegations like this extremely seriously and would like to fully investigate what happened so we can address your concerns. Please reach out to our customer service team at customerservice@flatrate.com
or call (866) 766-9858 so we can review the details of your move directly.
While many customers know us for delivering safe, organized, and stress-free relocations, your feedback shows that we must do better, and we are committed to learning from this situation.
Very professional and prompt.
26 April 2025
Unprompted review
Reply from FlatRate Moving
Thank you for your review! We’re glad to hear our team was professional and prompt. At FlatRate Moving, we pride ourselves on delivering efficient, reliable, and stress-free moving services every time. We appreciate your trust and look forward to helping again!
A special shout out to Yusuf and Dees.
Our two movers Yusuf and Dees were absolutely fantastic. Very nice and helpful guys who arrived when they said they would. This was an international move from the south coast of England, to NY then onto Indiana into a storage unit. Nothing broken and everything intact.
12 May 2024
Unprompted review
Reply from FlatRate Moving
Thank you, Rita, for your kind words and for choosing FlatRate Moving for your international relocation from the UK to Indiana! We’re thrilled Yusuf and Dees made the experience smooth, professional, and damage-free.
Flat Rate Moving is great - definitely recommend
Flat Rate Moving are terrific. This was second move for me with Flat Rate Moving after my first previous positive experience with FRM. The team from sales, to dispatch, to the moving crew were all highly professional, courteous, punctual and responsive at all times. Kudos to Devante R and his moving crew and to Carlos in dispatch. Highly recommend. Would definitely use FRM again.
4 April 2025
Unprompted review
Reply from FlatRate Moving
Thank you, Darryl, for your continued trust in FlatRate Moving! We're glad Devante R., Carlos, and the entire team delivered another smooth, professional experience. We appreciate your recommendation and look forward to helping with your next move!
Best possible moving experience
Best possible moving experience, hands down! Packed and moved 56 years worth of crap. Effective and organized and I am completely satisfied.
28 March 2025
Unprompted review
Reply from FlatRate Moving
Thank you, Karen, for sharing your experience! We're thrilled FlatRate Moving could deliver the best possible moving experience—especially for such a major transition. From expert packing to organized execution, our team takes pride in making even the biggest moves smooth and stress-free. We're grateful you chose us for your relocation and are here whenever you need reliable, professional moving services!
A BIG Thank you!
Thank you so much for a smooth move! The team was on time, friendly and super helpful!
31 March 2025
Unprompted review
Reply from FlatRate Moving
Thank you, Anne, for the kind words! We're so glad your move was smooth and stress-free. At FlatRate Moving, we pride ourselves on punctual, friendly, and professional service from start to finish. We appreciate you choosing us for your relocation!
Amazing
Amazing, diligent, and professional!! This is my third time using FlatRate and they did not disappoint.
29 March 2025
Unprompted review
Reply from FlatRate Moving
Thank you so much for your amazing review and for choosing FlatRate Moving for the third time! We’re thrilled to hear that our team delivered a diligent, professional, and seamless moving experience once again. At FlatRate Moving, we pride ourselves on providing top-rated local and long-distance moving services with consistency and care. Your continued trust means the world to us, and it’s loyal customers like you that make us one of the best moving companies in the industry. We look forward to helping with your next move—whether it's across the city or across the country!
Second time using Flatrate— they’re…
Second time using Flatrate— they’re just AMAZING!! Move out & in happened in under 2 hours and I lived in a 4th floor walk up! They’re always so speedy & careful with my items & have the best prices compared to other moving companies. Cannot recommend them enough!!
28 March 2025
Unprompted review
Reply from FlatRate Moving
Thank you for the AMAZING review and for using FlatRate Moving for the second time! We’re so happy to hear that your move in and out happened in under 2 hours—especially from a 4th floor walk-up! Our team always strives to be speedy, careful with your items, and efficient from start to finish. We're also proud to offer some of the best prices among professional moving companies, without ever sacrificing quality. We truly appreciate your trust and your recommendation—can’t wait to help with your next move!
This was my sixth move in ten years and…
This was my sixth move in ten years and Flat Rate was unbelievably amazing. From talking to Adam and the three men who did the actual move could not have been more efficient and helpful. No one I’ve used in the past can compare. I would highly recommend them.
17 March 2025
Unprompted review
Reply from FlatRate Moving
Thank you so much for the kind words and for choosing FlatRate Moving for your sixth move in ten years! We’re honored to hear that your experience with us was “unbelievably amazing”—from your initial conversation with Adam to the efficient and helpful crew on moving day. It means a lot that you feel no other moving company compares, and we're proud to provide the consistent, professional service you can count on. We truly appreciate your high recommendation and look forward to making your next move just as seamless. FlatRate is always here when you need a trusted, top-rated moving company!
Excellent experience
Excellent experience. Was a small move, but super heavy item that had to go out of state.
Strongly recommend, Matt Ockers
13 March 2025
Unprompted review
Reply from FlatRate Moving
Thank you so much for the excellent review! We’re thrilled to hear that your small move involving a super heavy item going out of state went smoothly. At FlatRate Moving, we specialize in handling challenging and long-distance moves with care and precision—no matter the size. We're also glad you had a great experience working with Matt Ockers, one of our dedicated and knowledgeable sales reps. Your strong recommendation means the world to us, and we’re always here to help with your next move!
Always reliable
Always reliable, safe, responsive and a lot of check in and follow up prior too and during the move.
11 March 2025
Unprompted review
Reply from FlatRate Moving
Thank you for your thoughtful review! We’re proud to be known as reliable, safe, and responsive movers, and we're so glad you experienced that firsthand. At FlatRate Moving, we believe that consistent communication, check-ins, and follow-ups before and during the move are key to a stress-free relocation. Whether it’s a local or long-distance move, our team is committed to delivering dependable, top-quality moving services every time. We truly appreciate your trust and look forward to helping with your next move!
Worst moving company ever
Worst moving company ever. Avoid them if you don’t want your belongings to get lost. Or stay for a very long time in a storage unit and never get delivered. Also if you’re able to get someone on the phone they’re gonna say that it’s not their fault that is somebody’s else’s fault. Conclusion don’t hire that company they are the worst.
10 March 2025
Unprompted review
Customer Service Issues
Requested a quote on 2/27 and sent a second request a few days later. Nobody ever reached out to me on a quote. Company does not seem to be concerned with customer service.
27 February 2025
Unprompted review
Everyone at the company was extremely…
Everyone at the company was extremely helpful. They were timely and efficient. Highly Recommend.
26 February 2025
Unprompted review
Reply from FlatRate Moving
Thank you for the kind words and positive feedback! We're so glad to hear that everyone at FlatRate Moving was extremely helpful, and that your move was handled in a timely and efficient manner. Providing professional, stress-free moving services is what we strive for, and it's great to know we delivered. We truly appreciate your high recommendation and look forward to assisting you with any future local or long-distance moves!
For a second time moving with…
For a second time moving with Flaterates help we had a great experience from beginning to end.
3 March 2025
Unprompted review
Reply from FlatRate Moving
Thank you for the great review and for choosing FlatRate Moving for the second time! We’re so glad to hear you had a great experience from beginning to end. Our team is committed to delivering a seamless, stress-free moving process every time—whether it’s your first move or your fifth. We truly appreciate your continued trust in FlatRate and look forward to helping with your next local or long-distance move!
Move within Manhattan
The movers and organizers were professional and knowledgeable. They arrived on time, moved fast, and completed the process ahead of schedule. Billing updates and communications were clear and efficient.
17 February 2025
Unprompted review
Reply from FlatRate Moving
Thank you for the fantastic review! We're so glad your move within Manhattan went smoothly. Our team of professional and knowledgeable movers and organizers takes pride in arriving on time, working efficiently, and finishing ahead of schedule. At FlatRate Moving, we’re committed to providing clear communication, accurate billing, and top-tier moving services across New York City. We truly appreciate your trust and look forward to helping with your next Manhattan move—or wherever you’re headed next!
Moved from NY to Florida
Moved from NY to Florida. My experience with FlatRate was amazing from start to finish!! Sales, dispatch and movers were amazing and helpful.
7 February 2025
Unprompted review
Reply from FlatRate Moving
Thank you for the amazing review! We’re so glad to hear your move from New York to Florida was a smooth and positive experience from start to finish. At FlatRate Moving, our sales team, dispatch, and professional movers work together to ensure every long-distance move is seamless, stress-free, and handled with care. We truly appreciate your kind words and are proud to be your go-to choice for interstate moving services. Wishing you all the best in Florida, and we’re here if you ever need us again!
I was really impressed with their…
I was really impressed with their service! They were fast, efficient, and incredibly friendly. Throughout the process, they consistently checked in to make sure nothing was overlooked and that everything was placed exactly where I wanted it. I highly recommend them and will definitely use their services again!
5 February 2025
Unprompted review
Reply from FlatRate Moving
Thank you so much for the wonderful review! We’re thrilled to hear you were really impressed with our service. Our team works hard to be fast, efficient, and incredibly friendly, while also making sure every detail is covered—from consistent check-ins to placing your items exactly where you want them. At FlatRate Moving, we’re dedicated to delivering a personalized and stress-free moving experience every time. We truly appreciate your high recommendation and can’t wait to help with your next move!
THIS COMPANY WILL LOSE YOUR ITEMS
THIS COMPANY WILL LOSE YOUR ITEMS, DAMAGE AND SEND ANYONE FROM CRAIGSLIST... BE VERY CAREFUL!!!
If I could rate this company -5 i would. This company moved us from Brooklyn to St Louis and it was a complete disaster. Be very careful these guys have absolutely no idea. They lost a huge expensive floor rug, like it never showed up, no apology nothing. Also an antique mirror was missing too. They broke a number of glass items, sent us movers here in St Louis who where chosen from Craigslist, not referenced, these guys made us feel uncomfortable asking us questions about ho much this this item would cost, how much we purchased pur home for, to tip them directly cash and not through FlatRate as they take too much commission and tried to make us call management to release their pay as they wanted to leave without un packing. It was a complete NIGHTMARE. They damaged our walls, we immediately sent images and they accept no responsibility and insult us with $200. The rug alone was over $1500.00 We were asked to lodge a claim and this is what we received:
Claim No: FRNY #1281150
Dear Thomas,
Please accept our sincerest apologies for any inconvenience that you may have experienced with your recent move. I have enclosed copies of your Move Plan.
The results of the claim are as follows:
Rug: 50 lbs
Mirror: 10 lbs
Glass Dome: 25 lbs
Lamp: 25 lbs
Total:
110 lbs
At $0.60 per pound at 110 lbs, your total claim value equals $66.00. Additionally, we are including a courtesy amount of $134.00 for property damage which occurred during the move. Accordingly, enclosed please find a check in the amount of $200.00 serving as a full and final settlement for claim #1281150 filed on 1/17/25.
28 December 2024
Unprompted review
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