poor customer service, feels like they’re trying to grab as much money as possible from the customer, and my device still had problems when it got delivered back.
wanted to fix the screen of my nintendo switch lite so i contacted “apple james” from the website’s contact. wouldn’t tell me the price range beforehand and only after i paid 100rmb to find out the problem at hand, he told me the price (that was out of my budget) and made it such that i had no choice but to continue forward as i already paid the fee to check the problem. it took around a week to fix my switch, and when i got it back, two buttons at the top didn’t work at all. it was perfectly fine before i sent it to them. i asked them to help me fix it and told them it was working perfectly fine so why is it only when i wanted to fix the screen the buttons suddenly stopped working - they charged me an extra 200rmb to fix the buttons (that were PERFECTLY fine before) and then it took like another week for them to send it back. apple james on wechat had poor customer service, ghosting and not replying for hours on end, only ever replying with a “we’re not working today” (a complete contradiction to what they said on their website) or sending me the fee for delivering my switch back to my house. overall it took around a month to send and get my switch back in a condition that it actually workable. 0 star experience, felt like they were scamming me out of every opportunity they had. only gave a 1 because at least my switch works now. go to a local store to fix your devices instead.
