Fix Auto UK - Fix Auto Durham Reviews 333

Brilliant service from Fix Auto Durham, friendly staff, great communication, very efficient, car repaired in 3 days. Added bonuses- car washed and valeted, air added to tyres and overall a great repair job!

On an interestingly excellent level,
I had an incredibly superb experience with Fix Auto Durham relating to my Nissan Qasqai, and it's bodywork in relation to dints and scratches which was caused by someone's unfortunate accident.

The unknown can cause great worries. But from my first telephobe call interaction with Fix Auto Durham customer caller helper, namely Donna, very pleasant and welcoming in a family friendly manner and very professional. I had my arrangements and I arrived on the premises. Subsequently, met Donna who acquired all required information. She said the person to examine my car namely Jason was on his lunch. Whilst on the one hand I said, please I can wait! I didn't want to interrupt his lunch break! I waited in the reception but it was a sunny day and was truly hot. On the other hand, Donna went away and told me to wait in the reception... I walked just outside of their reception office. Thereafter a few minutes. A man came out, namely Jason, incredibly approachable and very pleasant to talk to, examined my car, told me of their procedures and processes and other relevant information, including picking my car from my home address, the deadline finishing the work.
I left Fix Auto Durham. The car was picked from my home, by yet another incredibly family friendly member of their team namely Michael to collect my car from my home address. I must admit Michael is an amazingly helpful and supportive guy and their service is pretty swift, efficient and professional, including their way of effective communication.

Undoubtedly, for future reference, I will further use their services and most certainly can recommend Fix Auto Durham's services to anyone.

In addition, I have been a customer of many many auto businesses in the NorthEast. Never had such amazing experience. Therfore huge thanks to Donna, Michael and Jason, I have had the highest possible standard of Class services for the first time from Fix Auto Durham in the UK.

Overall I have received the best service, product, and customer specialist family friendly warm great service at Fix Auto Durham. I now have enquired and intend to plan my future car mot and full services at Fix Auto Durham.

I am not entirely convinced that it is the place that makes the invaluable experience pleasant and professional. It is the people within the premises that makes it an amazing experience. In my casesuch as the staff that are Donna, Michael and Jason made it more pleasant professional and unforgettable experience.

So, for all my service needs, I am so happy that I have found Fix Auto Durham, and because of Donna, Michael and Jason, I will always return to this place and seek their amazing services.
After all, we all want a place and its staff that I can trust.
For that, Donna, Jason and Michael, I am greatful and truly appreciate your expertise, time and efforts, help and support. Absolutely brilliant.

We never seem to take the time and thank brilliant professionals like you. I wanted to take and spend my time, and Thank you so much for everything you have done.

See you soon Fix Auto Durham and its team.

Friendly, efficient service. Excellent repair work.

I have just had my wife’s vehicle repaired by Fix Auto Durham. Outstanding craftsmanship, Michael was superb throughout, explaining the process from start to finish. He even dropped my vehicle off for me at my home to avoid any inconvenience to my working day. Donna was great also, kept me updated on the progress of the work and when my vehicle would be ready by. They really went above and beyond, I would recommend them to anyone wishing to have their vehicle repaired.

kept me informed at each stage, picked up and delivered my vehicle-I had nothing to do -but wait

Just been sorted by fix auto due to an accident with my car and I couldn’t recommend any garage more. Michael was a cracking fella, super cheerful and friendly made the experience as nice as possible, everyone on the call desk were extremely helpful and kind, the work they did was also quick and efficient. What an amazing garage 10/10

Started off a rocky start but ended well. Staff was able to address my concerns and rectify issues adequately.

The work carried out after my accident was to full satisfaction and was happy with result

Very polite and helpful staff. Kept informed of progress with car. Car returned fully valeted and an amazing job on wing bumper and alloy. Highly recommend. Also sorted compulsory excess out where Admiral had messed it up.

Excellent service, professional and great workmanships

Absolutely brilliant service from start to finish. As a young girl sometimes garages can feel quite intimidating but everyone was so lovely! Micheal brought my car back and explained everything so clearly, he was so friendly! Oh and thank you to Donna who answered the phone everytime I rang with every little silly question I had!

Amazing service car looks better than before . Also I had a 4G Number plate that was badly damaged and Michael fixed it and left it in the boot which means I can put it back on my car tomorrow. Thanks Michael an amazing 5 ⭐ service …. Above and beyond .

Great service from start to finish. From collection of my vehicle, to its return, and Donna kept me constantly updated with the progress of repairs to my car. Highly recommend this company!

I really couldn’t thank the team enough for the repairs to my car. Everyone that I spoke to was so kind and amazing. Picked up my car today and Micheal was spot on and made collecting my car so easy. I’m over the moon with the work and will 100% be coming back when needed!

Great customer service, staff really friendly.

From booking in to collection every thing was organised perfectly, big shout out to Jason Michael and Donna, and the repair is fantastic, top job from a top outfit

Great service from the 1st phone call until the return of my vehicle . Repair standard was excellent and communication was always clear and precise . The driver who picked up then returned my car was professional and very understanding of my situation . A really good example to other garages how to treat customers . Extremely happy .

Top quality job, kept me informed of all work being done on my car throughout the whole process. Would highly recommend, and the bodywork is amazing, a job well done by all Involved at Fix Auto.

Service was superb