Fix My Legals Reviews 

96
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Just brilliant. Hredi was on top of everything, made sure things kept moving, even when it wasn't really her work to do. As someone with severe dyslexia, Hredi would make sure all information was clea... See more

Company replied

Rated 1 out of 5 stars

Money for nothing. Took my money based on giving me a fixed cost for legal work, but failed to provide this service as my cost went up during the process. Also claim to provide ‘no completion no cost’... See more

Company replied

Rated 5 out of 5 stars

Fix My Legals was a new concept for me in the legal world of house purchasing and selling. Brooke Cleaver of FML was brilliant in how she handled all the enquiries that were thrust her way. I was gi... See more

Company replied

Rated 5 out of 5 stars

We are not a young couple so are not familiar with the world of the internet and computers. Kate morris of fix my Legals understood and put us in touch with the perfect solicitor for us and helped us... See more

Company replied

Company details

  1. Legal Services

Written by the company

By revolutionising Conveyancing we support homeowners, investors and businesses looking to buy, sell or remortgage residential or commercial property. Through our personalised concierge service we support all parties throughout the Conveyancing journey by providing better communication and transparent quoting helping to reduce the headache, stress and frustration of moving home. We are here to take the FML out of the Conveyancing process.


Contact info

4.2

Great

TrustScore 4 out of 5

96 reviews

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No recent history of asking for reviews

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4.2

All reviews

(96)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve had the pleasure of dealing with…

I’ve had the pleasure of dealing with Roxanne, Ash & Kendal from the FML team. Each of them have gone above and beyond for myself and my clients. It’s clear that they prioritise a clean and efficient service that genuinely want to make a difference in the industry. Would definitely recommend

15 October 2025
Unprompted review
Fix My Legals logo

Reply from Fix My Legals

Thank you for sharing such wonderful feedback! We’re delighted to hear that Roxanne, Ash, and Kendal have provided exceptional support to you and your clients. Our team takes pride in delivering a clean, efficient service and making a real difference in the industry, so it’s fantastic to know that this shines through.

Rated 5 out of 5 stars

The team at Fix My Legals are awesome

The team at Fix My Legals are awesome, nothing is ever too much trouble for them.

9 January 2026
Unprompted review
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Reply from Fix My Legals

Thank you for your wonderful feedback! We’re so pleased to hear you think the team at Fix My Legals is awesome. We pride ourselves on making sure nothing is ever too much trouble, and it’s fantastic to know that shines through. Your support means a lot to us!

Rated 5 out of 5 stars

Proactive and attentive !

Proactive and attentive !

9 January 2026
Unprompted review
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Reply from Fix My Legals

Thank you for your feedback! We’re thrilled to hear you found our team proactive and attentive—that’s exactly what we strive for. Your support means so much to us!

Rated 5 out of 5 stars

Good customer service.

30 September 2025
Unprompted review
Fix My Legals logo

Reply from Fix My Legals

Thank you for your feedback! We’re so glad to hear you’re happy with our customer service. Providing great support is what we strive for every day.

Rated 5 out of 5 stars

Thank you FML

Thank you FML for your help and support. Clear process and steps, and we could always get in touch with Brooke or Sadie when we needed to. Highly recommended!

15 December 2025
Unprompted review
Fix My Legals logo

Reply from Fix My Legals

Thank you so much for your kind words! We’re delighted to hear that Brooke and Sadie were always there to support you and make the process clear and straightforward.

Rated 1 out of 5 stars

Useless service

Absolutely useless service. They just pass you to the other firm and don’t responsible for anything.
We started with Fix My Legals and were allocated to Gent Law to do work for us. But when we start raising concerns – Fix My Legals just redirect us to Gent Law with note like “speak with them there nothing we can do”.

1 March 2025
Unprompted review
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Reply from Fix My Legals

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that we didn’t meet your expectations. At Fix My Legals, we aim to provide clear communication and support throughout the process, and it’s disappointing to learn that this wasn’t the case for you. We take your concerns seriously and would appreciate the opportunity to discuss this further and see how we can make things right. Please feel free to reach out to us directly at support@fixmylegals.co.uk

Rated 1 out of 5 stars

Fix my legals placed the work with Gent…

Fix my legals placed the work with Gent Law which carried out there work and as long you are happy for them to do everything just within there max time quoted you will be fine. In short it meant that everything took 4 days also added to the fact that hours of work were 9-3 and anything arriving after 3 the time started the next not helped my many of the emails were sent just before 3pm and there was not rushing the process always took 4days

22 October 2025
Unprompted review
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Reply from Fix My Legals

Thank you for sharing your experience. We’re sorry to hear that the process felt slower than expected and that communication didn’t meet your expectations. We understand how important timely updates are, and we appreciate your feedback as it helps us improve. Please feel free to reach out to us directly so we can review your case and see how we can make things right support@fixmylegals.co.uk

Rated 1 out of 5 stars

Absolutely pointless service

Absolutely pointless service, not quite sure what they do in all honesty!
Charge you for referring you to a terrible conveyance solicitors then take absolutely no responsibility for the shocking service we received from them

1 October 2025
Unprompted review
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Reply from Fix My Legals

Hi Adam,

We’re really sorry to hear your experience wasn’t as expected. Our team worked hard behind the scenes to support your transaction, but we appreciate it didn’t meet the standard we aim for.

As a gesture of goodwill - despite the work completed - a full refund was issued by Fix My Legals and a partial refund provided by the law firm. We regret that we weren’t able to turn things around for you, but your feedback has been noted and helps us keep improving.

Thank you for taking the time to leave this review.

Rated 1 out of 5 stars

What service do they offer, which warrants £400 for a search pack and a few emails

We did not see the point in the service offered by Fix My Legals (FML). All we received was an email of the stage that had been completed by the solicitors, and we paid £400 for this! We feel "ripped off" and "miss-sold".
We were led to believe that the £1837.98 conveyancing fee was for the solicitors. We were not informed by FML that £400.00 of the £1837.98 was for them - this is why we feel "miss-sold", "incorrectly advised", and "taken advantage of" by FML.
We would like to know what service FML, actually offers? What part of their service warrants £400?
FML did not make it clear, in any documentation that they would receive such a huge fee (£400) for sending us an email stating "Milestone Achieved ". What is the point in FML service? We don't feel they offered any service.
FML should be more transparent, and make it clear that they include their fees in the conveyancing price!
We would like a full refund of £400.00 and for them to make their fees clear to their customers.

29 July 2025
Unprompted review
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Reply from Fix My Legals

Hi Adele-Lee,

I’m sorry to hear you felt unclear about the service provided. To clarify, the £400 forms part of the total conveyancing quotation you were given at the outset - it isn’t an extra or hidden fee. It covers the Fix My Legals service, including onboarding, document preparation, progress management, conveyancing searches and liaison between all parties to keep your case moving.

That said, we take your feedback on transparency seriously and are reviewing how this is explained at quote stage. Please rest assured your comments have been taken on board and will help us continue improving the clarity of our communication.

Thank you for taking the time to leave us another review.

Rated 5 out of 5 stars

A regular user of FML for my clients

A regular user of FML for my clients, I've failed to have any negative feedbacks from my clients (or myself) where I've recommended them. Efficient, personable and fantastic at what they do, I don't recommend anyone else now for conveyancing.

10 September 2024
Unprompted review
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Reply from Fix My Legals

Thank you for taking the time to leave us such a lovely review. We very much enjoy working with you and glad you have had such a great experience with us to date :-)

Rated 5 out of 5 stars

Amazing service and really helped speed…

Amazing service and really helped speed up my sales! Shout out to Roxanne and Kendall 🙌

16 July 2024
Unprompted review
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Reply from Fix My Legals

Thank you for taking the time to leave us this 5* review. Great that we could speed up your pipeline and I shall ensure Roxanne and Kendal receive this glowing feedback!

Rated 5 out of 5 stars

FML - Fantastic and Magnificent Legends

They are excellent at what they do and genuinely care about their clients and introducers. Cannot ask for anything more from them as they give it their all for every person they come into contact with. A genuine pleasure to deal with.

12 July 2024
Unprompted review
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Reply from Fix My Legals

Thank you Karen. We are so glad to hear you have had a great experience with the entire team and shall be sure to past your comments on.

Rated 5 out of 5 stars

Really does take out the FML of conveyancing

Have worked with Rox and FML for years now and they have been nothing short of amazing. The regular updates we receive as the case progresses are gold, and keeps us the advisers, the clients and estate agents on top.

12 July 2024
Unprompted review
Fix My Legals logo

Reply from Fix My Legals

Matthew, thank you for taking the time to leave us a 5* review. It is amazing to hear that we make your life easier throughout the home moving journey and cannot thank you enough for entrusting us to look after your clients.

Rated 5 out of 5 stars

Fantastic service! Fantastic company

Being a mortgage broker I place many of my clients to solicitor panel companies , fix my legal is by far the best, the portal is clear and simple to use , the communication from staff is fantastic and most importantly the updates you get from fix my legal is incredible, it makes my life easier and keeps all of my clients updated and happy! Couldn’t recommend more

12 July 2024
Unprompted review
Fix My Legals logo

Reply from Fix My Legals

Thank you for taking the time to leave us a 5* review. It is music to our ears to hear that the service we pride ourselves on offering is being well executed and received. We truly want to remove the FML from the home moving journey for you and your clients and look forward to working more closely with you in the near future. Thank you as always for your support and entrusting us with your clients.

Rated 1 out of 5 stars

USELESS

Masters of understatement, often after the event - our own experience was particularly poor, upon by-passing them the projects gathered pace.
Not sure other than frustrating the process what if anything they contributed - upon rejecting an additional quotation we received a particularly sarcastic, petulant email response. FIX MY LEGALS have subsequently been blacklisted from our group of companies.

11 July 2024
Unprompted review
Fix My Legals logo

Reply from Fix My Legals

Many thanks Neil for taking the time to leave this review. We are sorry to hear that your expectations were not met on this occassion. Thank you for the 5* feedback for one of our Legal Partners that we introduced you to. We shall take on board your comments to ensure we improve our service in future and look forward to promptly completing on your current transactions.

Rated 3 out of 5 stars

GOOD SERVICE

We disliked having several e mails telling us the same thing but other than that we enjoyed using the service and having the peace of mind to know if the chain falls through we have insurance in place to mitigate some of the losses.

21 May 2024
Unprompted review
Fix My Legals logo

Reply from Fix My Legals

Thank you for taking the time to leave such honest feedback, we shall take this on board to ensure we improve our levels of communication and ensure they are not duplicated in future.

Rated 5 out of 5 stars

Aaliyah who was our main point of contact was exceptional.

Fix My Legals did an amazing job helping us every step of the way. This is our first house that we bought and the service that we received from them was amazing. It was Aaliyah who was informing myself and my husband about the whole process every step of the way. Aaliyah made sure everything was up to date and she was very prompt with everything that needed to be done. If anything was needed from us she made sure we knew about it straightaway. Because of the service we received from Aaliyah and Fix My Legal our house buying process was very smooth and was not nerve wracking.

28 March 2024
Unprompted review
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Reply from Fix My Legals

Aaliyah is an absolute SuperStar and we shall ensure she is made aware of your 5* review. Many thanks!

Rated 1 out of 5 stars

Money for nothing - don’t use.

Money for nothing. Took my money based on giving me a fixed cost for legal work, but failed to provide this service as my cost went up during the process. Also claim to provide ‘no completion no cost’ protection, but the company they referred me to offered this as standard anyway. You can do what FML provide easily yourself though an internet search without paying their fee.

11 December 2023
Unprompted review
Fix My Legals logo

Reply from Fix My Legals

Thank you for your feedback. We are sorry to hear you did not have a positive experience with us. Unfortunately we are unable to allocate your transaction, however should you wish to provide us with your FML reference number, we would be more than happy to look into this for you. We pride ourselves on offering fixed quotations, so if this has not been done by one of our Legal Partners, we would get involved to resolve this promptly.

Rated 5 out of 5 stars

Aaliyah is an exceptional asset to this company.

Fix my Legals were the go between company for a house sale and purchase. Aaliyah was superb, responsive not only to my queries but chasing up the solicitor on her own initiative.
Aaliyah is also extremely friendly, open and happy to get to know her clients, which is a lovely touch for an online company.
She made a long 8 months less frustrating from the legal side.
Thank you :)

14 December 2023
Unprompted review
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Reply from Fix My Legals

Thank you for the kind words Louise. Aaliyah is valued member of the team and I shall ensure your comments are passed onto her.

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