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Rated 5 out of 5 stars

A nice little gadget. Juggling cables and forgetting to charge controllers has more or less been solved

Rated 5 out of 5 stars

Item came in expected condition, no dents or damage to boxing. Delivery was a day late but that's honestly expected where I live, so no star reduction for that. Product itself works perfectly, so I'... See more

Rated 5 out of 5 stars

They are quick to give 💯 awesome customer service! I sent an email and within 24hr they had and took care of my request and sent me a response! Not too many companies care about anything other than m... See more

Rated 5 out of 5 stars

Months ago I accidently messed up my PS4 controller shell. Looked around for a bit and found Flashback limited. The shell came quickly and nicely packaged. I do think shipping was a bit expensive at... See more

Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store

Information provided by various external sources

Retro video game cables, parts and adapters.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

335 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just what I needed

Just what I needed. Good fan and does not take up unnecessary space. Shipped fast in good packaging. Would buy again.

21 April 2022
Rated 1 out of 5 stars

I want a refund.

I reached out to Flashback to explain that I had a defected controller and was told that it was probably a setting that needed to be changed and to refer to the FAQ forum for further assistance. I went through all the forums and updated the controller and USB several times and still have the exact same problems. Gun autofires and will not stop until you have no ammo left. This is controller is trash. I want my money back.

18 April 2022
Flashback Limited logo

Reply from Flashback Limited

We responded promptly to this customers concern, and referred them to the device manufacturers support team.

The manufacturer provides a 1 year warranty and will happily replace defective parts under warranty.

Rated 3 out of 5 stars

Good shipping time, customer support. Needs better instructions.

The product arrived in a good time frame. The instructions online are not clear, I've had trouble getting it working. Customer support did answer my emails in a timely manner. They seem to be genuinely trying, which I appreciate. I would recommend a user's manual be included with the product, and videos be more detailed in explanation.

29 March 2022
Rated 5 out of 5 stars

PS4 controller shell

Months ago I accidently messed up my PS4 controller shell. Looked around for a bit and found Flashback limited. The shell came quickly and nicely packaged. I do think shipping was a bit expensive at $6.30 for something so light and small, but it still was still cheaper than other places overall.

The shell needed some posts removed and a slot filed into it for fitment, but that was disclosed and I am handy with things so it was no problem. It feels wonderful and well worth the money.

22 February 2022
Rated 1 out of 5 stars

Never received product

Never received product, company waived it off as delivery issue. Label creation issues for order throughout. The agent I spoke to was nice and at least tried to be as helpful as the bureaucracy would allow him to. That being said I still did not receive a single thing, nor a refund, nor any credit for the lack of delivery.

17 December 2021
Flashback Limited logo

Reply from Flashback Limited

The US Postal Service delivered this package to the customers leasing office to ensure the security of the package. The USPS investigated, at our request, and confirmed this. This along with a delivery scan ensures the package was delivered to the address.

The USPS will not pay out insurance claims for packages that have a GPS delivery scan that verifies location of delivery as correct. As such, we can not pursue an insurance claim for this shipment.

Rated 5 out of 5 stars

Fast, Reliable and affordable services!

I was looking for a smaller online store for replacement parts for an old entertainment system and was able to find everything I needed here! Prices were better than on Amazon or Walmart, and shipped quickly. I would do business with this company again.

6 October 2021
Rated 1 out of 5 stars

Bought it 20 days ago and it still not…

Bought it 20 days ago and it still not shipped

8 August 2021
Flashback Limited logo

Reply from Flashback Limited

Order was purchased 14 days prior to message. Order was shipped the next business day. Shipment is international, which can take 30-60 days for delivery depending on the destination.

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