Fix Auto UK - Fix Auto West Kensington Reviews 

1,173
TrustScore 5 out of 5

5.0

112/114 North End Road, West Kensington, W14 9PP West Kensington, London, GB


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Rated 5 out of 5 stars

Great service from the garage! The team was professional, friendly, and kept me updated throughout. The repair was done on next day and it was top quality—my car looks brand new. They even polished ou... See more

Rated 5 out of 5 stars

Quick turnaround - fantastic experience! My car was brought in to the garage following an accident. The team were able to source the replacement parts and do the necessary fixes in a matter of days.... See more

Rated 5 out of 5 stars

Amazing experience overall. Easy to contact on the phone, helpful and resourceful. Collected and cued my car over the weekend with no issues, prompt to call back and ask me to collect it even washed a... See more

Rated 5 out of 5 stars

Perfect, I really appreciate how quickly and professional the team are. They kept updating me and letting me know everything about the car and the work they done was excellent.


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto West Kensington

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 112/114 North End Road, West Kensington, W14 9PP, West Kensington, London, United Kingdom

  • 020 7381 3338

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,173)

5,667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fix Auto Kensington

I was assigned to Fix Auto by my insurance company and am so pleased. They messaged me immediately with information to come into the garage on my own time without booking an appointment. Once I was there to get an estimate, I was given a slot the following day. They collected my car from home and fixed my headlight and scuffs in one day. I collected a car that looked brand new - polished and cleaned inside and out. Thank you so much.

26 September 2025
Unprompted review
Fix Auto UK - Fix Auto West Kensington logo

Reply from Fix Auto UK - Fix Auto West Kensington

Mr Daniel Goldstein,

We're happy to hear you were so pleased with our service! It's great to know you appreciated the convenient estimate process, quick repair time, and the care we took in returning your car in excellent condition. Thank you!

Rated 5 out of 5 stars

From the moment I walked in the dore I…

From the moment I walked in the dore I knew I would get well taken care of
Hammil made me feel comfortable and the parts and scheduling were ordered to best suit my schedule
The final work was better even than I expected top class experience Thank you to the team

17 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

michael Conway,

We're happy to hear that you felt well taken care of from the moment you arrived. It's great to know the scheduling and work exceeded your expectations. Thank you for sharing your top-class experience with us!

Rated 5 out of 5 stars

Very detail orientated and…

Very detail orientated and professional. Exactly what you want from a car body shop Went above and beyond.

16 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Jason bevan,

We're happy to hear that you had a positive experience with our detail-oriented and professional service. We appreciate you acknowledging our efforts to exceed expectations!

Rated 5 out of 5 stars

Great communication

Great communication, great customer service, good prices

19 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

maz azar,

We're glad you enjoyed your experience with us! Thank you for your positive feedback regarding our service and prices.

Rated 5 out of 5 stars

I can't recommend highly enough.

I manage a small fleet of cars and use these guys whenever we need any bodywork repairs. Their work is of excellent quality and the turnaround is efficient and quick. I can't recommend them highly enough.

18 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Marie,

We appreciate you taking the time to leave us such a fantastic review. It's great to hear that you are consistently pleased with the quality and efficiency of our work. We value your recommendation!

Rated 5 out of 5 stars

Great service

Great service, very happy thank you!

17 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Mor,

We are so glad to hear that you were happy with our service. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

First class service quick efficient…

First class service quick efficient competent reliable. Would highly recommend

15 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Stephanie,

We appreciate you taking the time to leave us a review. We are happy to hear that you had a great experience with our team.

Rated 5 out of 5 stars

Very quick very professional and…

Very quick very professional and quality service. They turned round my bumper replacement within 24 hrs! Couldn’t have asked for more.

16 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

GT,

We're happy to hear that you received quick, professional, and quality service. We appreciate your positive feedback regarding your bumper replacement!

Rated 5 out of 5 stars

Very happy with the results

Very happy with the results. Car was given a great all over polish as well.
Staff are friendly and very helpful.
Job was completed very quickly.
Need to keep the hand basin in the toilets a bit cleaner please.

12 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

A P,

We're happy you're pleased with the work and the friendly, helpful service. We appreciate your feedback about the restroom; we'll address it right away. Thanks!

Rated 5 out of 5 stars

Great service, great price

Great service, great price. Best place in this part of London by some distance.

11 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Rob,

We're happy to hear that you had such a positive experience with our service and pricing! Thank you for your kind words and feedback.

Rated 5 out of 5 stars

If I could give 10 stars I would

If I could give 10 stars I would! Aman and Hemal are absolute gentlemen. They carried out a fantastic job with my car which was severely damaged in the front and the rear in an accident. They are highly efficient, professional, responsive, genuinely caring and absolute gentleman. I cannot be more grateful.

11 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

maryam ferereydoun,

We're so glad to hear that you had such a positive experience! It's wonderful knowing we could help restore your car after the accident. We appreciate your kind words and are grateful for your feedback.

Fix Auto UK

Rated 5 out of 5 stars

Super helpful team

Super helpful team - went above and beyond to get my car fixed as soon as possible whilst keeping me updated. Thank you!

6 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Jane,

We're happy to hear that our team was super helpful and provided you with timely updates! Thank you for your positive feedback; we appreciate it greatly.

Fix Auto UK

Rated 5 out of 5 stars

Excellent job

Helpful, efficient and knowledgeable service

4 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Patrick JH Scott,

We appreciate your positive feedback! We're so glad to hear you found our service helpful, efficient, and knowledgeable.

Fix Auto UK

Rated 5 out of 5 stars

Great service!

Very efficient service and great customer service, very friendly and helpful. They fixed the dents and paintwork on my car and it's looks great. They also checked the car over and they fixed another problem too! Would highly recommend, an all round great service!

2 September 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Natalie Williams,

We're happy to hear about your efficient and friendly experience! We appreciate you recommending our all-round service and that you are pleased with the repairs completed on your vehicle.

Fix Auto UK

Rated 5 out of 5 stars

Absolutely five star experience

Absolutely five star experience and result - I thought my damaged driver door was beyond repair but now its as new! The staff were extremely friendly and accommodating from start to finish. They managed a super quick turn around and the results were nothing shot of astonishing

21 August 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Jason Cole,

We appreciate you sharing your five-star experience! We are glad to hear that you were so satisfied with our team's friendly service and the quality of the repair.

Fix Auto UK

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Slight issues following the repair, but the Fix Auto team stepped up immediately and got everything sorted, no questions, just quick and professional actions….100% satisfied. 5 star experience.

20 August 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Timothy,

We're happy to hear that our team provided outstanding customer service and quickly resolved the issues following the repair. We appreciate your feedback and are glad you had a 5-star experience!

Fix Auto UK

Rated 5 out of 5 stars

Very friendly and great quality repair

Very good communication, very friendly and did a superb job.

15 August 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Ranulph Wood,

We're happy to hear that you had a positive experience with our team! Thank you for your kind words and appreciation of our work.

Fix Auto UK

Rated 5 out of 5 stars

Such quick fix

Such quick fix, cleaned my car, excellent and very friendly customer service and gave me a little gift!
Handed in my car for the door to be fully fixed as someone left a massive dent. Fixed it in less than 2 days.

Thank you guys.

11 August 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto West Kensington

Varvara Darling,

We're happy to hear that you had such a quick and excellent experience with us! We're glad our customer service was friendly and that you appreciated the gift. Thank you for your positive feedback and for trusting us to fix your car's dent so quickly.

Fix Auto UK

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