Fix Auto UK - Fix Auto Henley-on-Thames Reviews 

50
TrustScore 4.5 out of 5

4.3

Units 2&3 Thamesview Industrial Estate, Newtown Road, RG9 1HG Henley on Thames, Oxon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was dealt with efficiently and by friendly staff who arranged pickup, fix and return of my Mini. Works were so good to the damaged area that I actually initially had to remind myself which side of... See more

Rated 5 out of 5 stars

Very organised from car collection to car return. Very thorough initial analysis. Kept me informed of progress. Great attention to detail. My 9 year old car was in good condition apart from accident d... See more

Rated 4 out of 5 stars

Great support from Andrea at the reception desk. Always available to give an update and contacted me directly when the status of my repair changed. The repair did take quite some time but the work was... See more

Rated 5 out of 5 stars

Fix Auto UK, Henley is an excellent company. Communication was extremely good from start to finish, with personal calls and text. The staff were very friendly, polite and professional. They fitted... See more


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto Henley-on-Thames

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Units 2&3 Thamesview Industrial Estate, Newtown Road, RG9 1HG, Henley on Thames, Oxon, United Kingdom

  • 01491 574705

4.3

Excellent

TrustScore 4.5 out of 5

50 reviews

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4.3

All reviews

(50)

5,824 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

worlds shittest service took over…

worlds shittest service took over 6months to fix a minor bumper issue and when on the phone was speaking to me like i am a piece of crap. Awfull service never use this company waste of time and treat you like scum. phone the wrong person constantly and then act like that's your fault.

What about the way everyone in your company spoke to me and alsway kept contacting the wrong person. and you never gave us any warning about the van

14 October 2021
Fix Auto UK - Fix Auto Henley-on-Thames logo

Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Good Afternoon Keval,

Whilst we always appreciate feedback on this occasion we’d like to highlight a few aspects that caused the delays. Firstly, we had used multiple measures available to us to source a bumper of which, due to delays with parts availability (something that is effecting the whole nation), took longer than we had hoped.

We would like to address that fact that we happily supplied a courtesy van whilst we had your vehicle, however we received multiple fines during this period of which we then had to remove the vehicle from yourself. We hope you understand that these fines and damage to the courtesy van isn’t conducive for us.

If you have any other areas you’d like to address please contact us.

Thanks

Fix Auto Henley on Thames

Rated 5 out of 5 stars

Fix auto have been amazing they went…

Fix auto have been amazing they went beyond to help me with a few issues I had with my insurance company agreeing to carry out some work!
Fix auto took the stress away and kept me informed all the way along.
Thank you

23 September 2021
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Reply from Fix Auto UK - Fix Auto Henley-on-Thames

thanks for your review, will pass on to the team

Rated 5 out of 5 stars

Good service

Had no problems dealing with Fix Autos. I was kept in touch throughout the time it took to repair my car, and am very happy with the repair

10 September 2021
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Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Dear Christopher,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Gary Morris Fix Auto Henley

Rated 5 out of 5 stars

Very efficient service

Very efficient service, kept me updated with what was happening and my thanks to Dave who was very pleasant and helpful.

8 September 2021
Fix Auto UK - Fix Auto Henley-on-Thames logo

Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Dear Carol,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Gary Morris

Rated 5 out of 5 stars

Excellent service and kept me well…

Excellent service and kept me well informed of what was happening

27 August 2021
Fix Auto UK - Fix Auto Henley-on-Thames logo

Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Hi Stuart,

Thank you for taking the time to review our services on Trustpilot.

We're glad to hear you had a great experience at Fix Auto Henley and will ensure your comments are fed back to our team.

Thanks again and have a great day!

Rated 5 out of 5 stars

Excellent service

Excellent service. Courtesy vehicle arranged very quickly. James and Dave were very professional, keeping me informed regularly on progress. Highly recommend using these guys.

17 August 2021
Unprompted review
Fix Auto UK - Fix Auto Henley-on-Thames logo

Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Hi Mark,

Thank you for taking the time to review our services on Trustpilot.

We're glad to hear you had a great experience at Fix Auto Henley and will ensure your comments are fed back to our team.

Thanks again and have a great day!

Rated 5 out of 5 stars

This was an annoying theft of a…

This was an annoying theft of a catalytic converter from my vehicle.
Fix Auto rang me within an hour of me submitting my insurance claim. They were very obliging and changed collection time without complaint.
They kept me informed of progress and offered to fit a protective plate to deter any future attempt of theft.
The vehicle was returned cleaned and valeted which they hadn't needed to do, since this was a theft of an external component.
Everyone I spoke to was most obliging and pleasant to deal with.

13 August 2021
Fix Auto UK - Fix Auto Henley-on-Thames logo

Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Hi Stuart,

Thank you for taking the time to review our services on Trustpilot.

We're glad to hear you had a great experience at Fix Auto Henley and will ensure your comments are fed back to our team.

Thanks again and have a great day!

Rated 5 out of 5 stars

Helpful and easy

Helpful and easy. Quick to arrange a pick up and drop off. Courtesy car provided also in good condition. Very polite staff both in persona and over the phone. They did a great job with the repairs from my accidents and cleaned the car and sent back in great condition.

27 July 2021
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Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Hello Disha,,

Thank you for taking the time to review our services on Trustpilot.

We're glad to hear you had a great experience at Fix Auto Henley and I will ensure your comments are fed back to our team.

Thanks again and have a great day!

Rated 5 out of 5 stars

Great service

Great service, I was kept informed of the progress on the repairs, replacement car was of a good standard. My car was returned clean and fantastic bodywork repairs. I would certainly recommend. Many thanks!!

22 July 2021
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Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Dear Peter,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Gary Morris Fix Auto Henley

Rated 4 out of 5 stars

Great job guys

Great job guys , David is nice guy to deal with. Would of been 5 star if you had given me a decent loan car. Darren

9 July 2021
Fix Auto UK - Fix Auto Henley-on-Thames logo

Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Hello Darren,

Thank you for taking time out of your day to give us a review, I appreciate you comments. I am sorry you were disappointed with the loan but our fleet is limited.

Kind Regards

Gary Morris

Rated 5 out of 5 stars

First class superb service and workmanship

First class superb service and workmanship. So pleased with the bodywork on my VW UP. Thank you guys. Highly recommended****

27 May 2021
Unprompted review
Fix Auto UK - Fix Auto Henley-on-Thames logo

Reply from Fix Auto UK - Fix Auto Henley-on-Thames

Dear Karen,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Gary Morris Fix Auto Henley on Thames

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