fixmyglasses.com Reviews 19

This is my second experience with this wonderful company that has restored my favorite glasses. No one else can repair my glasses!

Fixed my glasses fine. I overpaid by 238.00 bc they couldn’t fill my request for new lenses. Paid with PayPal. Asked for refund. They said it was pending. None came. Filed with PayPal. They investigated and said services not covered under protection. I’m out 238.00. DONT TRUST NOT RELIABLE PLAYS THE PAYPAL GAME. Beware.!!!

⭐ 1 Star Review

I sent my glasses to FixMyGlasses for repair in their original box. They later informed me the glasses could not be fixed, which is fine — things happen.

However, when they returned my glasses, they did not include the original packaging I sent them in. Now I’m unable to return the glasses to the company I purchased them from because the original box is missing.

When I reached out, they responded by referring to their policy stating they are not responsible for original packaging. While that may be their policy, basic customer care would suggest returning an item as it was received — especially when no repair was completed.

Very disappointing experience. Customers should be aware that any original packaging sent in may not be returned.

I sent in a pair of Prada sunglasses where the nose pieces had fallen off and the lenses needed to be replaced. I can't even believe how easy this was. This is the best website I've discovered recently. Can't recommend them enough.

Fix my glasses repaired a broken arm off my prescription glasses.
Excellent communication, free shipping both ways, 9 day turn around.. couldn't be more pleased.

great job!!, I purchased a pair of expensive Gucci glasses, playing with my grandson, they broke, I reach out to the manufacturer, they said nothing could be done, went to local repairs places, and same thing, I could not give up after 600.00 dollars spent, I found fixmyglasses online, they fixed it!! good job guys, thank you

My RayBan Olympians are almost 40 years old and I have taken them to a few “professional” sunglasses repair shops with no luck. I was skeptical when they offered to fix them for $25 but they did. Free shipping both ways and returned in less than a weeks time. Thank you so much!!

I have now sent in three pairs of glasses to be repaired and each time they did an excellent job bringing back to life glasses that were no longer usable. I'm sure there are some glasses that are beyond repair, but if if there is any chance a pair of glasses can be fixed, these guys can do it!

I sent glasses in for specific repair. A week later I was contacted with an outrageous price. I specified the repair electronically and included a printed version in the box I sent in. These were ignored. I was sent a repair estimate that had nothing to do with the specified work. The glasses were returned as I asked NOT to be packaged. In short, every step of the process was ignored. Buyer beware, I would not recommend to others. And, the turnaround was 2 weeks. I will never trust this company ever again.

Never will have service done with this company. Spent nearly $300 and one pair of the glasses I had fixed broke in less than a month. They didn’t refund even partial. I’m so pissed. Waste of time. Don’t bother

We discovered FixMyGlasses.com at the onset of Covid. And we’ve sent multiple pairs of glasses off for repairs and gotten nothing but great work back, which allowed us to avoid unnecessary eye exams and expensive replacements. Plus we get to keep the glasses we love.

This company provides the BEST customer service and their repair quality is off the charts. My husband sat on my glasses and I was devastated. I found this company online, filled out the form, printed the free shipping label and sent off my glasses.
I received notification that my glasses had safely arrived within an hour of delivery to them and within another couple hours, received my options on the repair.
2 days later, I received the tracking number for my return. The entire process took 11 days, and my glasses arrived a day earlier than I had anticipated, looking brand new!! I highly recommend this company and couldn't be happier with them!!

From start to finish, excellent response.
Rec’d my repaired glasses yesterday, so happy to have my bi-focal sunglasses back! The two arms for the glasses …they match perfectly!
Anyone in my circle need repairs, your firm will be it!
Thank you!

The frame is cheap and they made my lenses small to fit the frame. They said the frame is the exact match as far as measurements, but when I got my glasses back the frame was not the same measurements as my old one. Now the frame doesn't match my face and it's way tight. Wish they were honest about the frame and it's size.

What can I say about Fixmyglasses... These guys are INCREDIBLE!! They were able to save, no three pairs of glasses. Their customer service is beyond reproach.

I had a situation where my primary pair and my secondary pair broke... I was in a panic. I emailed them and they emailed me back immediately. I explained the situation to them and they completely understood. I am blind without my glasses. They fixed and got them out for next day delivery and the price was so reasonable! Most companies would have raked you across the coals, knowing I needed the glasses. But Fixmyglasses didn't do that... They were responsive, understood my urgency and took action. I will always use Fixmyglasses and if you're wondering if I'm connected or affiliated with Fixmyglasses... I am not but I will tell you that they saved my job and for driving and for everything. They do unbelievable work and can fix ANYTHING!! I've used them before and they were great then and even greater now.

I was randomly searching for an eyewear repair shop and came across this one. I sent in my transition prescription safety glasses since the left arm broke. It was not repairable, but they were able to fit in into another frame with no problem. You cannot beat the pricing and free shipping and return. I must say they have excellent customer service throughout the whole process.

I sent a pair of Ray Ban Aviator 52mm glasses to fixmyglasses.com and their service was exemplary in every respect. It took the company less than two days to restore these glasses to virtual newness at a very fair price and expedient return. Their customer service representatives were efficient, kind and informative. Given the extremely pathetic state of customer service from myriad/most organizations overall, I could not be more pleased with the outcome afforded me by fixmyglasses.com

My glasses are rimless which is why I sent them in to be fixed but they were all crooked. Given how crooked they were, I should have tried fixing it myself. I was expecting a professional job, and being rimless I can't bend them by hand to align them.

They paid for shipping both ways and customer support was excellent. I had thought there would be no hope for my very thin metal sunglasses but they welded it with precision and you can’t even notice the difference.