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Rated 1 out of 5 stars

Ordered a part.1 week later, emailed about order status, and they said they just cancelled my order? No reason, just cancelled it. Called and got a hold of no one. ZERO stars on customer support.

Rated 1 out of 5 stars

Awful customer service that doesn't answer questions. Bought 2 of the same screens a few months apart, both received broken. Would not give refund/replacement under any circumstances. Don't waste you... See more

Rated 1 out of 5 stars

Just bought a Pixel 3A screen there. The screen has less resolution than the OEM and becomes unresponsive after a couple minutes of prolonged usage. This is probably yet another drop-shipping compa... See more

Rated 2 out of 5 stars

Product arrived damaged. immediately sent photo of the damage before shipping out and was told to return it (you have to pay for return shipping btw, joy) few days go by and they acknowledge... See more

Company details

  1. Phone Repair Service
  2. Cell Phone Store
  3. Mobile Phone Repair Shop

Information provided by various external sources

Find brand new smartphone and tablet replacement screens and parts at affordable prices. DIY repair resources including tools, videos, and teardown guides.


Contact info

  • American Pacific Drive 1445, 89074, Henderson, United States

  • fixez.com

1.5

Bad

TrustScore 1.5 out of 5

150 reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality products

High quality products. The screen that I bought it's really premium quality, couldn't ask for anything better!

30 September 2021
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping. The product was very well wrapped, so it arrived home safe and in great conditions. order 104800459

28 September 2021
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices. Everything here is awesome, completely recommend them. order 104710046

24 September 2021
Unprompted review
Rated 5 out of 5 stars

Great purchase

Great purchase. With the items that I bought I fixed my phone and It looks good as new! order 104755048

9 September 2021
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, fast, respectful and cheap. Great experience order N°104741235

6 September 2021
Unprompted review
Rated 1 out of 5 stars

Defective product, and they refuse to honor their own quality and return policy

This company claims a strong quality and refund policy, but these are both fraudulent, as they do NOT honor them.

In my case: I purchased an LCD screen in July 7, 2021 for $86.19. I succesfully installed the screen, and it worked fine for 4 days. (Yet the company claims I damaged it in handling). Then, after 4 days, a purple spot appeared on the screen, and the spot continued growing ever after, so I ordered another screen from Fixez.com (since this was my only phone) to replace it with.

Again, installation was successful. But again, after a few days, many purple spots appeared (much more than the first screen). At this point, I lost faith in their quality, and ordered a third screen from a different supplier. That screen has been working perfectly for about a month now, so obviously I know how to install screens without damaging them. And obviously the quality is much better than the 2 screen I bought from Fixez.com.

Fixez refused a refund based on false claims of damage upon installation. They never sent any evidence of such. Unless you have money to throw away on defective products, I strongly advise against Fixez.com

10 August 2021
Unprompted review

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