Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... See more
Company replied
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... See more
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... See more
Company replied
Online ordering and finding what I wanted was easy, delivery was reasonable although tracking could be better. The items arrived well packed and outstandingly well presented, a gift bag a beautiful... See more
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
19 Holborn , EC1N 2JS, London, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item was delivered securely within two business days.
There was a problem with the delivery of services but fjewellary did everything to rectify the mistake. My concerns were acknowledged and I know that my custom was respected.
I'm very happy with your service. Your beautiful items on sale. I need a men's bracelet semi hollow 10 mm wide 9.5 length?
Order was cancelled then I was told item was out of stock!
No idea on time frame or if I will be refunded!!!
Tried emailing, Facebook and Instagram and even called and no answer!
The product was the best gold purchase I made. It is so pretty and elegant. Delivery was fast.
very good quality and excellent price bigger than expected and very good customer service 👏
Absolutely avoid from my experience. My husband brought me a Russian wedding band for Christmas 24.
The yellow gold ring snapped so I contacted the owner to ask them if they could fix due to the fact it should be under warranty after he spent just under £500.
They contacted me back to say that they only had warranty for 14 days. And told me to go else where and fix it.
A three gold ring that isn’t under warranty makes me question if it’s real . Poor service total rip off Avoid!!!
great jellery add afew things off them and they allways come quite and very helpfull thanks ann
Clearly ordered adult bangle and received two baby bangles. Although refund was issued after I sent the item back, the customer service was very poor and I didn’t receive refund for shipping and shipping protection which in total came to £40. Absolute nightmare, avoid at all cost!
The earrings I bought were for £75. The fastening promptly broke even before these could be used
With difficulty I had to contact them and send back for repair at my cost .
Why do businesses price so high for low quality , isn’t that incorrect ?
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected a fanfare and a butler to hand them over.
Honestly, I only spent £30 on some sterling silver earrings, so I was ready for a bit of bubble wrap and a “that’ll do” job. Instead, I opened my padded A4 envelope and felt like I’d just unboxed the crown jewels.
Safe to say, I’ll be recommending this delightful company to everyone — and maybe ordering again just for the packaging experience!

Reply from FJewellery
First time purchasing from this company and I’ve had a pleasant experience. The jewellery is beautiful and received the next day. Very happy customer😊
I recently discovered FJewellery, and I’ve been genuinely impressed by their exceptional service. On multiple occasions—both online and in-store—they’ve gone above and beyond to assist me with my purchases. Their team made shopping for gold a truly pleasant and stress-free experience.
The quality of their items is outstanding, with all pieces hallmarked and offered at very competitive prices. I would definitely recommend Fjewellery to anyone looking for high-quality jewellery and top-notch customer service.
Thank you, Fjewellery!
Love the earrings, just as shown. Beautiful 🤩
Great service and super quick delivery.
Very happy having found this fabulous shop and beautiful jewellery.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.