Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Company replied
Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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See what reviewers are saying
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... See more
Company replied
Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle... See more
Company replied
My car went in for some body work repair and a coolant tank replacement. Few problems with a separate issue when I came to collect it, the spark plugs needed replacing. They fixed this in 24 hours an... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
334 reviews
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Excellent service from administration…
Excellent service from administration to tradespeople and the repair was brilliant.
7 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Craig
Great to hear you were happy with all aspects of our service. It is very much appreciated.
Thank-you
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Emma
Thank-you for the five star review. It's very much appreciated.
Kind regards
Karen, Fix Auto Durham
fantastic customer service very…
fantastic customer service very pleased with my repair
16 August 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Janice
Thank-you for your review. It is very much appreciated.
Kind regards
Donna, Fix Auto Durham
Once my vehicle was delivered to Fix…
Once my vehicle was delivered to Fix Auto Durham the service and care was exceptional. From the loan car which was excellent to the many contacts they made to me to keep me up to date with the repair they were brilliant . Particularly Donna who was very friendly , courteous and efficient . Having now got my vehicle back I would like say Thank You .
15 August 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Fred
Thank-you so much for your amazing review. Pleased to hear you were happy with all of our service and I will certainly pass your lovely comments onto Donna.
Kind regards
Karen, Fix Auto Durham
job well done…
excellent service from collection to return 1st class well done
11 August 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Mr & Mrs Bailey
Your 5 star review is very much appreciated. Thank-you.
Kind regards
Donna, Fix Auto Durham
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Insurance job. Initially said a end of August early September repair date but when I explained I was meant to trading in the car they were fixing for a new one they went above and beyond to get it done within two weeks. Repair was great and an added bonus of a valet. Staff really helpful, friendly and professional. I would highly recommend!
4 August 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Yvonne
Thank-you for taking the time to review our service. Great to hear you were happy with everything especially that we could get your car booked in sooner than anticipated so you could get sorted with your new vehicle.
Kind regards
Karen, Fix Auto Durham
Excellent from start to finish
Excellent from start to finish, from the quality of the repair to the professionalism and friendliness of the staff, it was a pleasure to deal with you
23 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Ian
Thank-you for taking the time to give us a 5 star review. All the team will be pleased to hear you were happy with the repairs and our customer service.
Kind regards
Karen, Fix Auto Durham
Great staff, great job done.
Great customer service, office staff are really friendly and do their best to help. The staff in the garage are also very approachable and explain things in detail. Car well washed and valeted also the lads done a mint job on my car. 100000% recommend
23 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Michael
Thank-you so much for the positive recommendation. Great to hear you were happy with everything.
Kind regards
Karen, Fix Auto Durham
I think this garage is amazing
I think this garage is amazing! Marty who checked my car in and then gave me a courtesy car couldn’t of been more helpful. Pleasant, happy and efficient! Then the girls in the office keeping me informed every day on the progress of my car helpful pleasant courteous what a lovely staff, Donna had a very happy voice. When they told me my car was ready they were gonna drop it off for me nothing was a bother. Car was immaculate repair was incredible I can honestly recommend this garage to anyone many thanks Janet Smith
22 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Good morning Janet
Wow, thank-you so much for the amazing review. I'll be certain to let Marty, Donna and the rest of the team know you were impressed with the service.
Kind regards
Karen, Fix Auto Durham
The repairs carried were good
The repairs carried were good, however, waiting over 3 months to get booked in not good at all. Also being told it would take 2 days to repair, getting a call on the 5th day saying waiting for parts and should be ready the next week! They had 3 month to order the right parts!!
16 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Dylan
Thank-you for taking the time to provide us with your feedback and letting us know you were happy with the repair to your vehicle.
Regarding our service: we have been notifying all of our customers of a delay in getting their vehicle booked in for repair and I believe this information was relayed to you and or a family member back in mid April. I appreciate the delay is not ideal but in making customers aware, this gives them the opportunity to use an alternative repairer if this delay does not suit their needs.
Although your vehicle was pre-estimated in it's damaged condition we are unable to see every bit of damage. It's only once the vehicle is stripped and reassembled that we often find there are additional parts needed. Unfortunately in your case they were some small but very essential clips.
If you have any other queries please do not hesitate to give us a call.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi George
Thank-you for the five star review of our service. It's very much appreciated.
Kind regards
Karen, Fix Auto Durham
100% efficiency & politeness with…
100% efficiency & politeness with every visit either face to face or by phone. All members of staff first class
and a credit to your company. The job on the vehicle was exceptional and the quality of repair superb, its like having a car straight of the showroom when newly purchased. Many Thanks to you all.
Graham Alderson
14 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Graham
Thank-you so for the amazing review. I will be certain to share your lovely comments with our team.
Kind regards
Karen, Fix Auto Durham
Good service!
Used Admiral Insurance who directed me to this garage to get my bumper fixed. Very friendly and good service overall. Got given a good, clean courtesy auto car whilst my car was getting fixed. Would recommend
10 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Good morning Melor
Thank-you for your five star review and recommendation of our service. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham
Brilliant Service
Come to change a small part, done within 10 mins the next day after they ordered it straight in. Brilliant
8 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Adam
Thank you taking the time to review our service and for popping in so we could fit the part.
Kind regards
Karen, Fix Auto Durham
Excellent 👍
The staff at this repair business deserve more than 5* they were brilliant and even when I wasn’t 100% happy with the outcome, they were determined I would leave happy and that I did. Well done all 👏👏
2 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Jacqueline
Thank you for taking the time to submit your review. Good to hear you were happy with the end result.
Kind regards
Karen, Fix Auto Durham
Great service and end product
My car had quite a sizeable dent in the side along with damage to an alloy but thanks to the auto fix team, it now looks as good as new. Special mention to Marty for his service.
25 June 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Scott
Thank-you for taking the time to review us. Great news that your car is looking good and I will let Marty know you were impressed with his service.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Sophie
Great to hear you were happy with our service. Thank-you for the positive recommendation.
Kind regards
Karen, Fix Auto Durham
Great service
Couldn't fault their service from start to finish car looked like new when finished
16 June 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Nicola
I'm pleased you were happy with our service. Great news! Thank-you.
Kind regards
Karen, Fix Auto Durham
They kept Me updated all of the time…
They kept Me updated all of the time and did a great job thanks again
7 June 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Connor
Thank-you for the 5 star review of our service. It's much appreciated.
Kind regards
Karen, Fix Auto Durham
Thanks for good work my only issue was…
Thanks for good work my only issue was that I booked an automatic car and also requested it a few weeks before the work was carried out was told at last minute that only manual are available I’m sure you could have sorted this out I was disappointed with your customer service other than that thanks again for a good job maybe next time
3 June 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Mohammed
Thank-you for taking the time to review our service. Good to hear you were happy with the repairs to your vehicle. Regarding the replacement vehicle; we were aware of your request, but unfortunately at the time of your booking we were unable to accommodate it, as our limited supply of automatic courtesy cars were all in use by customers who only held automatic licences. We do appreciate the feedback.
Kind regards
Karen, Fix Auto Durham
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