Right from the first contact with Fix Auto i have been well informed of the complete process. I have received updates to the repair progress in a timely manner. All of the staff have been friendly and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cannot fault Jaz and the whole team at FixAuto Walsall (including front Reception desk support). The whole process with Fix was well-planned and efficient, and really quick turnaround for brilliant... See more
Company replied
I couldn’t be happier with the service I received from Fix Auto Walsall. From start to finish, the whole process was professional, friendly and stress-free. The bodywork was absolutely outsta... See more
Company replied
Excellent service from Stacey Emma soon as I got the call from them second to none service naz VDA department very good service transparent with everything and highly recommend for bodywork and paint... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Walsall
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 3 Upper Brook Street, WS2 9NT, Walsall, United Kingdom
- 01922 611288
4.2
Great
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication from Chloe
Great communication from Chloe, professional, and the service I received was great. My car took a lot quicker than expected, and their drop off/ pick up service was fantastic. Especially at shirt notice. Thank you!
13 February 2023
Lovely work on car never seen it so…
Lovely work on car never seen it so clean receptionist excellent
7 February 2023
I thought the whole repair took far too…
I thought the whole repair took far too long. My vehicle was collected on the 31st October 2022 and I had it back this week on the 10th January 2023. On inspecting my vehicle the passenger side rear wheel arch trim was loose and also on the rear of the boot on either side there is two marks from over spray, where it has been sprayed. The collection and delivery of my vehicle was all fine, just a shame the repairs weren't!!!
14 January 2023
Very Professional throughout…
Very good communication & professional throughout the repair of my car, received weekly updates on progress & work was carried out to a professional standard, on hand over back to me my car had a mini valet, Very pleased with this company, would highly recommend.
14 December 2022
Unprompted review
MG ZS
I had to take my car to get some body work done I was recommended Fix Auto UK, OMG they have done a fantastic job, you wouldn’t of thought it was the same car.
The after service was second to none, very polite.
Auto Fix UK thank you
Ron Murray
25 November 2022
Unprompted review
Great job done by Fix auto
Great job done by Fix auto
Really pleased by the finish of my car
Well done
9 November 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good repair of the car but overall let…
Good repair of the car but overall let down by bad customer service, 1st time they handed the car back they had damaged the side of the car at their garage, 2nd time a headlight still wasn’t working and was told I had to pay for it so third time I accepted it back. Took 2 months to get my car back.
2 November 2022
Reply from Fix Auto UK - Fix Auto Walsall
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Very pleased with all the aspects of…
Very pleased with all the aspects of the work undertaken ,the people picking up and dropping the car were respectful and professional and I was very impressed with the repair
26 October 2022
Accident repair
Customer service is impeccable, the work carried out was to the highest standard.
7 October 2022
My car needed repairing after a bump
My car needed repairing after a bump, they were very friendly and explained all the work they would undertake to get my car back on the road, it only took a week and the work they did was first class, definitely recommend them
21 September 2022
Accident repair
Fab company…. Trust worthy and really helpful. Should I ever have any issue again before I’ve even called my insurance company this is who I will be calling.
30 August 2022
Terrible service I would never use them again!
My repair took over 3 months due to parts shortage. Never got any updates. Very difficult to actually speak to anyone there. I left voicemails but got no response. They took payment when work done, but then my car failed the QC check and had to wait for further work to be done. My fully electric car finally returned to me with "critical low battery charge - performance will be affected" in red on my dashboard display. The guy who returned it to me joked he was worried he might not get to delivery point before charge ran out completely! Luckily I have a charge point at work, but what if I did not? I would not have been able to drive home in my own car! If there was an option for zero stars rating I would have chosen that instead, but one was the lowest I could select. I would never choose to use this company again.
8 September 2022
Reply from Fix Auto UK - Fix Auto Walsall
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself. We try to keep our customers informed with any new information throughout the repair process that directly affects the customer.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
It was a good overall fix but there was…
It was a good overall fix but there was fun color on my grey part of the bumper
15 April 2022
The team at Fix Auto have been Fanbloodytastic!!
The team at Fix Auto have been brilliant from start to finish!! 5⭐️!!
Sharon at reception is kind and courteous & super helpful. The quality of the repair is great & the drivers are respectful and supportive. Really grateful for the first class service I’ve received from start to finish which was far quicker than I anticipated ☺️!! Huge Thanks Fix Auto Walsall ☺️
11 April 2022
Unprompted review
Fix auto go above & beyond!
A massive thank you to the team at Walsall fix auto, they collected our car and promptly got her sorted (can’t even tell she had a folded boot) the guys who collected was polite, informative and made sure our car was returned spotless!
A special mention though to Sharon on the desk as throughout our repair she’s been amazing! She’s an absolute credit to her company!
A 5**** review from us for your superior service in getting our vehicle back to us! Thank you again.
Nicole & James!
7 April 2022
Unprompted review
I am more than happy with the the…
I am more than happy with the the repairs to my car it’s spot on thank you for your hard work 👍
6 April 2022
Unprompted review
First class experience
Excellent service throughout the whole process. Kept up to date with the progress of the repair from day one and the repair was of the highest standards. Can't recommend highly enough.
1 April 2022
Unprompted review
Amazing experience
These guys were great from start to finish. Great communication and updates which made the process effortless and stress free.
1 April 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.