I have had occasion to use "Fix Auto" twice in the past. I have recently had to call on their services again. Nothing has changed. - Most helpful reception staff. If you want sound honest advice speak... See more
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I wasn’t going to write a review as u don’t like writing negative ones but as I have had 4 messages since telling me to leave one, here we are. The car repair is fab, all that needed done was the b... See more
Company replied
From taking my car to access the damage to the repair was very efficient, the staff were polite and was l told approximately how long the repair would take. Their courtesy car was excellent and simil... See more
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The repair process from start to finish was carried out efficiently, professionally, really quickly and in a friendly manner. I was kept informed at each stage, and when Michael learned I had been una... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Crowther Road, NE38 0AQ, Tyne And Wear, United Kingdom
- 0191 417 2677
4.5
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Repair is immaculate.
Repair is immaculate and they made sure it was done in time for us to go away
2 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Mr Dales
We're so glad the repair met your expectations and was completed before your trip. Thank you for your positive feedback!
Brilliant job…
The repair is flawless 100% spot on and the repairer picked up and dropped off a my home so effortless cannot fault at all.
14 May 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Peter
We're happy to hear that the repair met your expectations and the pickup/drop-off service was effortless. Thank you for your positive feedback!
They were excellent excellent from beginning to…
They were excellent from beginning to end. Everything they said they would do they did. Mandy on reception is a star.
6 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Karen
Mandy is brilliant yes thanks
We're happy to hear that you had such a positive experience with us! We appreciate your kind words and are glad everything went smoothly. Thanks for the feedback!
Marc, Bodyshop Manager
Excellent Service 5 *
Excellent service from start to finish. Good communications and an excellent repair within a very short space of time
13 May 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi
We're delighted to hear you received excellent service and a quick repair! We appreciate your positive feedback regarding our communication.
Many thanks
High class service! …
I have to say that this company were fantastic. Repairs were completed to a very high standard and I was kept fully informed of each stage. Staff were friendly, courteous and really helpful.
31 March 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Karen
We appreciate your fantastic feedback! We're so glad to hear that you were fully informed and satisfied with our team's helpfulness and the high standard of our repairs.
Thank you
Excellent service,was kept informed on…
Excellent service,was kept informed on work progresd
24 April 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Malcolm
We appreciate your positive feedback and are glad you were informed of our work. Will pas thanks on to the team
Repair of damaged bonnet and wing.
Repair of damaged bonnet and wing arranged by Suzuki insurance. I took my car to Fix Auto for them to give a quote as car was safe to drive. They would have come to the house for assessment but I declined.
They called me as soon as parts were available. Arranged for me to drop car off with them and to pick up loan car. Loan car supplied similar to my car with similar mileage. Repair took the same time as they estimated. I was kept informed of the different stages the car was at, for example, in paint. Car repair returned the car to as new condition.
Impressive service and can't fault the repair.
26 March 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi David
We appreciate you taking the time to share your positive experience with our services. We're thrilled to hear that you were impressed with the service you received, particularly the communication and the quality of the repair. It's fantastic that you found the loan car to be a good match for your needs and that the repair was completed within the estimated timeframe. We strive to provide our customers with a seamless and positive experience, and your feedback reinforces our commitment to excellence.
This excellent detailed review is really appreciated .
Great repair
Great repair and extra work I requested done was excellent. Some elements of customer service has issues, had to chase things initially and some things not explained fully to me with regards to procedures/payment.
14 April 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Caroline
We appreciate your kind words about the repair and extra work. We strive to provide excellent service and are sorry to hear about the communication issues you experienced. We value your feedback and will use it to improve our customer service processes.
Reply from Fix Auto UK - Fix Auto Washington
Hi David
We're so glad to hear you were happy with the service. We strive to provide the best possible experience for our customers. A nice simple review straight to the point and a pat on the back really does go a long way !
Thank you !
Just got the car back today after…
Just got the car back today after someone ran into the back n/s quater whilst stopped at traffic lights.
Looks great from every angle and drives exactly like it did before the accident, great job thanks
21 March 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Alan
We're so glad to hear that your car looks and drives great after the accident. We understand how stressful it can be to have your vehicle damaged, and we appreciate you choosing us to handle the repairs. We're committed to providing our customers with the highest quality service and workmanship.
There was no communication.
13 March 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi
We understand your frustration with the lack of communication. We value your feedback and will use it to improve our communication processes. Not to make excuses it is sometimes difficult to stay proactive when very busy but we must get better at that
It Was collected from my address
It Was collected from my address, and returned to me in excellent condition with a repair that is impossible to tell from the original . My car was damaged it took 2 weeks to repair costumer service was absolutely kind and i recommend
7 March 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi
Thank you for your kind words and 5-star rating. We're thrilled to hear that you were happy with the repair work and the service you received. We appreciate your feedback and will share it with our team.
Crash damage
Car was crashed into and damaged on passenger side.
Was collected from my address, and returned to me in excellent condition with a repair that is impossible to tell from the original.
21 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi David
We're glad to hear that your car was returned to you in excellent condition after the repair. We understand that being involved in an accident can be a stressful experience, and we appreciate your feedback about the quality of our repair work.
Trust this Washington team with your repair!!
The repair process from start to finish was carried out efficiently, professionally, really quickly and in a friendly manner. I was kept informed at each stage, and when Michael learned I had been unable to secure a replacement car (long story), he worked hard to repair mine before schedule, despite the wrong part having been sent. I cannot thank him and his team enough. My car was returned looking like new! :)
28 February 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Chris
Thank you for your kind words and for taking the time to leave a 5-star review. We're thrilled to hear that you had a positive experience and that the team was able to go above and beyond to help you. We appreciate your feedback and will share it with the team.
GREAT SERVICE
GREAT SERVICE, CAR COLLECTED FROM HOME, COURTESY CAR DROPPED OFF, REPAIRS DONE, CAR DROPPED BACK OFF AT HOME, HASSLE FREE, WOULD HIGHLY RECOMMEND. THANK YOU
26 February 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Claire
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our service. We strive to make the repair process as convenient and hassle-free as possible for our customers.
Terrible customer service
Terrible customer service. When you rang the bodyshop no one knew what was going on and would email someone who could help. It was hours later, or even the next day when you got to speak to someone for information about your car. The repair was very good but wouldn't use them again due to the poor customer service
4 February 2025
Reply from Fix Auto UK - Fix Auto Washington
Hi Alma , We understand your frustration with the customer service experience. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We value your feedback and will use it to improve our processes.
Great service
Polite, friendly staff. Car was picked up from home and returned when fixed. Good job.
6 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Thank you for your kind words. We're glad to hear you had a positive experience with our service.
Good service
Good service, good standard of work.
Friendly, polite, helpful people.
Thoroughly recommend.
23 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Mr Fenwick , Thank you for your kind words and 5-star review. We're delighted to hear you were happy with the service and standard of work. We appreciate your recommendation.
They did a wonderful job
They did a wonderful job. Everyone is so helpful. It's definitely a 5 star service.
11 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Mr Davies, We are thrilled to hear that you had a positive experience with our service. We appreciate your kind words and are glad that our team was able to assist you.
Brilliant service
Brilliant service, quick and very reliable, would highly recommend!
14 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Thank you for your kind words! We're thrilled to hear you had a positive experience with our service. We appreciate your recommendation.
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