Really friendly and helpful service from the Hartlepool team, especially Katelyn. My car was delivered back to me good as new and it had even been valeted. I would definitely recommend their services!... See more
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I received very good service, my car was picked up from my home and the curtesy car delivered promptly at the date and time specified. The same applies to the return after the repair was completed.
I manage a fleet of vehicles and the service we received was outstanding and would definitely use again.
Excellent repair work. Car even given a valet which I wasn't expecting.
Company details
About Fix Auto UK - Fix Auto Hartlepool
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Burn Road, Cleveland, TS24 7LD, Hartlepool, Cleveland, United Kingdom
- 01429 808432
4.7
Excellent
42 reviews
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Excellent repair work
Excellent repair work. Car even given a valet which I wasn't expecting.
18 February 2026
Speedy and efficient service
I manage a fleet of vehicles and the service we received was outstanding and would definitely use again.
10 February 2026
Brilliant service
Really friendly and helpful service from the Hartlepool team, especially Katelyn. My car was delivered back to me good as new and it had even been valeted. I would definitely recommend their services!
23 December 2025
Excellent service from taking vehicle…
Excellent service from taking vehicle in to picking it up could track repair as it was going through the stage of repair when I picked my car up the repair job was like new they valet and polished my car looked like a new car when I picked it up.
28 October 2025
Quick and professional job
25 March 2024
the car was repaired to a high standard…
the car was repaired to a high standard with no problems
22 February 2023
I received very good service
I received very good service, my car was picked up from my home and the curtesy car delivered promptly at the date and time specified. The same applies to the return after the repair was completed.
14 November 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It took four months from a non fault…
It took four months from a non fault accident to getting my vehicle repaired. I was originally offered a courtesy vehicle but nearer the time they didn’t have any?
My vehicle has just been returned yesterday and the new rear bumper is on wonky! Cant afford to waste another four months of my time to put it bluntly.
28 October 2022
Reply from Fix Auto UK - Fix Auto Hartlepool
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
the service that was provide was great
the service that was provide was great, i was kept informed when my car was ready to be collected
the staff were very friendly and help full
the work carried out was to the highest standard 04
4 October 2022
Service was good and staff
Service was good and staff
Job was done in the period they stated
15 September 2022
The repairs made to my car were…fantastic
The repairs made to my car were excellent, its like it was brand new. I do think communication could very improved ie calls returned when asked for updates. Also 7 weeks for repairs is a bIt extreme, although i do except that Ford is partly to blame and a list of guaranteed repairs would be useful.
22 May 2022
Overall a very helpful team
Overall a very helpful team, and good communication along the way. Only comment was that the repair took longer than expected, and that could have caused some issues with other plans. However they provided a courtesy car for the entire period which helped immensely.
4 May 2022
Standard of workmanship was excellent…
Standard of workmanship was excellent but let down by little problems after picking car up, e.g. dash cam not reconnected, interior light settings changed, side mirror not working correctly.
4 May 2022
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