Good service. Very friendly and competent people. A small problem with getting the paint colour right. Otherwise excellent. Daniel and Mimi especially good.
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See what reviewers are saying
Our insurance company directed us to Fix Auto after a bad side collision. The whole process was lengthy owing to sourcing parts, but Fix Auto gave us weekly updates on the progress of the repair and w... See more
Company replied
Very happy with second coachwork job done by Autofox’s Hainault branch. Professional, friendly and courteous. Unlike most garages, you are updated and answered whilst your car is being repaired. Reco... See more
Company replied
Excellent customer service, was promised an ETA date and Fix Auto in Hainault stuck to their date which I was extremely happy about. They continuously updated me via email and phone calls to keep me p... See more
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Company details
About Fix Auto UK - Fix Auto Hainault
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 3, 97-101 Peregrine Road, IG6 3XH, Hainault, Essex, United Kingdom
- 020 8500 4899
4.3
Excellent
69 reviews
Asks customers to review
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Very Poor work.
Very Poor work.
Gave my car back with bumper half hanging off.
Not helpful with other issues that came to light.
Problems with car when picked up, had
No issues with car before they touch it.
11 June 2026
Reply from Fix Auto UK - Fix Auto Hainault
L M,
We are truly sorry to hear about the issues you experienced with your car after our service, particularly the bumper and the other problems that arose. We understand your frustration, especially since you had no prior issues. We would love to help but LM and your email address do not come up on our systems, could you please advise your full name or contact us directly on 0208 5926111.
Paul Cunningham, Fix Auto UK
Good service
Good service. Very friendly and competent people. A small problem with getting the paint colour right. Otherwise excellent.
Daniel and Mimi especially good.
1 July 2026
Reply from Fix Auto UK - Fix Auto Hainault
Rev Paul Davis,
We're so glad to hear you had a positive experience with our team, especially with our colleagues. We appreciate your feedback regarding the paint color and will certainly look into it if it hasn't been sorted already. Warm regards Paul and the team
Paul Cunningham, Fix Auto UK
Excellent.
Overall, very impressed with the outcome of the repair of the car. I was also kept in the loop with the status of the car to the completion date!
18 June 2026
Reply from Fix Auto UK - Fix Auto Hainault
Shahlaa,
Thank you for your wonderful review! We are so pleased to hear you were impressed with the repair and that we kept you well-informed throughout the process.
Paul Cunningham, Fix Auto UK
The repair was done in a reasonable…
The repair was done in a reasonable amount of time. They could not provide a courtesy car with automatic gear when the vehicle was with them. The insurance company also couldn't arrange one. So, had to pay out of our pocket for travel.
The return of the vehicle after the repairs was arranged by the Dagenham branch but, that was not picked up by the system in the Hainault branch where the repairs were done. So, the intervening weekend delayed the return by another 2 days.
I'm quite happy with the quality of the work done by Fix Auto and so I am not expecting any further problems with the vehicle.
20 April 2026
Reply from Fix Auto UK - Fix Auto Hainault
Devi,
We appreciate you taking the time to share your feedback regarding your recent repair experience. We are truly sorry to hear about the inconvenience you faced with the courtesy car and the delay in vehicle return due to the communication breakdown between our branches. We understand how frustrating this must have been, especially having to incur additional travel costs. We are glad to know that you are happy with the quality of our repair work. We are actively reviewing our internal processes to prevent similar issues from occurring in the future.
Paul Cunningham, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Hainault
Pairahvi,
We are so pleased to hear that you found our staff friendly and our service great. Thank you for your wonderful feedback!
Paul Cunningham, Fix Auto UK
Poor impression on the hand over of the vehicle to the collection
To give a vehicle back with clear water drips visible, is v poor . I wouldn’t have expected a valet on the vehicle , but for goodness sake leather the car after washing??
16 April 2026
Reply from Fix Auto UK - Fix Auto Hainault
Mr Rose,
We appreciate you bringing this to our attention. We understand your frustration regarding the water drips and the car's condition after washing. We are reviewing our procedures to ensure this does not happen again.
Paul Cunningham, Fix Auto UK
Review and Feedback
Overall, the work was done to a good standard and I’m pleased with the result. My only concern is that the time taken was quite long. I understand there may have been a delay due to a shortage of parts from the manufacturer, but it wasn’t clear whether the delay was caused by the manufacturer supplying the materials or by Fix Auto.
13 April 2026
Reply from Fix Auto UK - Fix Auto Hainault
R Ravikumar Mortgage advisor,
We appreciate your feedback and are glad you’re pleased with the work. We regret the time taken for the job caused concern, we can confirm that it was a part delay from the manufacturer but we'll review the communication process regarding parts delays to improve clarity for our customers. Thank you.
Paul Cunningham, Fix Auto UK
The service and Repair was good
The service and Repair was good. My one negative would be the courtesy car was a fiat 500 very small. Other than that very good.
8 April 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Rene Manradge,
We're glad the service and repair met your expectations. We regret the courtesy car was not ideal and appreciate your feedback, which helps us improve our services.
Paul Cunningham, Fix Auto UK
Car went in 2nd time for rectification…
Car went in 2nd time for rectification work, shoddy work bumper clips hanging out and plastic holds broken no advisory given by garage its a damn joke of a company.
Thay reply on here to say thay are sorry yet no offer to correct what thay have broken.
Please keep away from this company don't know how thay become so big in the 1st place
23 March 2026
Reply from Fix Auto UK - Fix Auto Hainault
Atif,
We regret to hear about the issues with the rectification work and the bumper. We appreciate your feedback and will review this to improve our service.
Paul Cunningham, Fix Auto UK
I have good words for you fixauto…
I have good words for you fixauto thanks to be honest
25 March 2026
Reply from Fix Auto UK - Fix Auto Hainault
Wilfredo Cruz,
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear you had an honest and positive experience.
Paul Cunningham, Fix Auto UK
I have to commend Dan Hutchinson for…
I have to commend Dan Hutchinson for his impeccable services, I had a problem and he was very polite, patient and very sympathetic and understanding to my problem and needs, he is a real credit to the company, my problem was resolved with courtesy, respect and to a high standard, thankyou .
17 March 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Kam Sangha,
We appreciate you taking the time to leave us such a complimentary review. We are so glad to hear that you received excellent service and your issue was resolved to a high standard.
Paul Cunningham, Fix Auto UK
Exceeded my expectations
Exceeded my expectations! From start to the end 5 🌟 service. I'll definitely use your services again if there's a need.
10 March 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Taute Tripeldiene,
We're happy to hear that you had such a positive experience with our service! Thank you for your kind words and we look forward to assisting you again in the future.
Paul Cunningham, Fix Auto UK
Minor fire damage resolved quicjkly
My car had a fire damage but the parts were not available they kept me in loop by informing me the status ever week and when parts were available I was able to drop my car and the fix were done quickly without any issue
20 February 2026
Reply from Fix Auto UK - Fix Auto Hainault
Rohan,
We're happy to hear that we kept you informed about your car's fire damage repair. We appreciate your patience regarding the parts availability, and we're glad the repairs were completed quickly and efficiently.
Paul Cunningham, Fix Auto UK
Workmanship excellent
Workmanship excellent. Good Customer Service. Kept me updated on progress throughout. Especially impressed with young man who dealt with the handover of car.
2 March 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Mandy+Charge,
We appreciate you taking the time to leave us this review! We're happy to hear you received excellent workmanship and customer service, and were kept updated.
Paul Cunningham, Fix Auto UK
Fantastic customer service
Car went in as a result of being side swiped by a foreign lorry on m25 ...insurance job and this was the garage nominated by my insurance company. Very nervous using a garage i knew nothing about.. needn't have been.
Mimi was superb in keeping me updated as was Daniel who dealt with me when i took the car in . Everything was explained clearly and
questions no matter how silly were
answered.
When i picked the car up Daniel took his time to let me check the car over and go through exactly what had been done. Superb job.
Then about a week later Mimi called to check all ok and to say if any problems did occur to get in touch
immediately.
No hesitation in recommending them
2 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Mary,
We're happy to hear that you had a positive experience, especially given your initial nervousness. We appreciate your comments on the clear communication and thorough service you received. It's great to know that you would recommend us. Thank you!
Paul Cunningham, Fix Auto UK
Really good service with weekly…
Really good service with weekly updates. Happy with the job! Like to give particular thanks to mimi who rang me every week providing status updates on my vehicle. Ken who did the original walk around and Daniel for the service provided upon collection.
16 January 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Devan Patel,
We appreciate your positive feedback! We're so glad to hear you were happy with the service and the weekly updates. We're delighted that our team made your experience a positive one.
Paul Cunningham, Fix Auto UK
Hainault branch and call centre
(Hainault branch and call centre).
Customer service was excellent from the first contact to the last. We were kept informed throughout with regular updates. I’d specifically mention the man on the reception desk who dealt with receiving and returning our car and the handover of the courtesy car. He was helpful, polite and professional throughout. Altogether a first class experience.
16 January 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Mrs Juliet Clark,
We're happy to hear that you received excellent customer service from start to finish and were well-informed. We appreciate your positive comments regarding the reception desk service. Thank you.
Paul Cunningham, Fix Auto UK
Very happy with second coachwork job…
Very happy with second coachwork job done by Autofox’s Hainault branch.
Professional, friendly and courteous. Unlike most garages, you are updated and answered whilst your car is being repaired. Recommended
16 January 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
East London,
We appreciate you taking the time to share your positive experience with our Hainault branch! We're happy to hear that you were satisfied with the work and our team.
Paul Cunningham, Fix Auto UK
Regular Updates!
Fix Auto telephoned us with regular updates of progress - very helpful.
The car now looks new!
6 January 2026
Reply from Fix Auto UK - Fix Auto Hainault
Roger,
We appreciate your positive feedback and 5-star rating! We're happy to hear that you found our regular updates helpful and that your car looks new.
Paul Cunningham, Fix Auto UK
Quick turnaround time
Quick turnaround time, fixed my car a week earlier than normal. It was as good as new. I was really surprised by the quality of the work done.
5 January 2026
Reply from Fix Auto UK - Fix Auto Hainault
Dave,
We appreciate your 5-star review! We're happy to hear that your car was fixed a week earlier than expected and returned in excellent condition. Thanks for the positive feedback on our work!
Paul Cunningham, Fix Auto UK
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