Had my car repaired by this company recently and honestly couldn’t fault the service. Friendly and efficient from drop off to pick up. Polite service, kept me informed via regular phone calls with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was contacted very soon after contact with insurance company. Whole process was dealt with professionally and friendly. An awesome job done to repair my car. My only criticism is that a periodic br... See more
Great friendly service Good communication and explanation, and understanding when I queried having to pay excess when other party was fully at fault. Allowed me to return after leaving somethi... See more
I am the sort of person who to put it mildly am fussy, I can find a fault in anything, but not on this occasion ! absolutely first class work, had damage to my rear bumper & it was repaired perfectly,... See more
Company details
About Fix Auto UK - Fix Auto West Norwich
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
4 to 6 Whiffler Road, NR3 2BH, Norwich, England, United Kingdom
- 01953 454181
4.7
Excellent
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and efficient
12 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great pre repair communication and…
Great pre repair communication and lovely reception staff. Great after sales, resolving an issue after the repair.
8 May 2026
Reply from Fix Auto UK - Fix Auto West Norwich
Hi,
We are glad you had a good experience through the repair process however if there is an issue you need resolving we are more than happy to take a look. We haven't had anyone come back to us with an issue recently and can't locate any details in our system using the name on this review so are unable to contact you or figure out which car/repair this relates to. Please can you give us a call on our normal number or call in to the office so we can take a look and get the matter resolved for you.
All you could ask for.
Good communication, friendly staff, work was of a high standard. Absolutely no complaints.
8 May 2026
Reply from Fix Auto UK - Fix Auto West Norwich
We are very pleased you had a good experience with us, always nice to hear :)
Excellent service
My car was presented back to me in excellent condition. Repair and paint match is fantastic. Staff very friendly and helpful.
1 May 2026
Reply from Fix Auto UK - Fix Auto West Norwich
Thank you for the review, great to hear you are happy :)
They was very helpful with any…
They was very helpful with any questions and the staff was friendly and the work completed was great and quick
2 April 2026
They provided frequent update and kept…
They provided frequent update and kept to expected completion date
30 March 2026
Great service thanks
12 March 2026
Great experience
Great experience, well informed and car was collected and delivered back. Thank you
13 February 2026
Excellent service very pleasant and…
Excellent service very pleasant and professional customer service and support kept updated every step.The results were outstanding Very impressed with everything
28 November 2025
Great workmanship 5 stars !
Car looks the best it ever has in my ownership !
The work on the car was repaired to a very high standard
Cleaned so good it looks new
Definitely worth 5 stars in my view
4 November 2025
Recommend Fix Auto
Recommend Fix Auto - everyone involved in the repair of my car were brilliant - lots of communication so I knew what was happening and the car was returned to me as good as new - thanks to everyone at Fix Auto
23 October 2025
The company were so very helpful
The company were so very helpful, communicated everything very well and kept me informed
30 October 2025
Fantastic experience so far
Fantastic experience so far. Car has just been dropped off after only a week, shinier than it was before the plonker hit it when it parked. Looks like a new vehicle. Everyone was lovely and kept me informed throughout the process.
22 August 2025
Unprompted review
Staff very friendly and helpful
Staff very friendly and helpful, kept up to date with repairs which were finished within time frame requested
23 July 2025
The staff were very helpful
The staff were very helpful, kept me informed with a very long drawn out repair, because the parts were not available, they arranged with the insurance company that I could have my car back minus a small piece of trim. They will inform me when it has been delivered.
My car was delivered to me and the hire car taken back for me.
16 July 2025
All the staff there were great
All the staff there were great, very helpful. Any phone calls were dealt with politely and thoroughly.
The communication that I had was excellent, through emails or phone calls.
I highly recommend this part of the Fix Auto company.
18 July 2025
Great service and repair.
I was contacted very soon after contact with insurance company. Whole process was dealt with professionally and friendly. An awesome job done to repair my car.
My only criticism is that a periodic brief update by message would have been welcomed. Other than that, a great service all round.
26 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.