Fixmybrokenmac Reviews 254

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My Macbook Air would not switch on, was quoted circa £425 from Apple to get it fixed! So booked in my machine for repair at "Fix My Broken Mac" service was great very efficient. My machine was courier... See more

Rated 5 out of 5 stars

I found out about RepairMyMac initally on Google and the reviews were positive so decided to send them my MacBook Pro. All communications were clear and prompt. Will responded to my questions quickly... See more

Rated 5 out of 5 stars

Could not be happier with the service I received. I live locally so dropped off the laptop myself, everyone was very friendly. Received my diagnosis in 2 working days and it took about a week to fix,... See more

Rated 4 out of 5 stars

Highly recommend the team at Fix my broken Mac. Fair pricing and on quote charging. Quickly identified hard disk problem, sorted and replaced. However on return I found battery issues which they had... See more

Company details

  1. Computer Repair Service

Written by the company

We fix Macs, iPhones and iPads and we do it cheaper and faster than Apple. It doesn't matter if you have a brand new Mac or if it is 10 years old. We can offer a 1, 3 or 5 day express service if you're in a real hurry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

254 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Fixing My 2017 Macbook Air

My Macbook Air would not switch on, was quoted circa £425 from Apple to get it fixed! So booked in my machine for repair at "Fix My Broken Mac" service was great very efficient. My machine was couriered via UPS would recommend to anyone who has "Out of Guarantee" Mac issues to use. I would use them again!

28 April 2021
Unprompted review
Rated 5 out of 5 stars

MacBook Pro 2016 Keyboard Replacement

Could not be happier with the service I received. I live locally so dropped off the laptop myself, everyone was very friendly. Received my diagnosis in 2 working days and it took about a week to fix, but I needed a whole keyboard replacement. Picked up the laptop to find it still had a minor issue, took it straight back and it was fixed within 2 days. Would definitely recommend as Apple didn’t want to know and we’re going to charge me £600+ or to get a new laptop when mine was only 5 years old. Excellent service and laptop felt safe and secure when left.

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Macbook Pro 2014 Trackpad Replacement

I found out about RepairMyMac initally on Google and the reviews were positive so decided to send them my MacBook Pro. All communications were clear and prompt. Will responded to my questions quickly and clearly. The repairs were carried out and the MacBook returned in perfect condition. I can only recommend this company very highly for any repair. They are way cheaper than Apple who I would have preferred except for their prices. I am also pleased with the answers that Will provided that saved me additional money in spare parts. If you want quality repairs without the hassle of never ending cost escalations you could not do better than this company. Very highly recommended!!

21 April 2021
Unprompted review
Rated 4 out of 5 stars

Highly recommend the team at Fix my…

Highly recommend the team at Fix my broken Mac.
Fair pricing and on quote charging. Quickly identified hard disk problem, sorted and replaced. However on return I found battery issues which they had missed in initial checks. Returned unit to them and again speedy replacement of battery, only charged for the battery cost, due to their missing it on first checks, so good value. Would definitely use the team again for any future issues. Far better value than the Apple “geniuses” who only want to sell new units, or overcharge for repairs. Great service

15 April 2021
Unprompted review
Rated 5 out of 5 stars

iMac Repair - Excellent Service

Excellent service. Prompt repair to my iMac, after hope had been given up it could be fixed. Easy to use booking, collection and returns process, and the combination of online account portal and emails made it a user friendly process. Tradecraft excel.. iMac returned all fixed and no data lost good as new. Fair pricing and a less expensive than Apple or affiliates. Will highly recommend to friends and contacts in need of apple product repairs. Well done guys .. thank you

16 March 2021
Unprompted review
Rated 5 out of 5 stars

This company is 2nd to none on both…

This company is 2nd to none on both service and Price .they really do put Apple to
Shame as they are quicker cheaper ,more pofestional than any PC Compay I have ever dealt with .I would not hesitate to recommend them to friends and family -well Done you!!!
Thanking You All Once Again for all your help and support fixing my Apple Book Air V2017
Paul Downing -Rutland

12 March 2021
Unprompted review
Rated 1 out of 5 stars

Would never recommend

6 March 2021
Unprompted review
Fixmybrokenmac logo

Reply from Fixmybrokenmac

This is a very unfair review.

We arranged to collect the MacBook free of charge, diagnosed it within 24 working hours, again for free. The customer was unhappy that they would have to pay £75 for a report for their insurance company, and have therefore given us a 1 star review. They would have been reimbursed by the insurance company for the report.

Very unfair.

Rated 5 out of 5 stars

Excellent service

Excellent service. I wanted, firstly, advice, which I got and followed. Old Imac with a failed graphics card. Not worth repairing because of age. They put the working HD into an enclosure for me and I now have access via another machine. I appreciated the time and expertise.

4 March 2021
Unprompted review
Rated 5 out of 5 stars

A company that is honest and trustworthy.

A company that is honest and trustworthy, putting the customer's needs first. I approached them with my old Mac Book Pro and they went out of their way to find a resolution for me. They focused on an outcome that was positive for me and the staff members are friendly and helpful. They are now the place I will go to with any Mac support I need in the future and I will definitely recommend them to others. Thank you all. Cathy Kingham.

2 March 2021
Unprompted review
Rated 5 out of 5 stars

Upgrading a 2013 iMac could have been a…

Upgrading a 2013 iMac could have been a difficult experience. All queries were answered quickly and the turnaround of a day to install an SSD and new memory meant no time wasted. Thanks guys, I look forward to a good few years with the machine.

1 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

As per my previous experience very professional, quick turn around, fixed the problem (broken on off switch iPhone) and competitive price. Highly recommended.

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Fast, reliable, clear and efficient service with integrity!

Very pleased with Fixmybrokenmac, they were very helpful and clear from the outset and giving their diagnosis, also their user interface to check the status of your repair and breakdown of costs was outstanding and evidently are very transparent with quoting a price and repairing your mac. I was very impressed at their level of integrity and clarity throughout this whole process. Highly recommend and if I ever break another mac again (hopefully not!) but I will def come back to them :)

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Ben - SSD swap out

Wanted to swap out my old HDD for a SSD, company couldn’t have been more helpful and advisable I will happily use this company in the future :) Keep up the great work!

16 January 2021
Unprompted review

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