I had a really positive experience with Flatpay. The whole process was smooth and straightforward, and everything worked exactly as promised. A special thanks to the area sales manager, who took... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scammers. Took my 5 days worth of business transactions money. Made my 4 direct debits fail. Called them apparently they can't do much about it. In my 10 years of business never missed a direct debit... See more
I just had an appointment with Gagan, he was very professional with the way he dealt with things. Although, I kindly explained to him I am not in charge of the finaces, he was very understanding in th... See more
Company replied
I came in contact with Flatpay through Yannick. His explanation of the product and service was very useful. Yannick is very kind and was open to answering any questions I had. I am very impressed with... See more
Company replied
Company details
About Flatpay
Written by the company
POS and payment solutions with full transparency, a flat low rate on all cards, no surprises and round the clock customer service. Mind your business and we'll take care of the rest.
About Flatpay
Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.
Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we are more than just a service provider; we are your trusted business partner.
Contact info
Denmark
- +45 88773939
- flatpay.com
See how much you could be saving
4.5
Excellent
2K reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great experiance with Flatpay And Aneeq.
great experiance with Flatpay And Aneeq.
14 November 2025
Unprompted review
Reply from Flatpay
Thank you for the review, Sophia :-)
I was referred to Richard from a friend…
I was referred to Richard from a friend who is using flat pay through him and it was the best decision I ever made for my business
20 November 2025
Unprompted review
Reply from Flatpay
Your review means a lot. Thank you so much!
Thank you Richard for sorting us out…
Thank you Richard for sorting us out with flatpay machine we are very happy!
20 November 2025
Unprompted review
Reply from Flatpay
Thank you, Ahmad. We will share your review with Richard :-)
Brilliant service all round from…
Brilliant service all round from Flatpay, and really appreciated Aneeq’s time in commercial dealings. Thanks Flatpay
19 November 2025
Unprompted review
Reply from Flatpay
Your review means a lot, thank you so much, Saeed :-)
Recently got my card machine delivered…
Recently got my card machine delivered by Elmira with great service and deals from Elmira and Darren who were trying their best to save me towards my business.
With the pricing and comparison I feel great to attach to flatpay
18 November 2025
Unprompted review
Reply from Flatpay
Thank you so much for the review! I am happy to hear that you had a good experience, and I will share the review with Elmira and Darren :-)
Nice and easy
Nice and easy! Eric from flatpay explained everything to the “T”. I am loving the service
18 November 2025
Unprompted review
Reply from Flatpay
Thanks, Tobi! We will share this review with Eric :-)
Eric was patient and savvy
Eric was patient and savvy. He went the extra mile and visited us on a Saturday. Pleased with Flatpay
15 November 2025
Unprompted review
Reply from Flatpay
So wonderful to hear 🌟 It sounds like Eric made the whole experience easy and efficient for you 😊 We’re thrilled that the service exceeded your expectations 👍💻
Best,
Frederik
adam was really good
adam was really good, he helped install and everything, the comapny gives really good rates and cares for every business
14 November 2025
Unprompted review
Reply from Flatpay
Thank you for your feedback! We're happy to hear that you had such a great experience with Adam. If you have any questions or need assistance, we're always here to help!
Sincerely,
Frederik from Flatpay
It was a great experience overall
It was a great experience overall. The terminal works really well, and Hussein did an excellent job explaining everything in a clear and helpful way. I really appreciated his patience and professionalism.”
13 November 2025
Unprompted review
Reply from Flatpay
So great to hear 🌟 Happy that Hussein made the whole experience easy and efficient for you 😊 We’re thrilled that the product, explanation and service exceeded your expectations 👍💻
Best,
Frederik
Very good service especially
Very good service especially , Eric and Mark they have a good job for us , Thank you for all the support.
12 November 2025
Unprompted review
Reply from Flatpay
Thank you for highlighting the assistance from Eric and Mark. We're glad to hear you had a good experience! We wish you much success and are here for you 24/7.
Sincerely,
Frederik from Flatpay
Elmira was helpful and very friendly…
Elmira was helpful and very friendly and explained all the details properly for us
12 November 2025
Unprompted review
Reply from Flatpay
Thank you for your feedback! We're happy to hear that you had such experience with Elmira. Clear communication and efficiency are very important to us, and we're glad we could meet your expectations. If you have any questions or need assistance, we're always here to help!
Sincerely,
Frederik from Flatpay
My agent was stina and she was very…
My agent was stina and she was very friendly and humble, told me everythung precisely.
12 November 2025
Unprompted review
Reply from Flatpay
Thank you for your feedback! We're happy to hear that you had such experience with Stina. Friendly communication are very important to us, and we're glad we could meet your expectations. If you have any questions or need assistance, we're always here to help!
Sincerely,
Frederik from Flatpay
Amazing experience
Amazing experience! I am in love with my Flat Pay machine!
Than you Hussin for your help.
11 November 2025
Unprompted review
Reply from Flatpay
So nice to hear 🌟 It sounds like Hussin made the whole experience easy and efficient for you 😊 We’re thrilled that the product and service exceeded your expectations 👍💻
Best,
Frederik
Outstanding !
Outstanding ! Richard made the transition super easy and simple. He helped with pricing and comparison and delivered the terminals personally. Honestly, brilliant service from start to finish. Highly recommend ! (Skip the filter)
11 November 2025
Unprompted review
Reply from Flatpay
Thank you for your feedback! We're happy to hear that you had such experience with Richard. We always try to make the transition super easy. We're glad we could meet your expectations. If you have any questions or need assistance, we're always here to help!
Best,
Frederik
I just received my terminal today from…
I just received my terminal today from a Handsome young man called Richard! He was extremely helpful in getting me the best rate and service. Don’t think twice about joining with flat pay!
6 November 2025
Unprompted review
Reply from Flatpay
Thank you for your feedback! We're happy to hear that you had such experience with Richard. We're glad we could meet your expectations. Thank you for the recommendation. If you have any questions or need assistance, we're always here to help!
Best,
Frederik
Elmira was nice and helpful
Elmira was nice and helpful
she was clear about all charges
4 November 2025
Unprompted review
Reply from Flatpay
Thank you for highlighting the assistance from Elmira. We're glad to hear you had a good experience! We wish you much success and are here for you 24/7.
Sincerely,
Frederik from Flatpay
Richard
Richards, has been so helpful, he made us save a lot of money through flatpay and gave us the best service plus at any doubt we get, he replays the phone super quick.
17 October 2025
Unprompted review
Reply from Flatpay
Thank you for your feedback! We're happy to hear that you had such experience with Richard. Clear communication and efficiency are very important to us, and we're glad we could meet your expectations. If you have any questions or need assistance, we're always here to help 24/7.
Sincerely,
Frederik from Flatpay
Really excited by this for my business
Really excited by this for my business. They really seem to care for their clients and it's definitely going to save me money!!
Thank you Elmira for finding my business and making a positive change for it.
16 October 2025
Unprompted review
Reply from Flatpay
So wonderful to hear 🌟 It sounds like Elmira made the whole experience easy and efficient for you 😊 We’re thrilled that the product and service exceeded your expectations 👍💻 We are here for you 24/7.
Best,
Frederik
Raian Joumaa, beneficial agent.
Raian Joumaa was really beneficial for me. He is friendly and competent in every aspect I talked with him about.
I really wish to cooperate with him again in future.
22 September 2025
Unprompted review
Reply from Flatpay
We will share the review with Raian - thank you so much, Ramon. It means a lot :-)
Phillip Andrew Tassinger is the man
Phillip Andrew Tassinger is the man. Personally i want to thank hin for being so smart, patient and professional. Every company need a Phillip.
All the best.
27 August 2025
Unprompted review
Reply from Flatpay
We will share the review with Philip - thank you so much, T B :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.