I bought (at full price) two THINStem folding stems (1.25) for my 2 Wallke X3 Pro e-bikes. They fit perfectly and are made of solid & joint welded material. Included detailed instructions are easy t... See more
Company replied
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I bought (at full price) two THINStem folding stems (1.25) for my 2 Wallke X3 Pro e-bikes. They fit perfectly and are made of solid & joint welded material. Included detailed instructions are easy t... See more
Company replied
Recent purchase of a used DF-6 folding mountain bike. Until now I have been riding 20" folders for touring. This bike fits in the same bag as my 20" so long as I put the front wheel on the wrong side... See more
Company replied
Love the quick release technology of these pedals and the build quality is top notch. Installation instructions could use some additional details, especially with with regards to which washer goes wh... See more
Company replied
Great Bike and Amazing Customer Service I spoke with the owner and he gave me the best recommendation and when I ordered and got the bike I was simply amazed. My next bike will be again from Flatbi... See more
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11626 Slater Ave NE Suite #9, 98034, Kirkland, United States
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I appreciate the free shipping, the one-on-one conversation with Bob about how best to use my flatten my bike kit, and the knowledge passed to me.
The guys at Flatbike were super-responsive to my queries and sent the items overseas to me quickly and efficiently.
Shipping was really fast. Great product. Repeat purchase.
While my order went fine, there were some delivery issues (USPS' fault), but customer service was very responsive and helped me track the delivery. They were great.
Mr. Forgrave made everything he could to make sure I'd receive the order as soon as possible.
Wait, what? We're only allowed to give 5 stars??? Bob answered really quickly just after Christmas, shipped my parts the same day to the UK and I received them 4 days later - even with a weekend in between! The parts, Folding THINStem and Pop-Off Pedals are high quality but the service goes above and beyond!
Fast service. Sent by rocket propelled santa sled.All the way to the UK. Thanks guys/gals.
Happy holidays.
I got the gravel bike. It was shipped quickly and packaged well. The bike itself is very solid and rides like any non-folding bike. The mechanism appears to be extremely strong and has a backup clamp so that it's virtually impossible for it to come apart while riding. The quality is top notch.

Reply from Flatbike, Inc.
So far this thing work great. Easy to remove and install. I use it on electric fat bike to deter bike from pedaling away.

Reply from Flatbike, Inc.
Ordered some folding handle bars for our electric bikes. The customer service has been great. Shipping was super fast can’t wait to install them.

Reply from Flatbike, Inc.
Great service and a great product - highly recommend!

Reply from Flatbike, Inc.

Reply from Flatbike, Inc.
Very quick delivery. Pop off pedals and thin stem installed easily and seem very solid. Only have a couple of rides with them. Definitely nicer putting my bike in my mini van easier with no snagging on the pedals no handlebars blocking the whole rear view.

Reply from Flatbike, Inc.
Flatbike pedals are a great product: my feet stay on them easily and they disconnect quicker than the Wellgo pop-off pedals.

Reply from Flatbike, Inc.
I ordered a Revelo ThinStem - very quick processing of the order, and the thing itself arrived nicely via Fedex.

Reply from Flatbike, Inc.
Solid product and shipped fast! Price on the website was the best also. I plan to get another one for a 2nd bike.

Reply from Flatbike, Inc.
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