All is ok , I order parfum tom ford and received plus few promo testers 👍 for this. Only delivery time is slow ,maybe because I order before the Cristmastime … Thanks
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A lot of items to choose from. Quick delivery. It is a pity they do not have the Proraso brand (shaving foam and aftershave) anymore.
Every time I order something from this website, I'm quite satisfied with the quality and the price (much cheaper than physical shops).
Company replied
I'm satisfied with my purchase. I ordered cream which I use for many years and a new perfume which I loved. Fast delivery. Had no problems.
Company replied
Company details
Written by the company
Parfum, Pflege & Make-up bei Flaconi ✔ schneller Versand in 2-3 Tagen, gratis ab 23€ ✔ 2 Gratisproben ✔ 120 Tage Rückgaberecht ✔ Jetzt Parfüm & Kosmetik online bestellen!
Contact info
Germany
- flaconi.at
4.6
Excellent
2K reviews
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All is ok ,
All is ok ,
I order parfum tom ford and received plus few promo testers 👍 for this.
Only delivery time is slow ,maybe because I order before the Cristmastime …
Thanks
6 January 2026
Unprompted review
Reply from Flaconi Österreich
Hello ,
Thank you for your feedback.
In general, our delivery time is only 2-3 days, but due to the current sharp increase in order volume, delivery times can sometimes be longer.
We apologize that it is taking longer than planned this time.
Best regards
your flaconi team
Wrong Items and Lying
Wrong Items and Lying
Bought 2 face creams and got two completely different ones. When asked about it through e mail they blatantly lied and said the manufacturer changed and website has not updated yet. Few days later i check their scam website again and look my original product still there plus the one they sent me with the new xmas code!!! Never order from flaconi again.
18 December 2025
Unprompted review
Reply from Flaconi Österreich
Hello,
Thank you for your feedback.
As I can see, your issue has already been resolved by our service team.
We apologize again for the inconvenience. If you have any further questions, please feel free to contact our colleagues directly.
Best regards,
your flaconi team
Great App
Nice service, great app & very friendly customer service🥰
13 November 2025
Unprompted review
Reply from Flaconi Österreich
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
Reply from Flaconi Österreich
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
Reply from Flaconi Österreich
Hallo,
vielen Dank für dein positives Feedback.
Es freut uns, dass du mit der Bestellung bei uns zufrieden warst und wir wünschen dir viel Freude mit deinen neuen Artikeln.
Liebe Grüße,
dein flaconi Team
Great prices and fast delivery – but DPD is the weak link
The prices on the website are excellent, and the delivery was quick and efficient. Unfortunately, the courier service (DPD) was, as always, a huge disappointment – but that’s not Flaconi’s fault. Everything on Flaconi’s side was perfect.
9 July 2025
Unprompted review
Is Flaconi fake?
I have bought perfumes from Flaconi two times now, Dloce & Gabbana Devotion, and Burberry Her Elixir, and both of them give the impression that are fake.
Bottle leaking, and the top became orange, also the smell, it doesn't last and it smells mostly like alcohol.
23 June 2025
Unprompted review
Reply from Flaconi Österreich
Hi Ela,
Thank you for your feedback.
We are very sorry that you were not satisfied with your last order. We can assure you that we source our products exclusively from the manufacturer. This ensures that our products are 100% genuine.
If you are not satisfied with the quality of the product, please feel free to return it to us free of charge.
As soon as we have received your return and checked it, you will receive a credit note or refund for the invoice amount.
If you have any further questions, requests or suggestions, please do not hesitate to contact us by email.
Kind regards,
Your flaconi team
The shipping was fast and smooth
The shipping was fast and smooth, package was safely delivered and sealed, parfumes are original
19 May 2025
Unprompted review
Reply from Flaconi Österreich
Hello,
Thank you for your great review. We are very pleased that you are satisfied with our service. We will pass on your compliments on the delivery to the shipping team immediately!
Best regards
your flaconi team
Viktor Space bomb extreme parfüm
The shipping time is good but the products are fake, they literally don't smell, they evaporate in 1 or 2 minutes, you literally spray water and if I had water I would drink it, it would work, it is never and never recommended, I didn't want to bother sending it back, if I had time I would send it back, it is a very bad product
15 May 2025
A lot of items to choose from
A lot of items to choose from. Quick delivery. It is a pity they do not have the Proraso brand (shaving foam and aftershave) anymore.
20 April 2025
Unprompted review
Very good prices
Every time I order something from this website, I'm quite satisfied with the quality and the price (much cheaper than physical shops).
4 April 2025
Unprompted review
Reply from Flaconi Österreich
Hello Maria,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
Reply from Flaconi Österreich
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
Alles hat super funktioniert.
10 March 2025
Unprompted review
Reply from Flaconi Österreich
Vielen Dank für dein positives Feedback!
Es freut uns sehr, dass du mit deiner Bestellung zufrieden warst und wir wünschen dir viel Freude mit deinen neuen Artikeln.
Wir hoffen dich bald wieder bei uns begrüßen zu dürfen :)
Liebe Grüße,
dein flaconi Team
Reply from Flaconi Österreich
Guten Tag,
vielen lieben Dank für deine Bewertung.
Es freut uns zu hören, dass du mit unserem Service so zufrieden bist. Wir wünschen dir weiterhin viel Spaß beim Shoppen auf flaconi.de
Liebe Grüße
dein flaconi Team
(per E-Mail gesendet)
Great prices
Great prices, super fast delivery. The whole shopping experience is perfect!
30 January 2025
Unprompted review
Reply from Flaconi Österreich
Vielen Dank für deine positive Bewertung!
Wir freuen uns sehr, dass du zufrieden warst und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Beste Grüße
Dein flaconi-Team
I'm satisfied with my purchase
I'm satisfied with my purchase. I ordered cream which I use for many years and a new perfume which I loved. Fast delivery. Had no problems.
7 January 2025
Unprompted review
Reply from Flaconi Österreich
Merci beaucoup pour ton évaluation positive !
Nous sommes très heureux que tu aies été satisfait et nous espérons pouvoir t'accueillir à nouveau bientôt !
Meilleures salutations
Ton équipe flaconi
My first time ordering from them and…
My first time ordering from them and will definitely order again.
15 January 2025
Unprompted review
Reply from Flaconi Österreich
Dear Dausas,
thank you for your kind message, which we were very pleased to receive.
It is good to know that we were able to delight you with our service. We are pleased to be there for you at any time if you have a concern on your mind.
If you have any other queries, please do not hesitate to send us an e-mail to service@flaconi.de.
Best regards
your flaconi team
(per E-Mail gesendet)
Everything was fine!
7 December 2024
Unprompted review
Reply from Flaconi Österreich
Hello Lela,
Thank you very much for your review.
We are pleased to hear that you are so satisfied with our service. We hope you continue to enjoy shopping at flaconi.at
Best regards
your flaconi team
(per E-Mail gesendet)
product
Exactly what i ordered for, i will recommend to my friends 😊😊😊
11 November 2024
Unprompted review
Reply from Flaconi Österreich
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
(envoyé par e-mail)
Never got the products!!!
Never got the products!!!! Never delivered! DPD said it was delivered to a person with a certain name and the gps delivery location they provided did not match the provided address!!!! The customer service at Flaconi constantly delays the process by giving me a certain document to sign back and forth and filling the same claim over and over again, because each time sth is “missing”!!!! A clear attitude for delays and unwillingness to refund!!! DPD sucks as delivery firm, but flaconi customer service isn’t better either!
And it is a shame that for products that cost totally around 30€, to go through such unprofessional careless delivery and customer service for which they weren’t able to deliver!
29 August 2024
Unprompted review
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