Took the car here after a minor bump damaged the bumper. Fast, efficient and friendly service, had the car looking good as new promptly and very easy drop off and pick up. Gave the car a clean as well... See more
Location
Switch locationPontypridd Road, Rhondda Cynon Taff, CF39 9PH Porth, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff was all friendly and welcoming. Car took longer than expected due to parts not being deliver but soon as parts arrived they fixed the car straight away.
Company replied
Took my car here to remedy a poor repair job undertaken by a VW main dealer. The friendly and helpful team quickly identified the issue and advised of the necessary work to remedy. Job was completed o... See more
Company replied
I have given a five star rating on my experience with Fix Auto UK because of the service I recieved from them, together with the excellent workmanship requarding the repairs to the vehicle. When speak... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Pontypridd Road, Rhondda Cynon Taff, CF39 9PH, Porth, Wales, United Kingdom
- +44 1443 682217
4.7
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really impressed with the repair work…
Really impressed with the repair work the team did to my vehicle(scratches on side due to another vehicle)
Was given a courtesy car and had my car back within a week.
Overall, I was really happy with the service provided, couldn't fault them.
13 January 2025
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your kind review. We're thrilled to hear you were happy with the repair work and the service you received. We appreciate your feedback and will share it with our team.
Good service
Good service, kept me informed and involved through process, repair first class, and even give the inside a clean
29 January 2025
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your kind words! We're thrilled to hear you were happy with the service and quality of the repair. We appreciate you taking the time to leave a review.
Lead times of parts were frustrating…
Lead times of parts were frustrating and also the Kia didn’t match the Isuzu put in. But other than that great service. An update every so often would’ve been good too. Staff very friendly though.
19 December 2024
Reply from Fix Auto UK - Fix Auto Pontypridd
We're sorry for the frustration and completely understand parts delays having a bad affect on your experience during your repair. We try our best to tackle parts issues cycling through every resource at our disposal but sometimes it is left out of our hands.
I'm glad we didn't fail you beyond that and appreciate you taking the time to leave us an honest review of your experience. We will do our best to improve our processes of updating customers. Thanks, Fix Auto Pontypridd Management.
Friendly quick and done an amazing job
Friendly quick and done an amazing job, couldn't rate them high enough.
16 December 2024
Reply from Fix Auto UK - Fix Auto Pontypridd
Thanks for the review!
Brilliant
Brilliant, efficient service. Both reception and garage staff were very helpful and made the process so easy.
17 December 2024
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your kind review. We're delighted to hear you were happy with the service and found our staff helpful.
Good job done
The repair was quick and efficient and the quality of the repairs was great
17 December 2024
Reply from Fix Auto UK - Fix Auto Pontypridd
We appreciate your kind words. We're glad to hear you were happy with the service.
All made seamless by the company
All made seamless by the company. A very speedy and efficient repair.
The repair was completed to a high standard.
13 December 2024
Reply from Fix Auto UK - Fix Auto Pontypridd
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with the best possible service and are glad we were able to meet your expectations.
Timely professional repairer
From the time of collision until delivery of repaired vehicle the service was outstanding. Good communication at every stage of the repair, also kept informed of any issues with regards to insurance company. Would 100% recommend for any repair job big or small. Very happy with the repair to my vehicle and it came back immaculate inside and out.
13 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your kind words. We are delighted to hear you were happy with the service you received. We strive to provide excellent communication and keep our customers informed throughout the repair process. We are thrilled you were happy with the quality of the repair and the condition of your vehicle.
A very happy customer!
Very friendly and helpful team from the moment I started insurance proceedings to get my car fixed. They were well prepared to receive my vehicle and had a curtesy car waiting for me. It was lovely to be welcomed by such happy and positive staff, the return of the curtesy car and pick up of my own car was equally just as good. The repair job was done to an excellent standard and my car looks as good as new. Would highly recommend!
10 October 2024
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team. We strive to provide excellent customer service and are delighted that you found our staff to be friendly and helpful. We're also glad that you were happy with the quality of the repair work.
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your kind words. We're thrilled to hear you were happy with the service and repair.
Superb finish
Took my car here to remedy a poor repair job undertaken by a VW main dealer. The friendly and helpful team quickly identified the issue and advised of the necessary work to remedy. Job was completed on time and the finish on the paint job was beyond expectation. Would 100% recommend and will use this shop for any future work.
3 October 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your kind words. We're so glad to hear that we were able to help you after a disappointing experience at another shop. We strive to provide excellent service and quality workmanship, and we're thrilled that you were happy with the results.
Reply from Fix Auto UK - Fix Auto Pontypridd
Hi Alin, Thank you for this 5 star review. Regards, Fix Auto Pontypridd
My car looks fantastic
My car looks fantastic. It looks the same as the day I took it out of the showroom brand new and that was 11 years ago. Thank you so much for such a wonderful job.
24 September 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your kind words and 5 star review. Regards from all at Fix Auto Pontypridd
Friendly, knowlegable and excellent work
Very happy with my repair from Fix Auto. The staff were lovely and friendly, very knowledgable and explained everything that needed to be done. They were quite fast as well. The car came back valeted as well. Thank you!
12 September 2024
Reply from Fix Auto UK - Fix Auto Pontypridd
Thank you for your feedback and 5 star review Nick, we really appreciate your comments. Regards from Fix Auto Pontypridd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.