Brilliant service all round, so pleased with our car when returned. All repairs were perfectly and quickly carried out. Lots of courtesy calls to inform us of porogress and car was ready a day before... See more
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Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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See what reviewers are saying
After phoning insurance company Fix Auto Durham phoned the following day they are handling the repairs Due to a large crack in the windscreen the pushed the car in a week earlier brought a loan car... See more
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The work was done perfectly well, the courtesy car was just a small i10 Hyundai and annoyingly branded, I hated driving a branded car but it was a lovely car though. There was no cohesion between my i... See more
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My car needed rear bumper and boot lid repairs after a rear-end hit. The staff here were very helpful, friendly and professional. Gave me plenty of information on what they will do. Car came back... See more
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Company details
About Fix Auto UK - Fix Auto Durham
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
366 reviews
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The repairs carried were good
The repairs carried were good, however, waiting over 3 months to get booked in not good at all. Also being told it would take 2 days to repair, getting a call on the 5th day saying waiting for parts and should be ready the next week! They had 3 month to order the right parts!!
16 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Dylan
Thank-you for taking the time to provide us with your feedback and letting us know you were happy with the repair to your vehicle.
Regarding our service: we have been notifying all of our customers of a delay in getting their vehicle booked in for repair and I believe this information was relayed to you and or a family member back in mid April. I appreciate the delay is not ideal but in making customers aware, this gives them the opportunity to use an alternative repairer if this delay does not suit their needs.
Although your vehicle was pre-estimated in it's damaged condition we are unable to see every bit of damage. It's only once the vehicle is stripped and reassembled that we often find there are additional parts needed. Unfortunately in your case they were some small but very essential clips.
If you have any other queries please do not hesitate to give us a call.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi George
Thank-you for the five star review of our service. It's very much appreciated.
Kind regards
Karen, Fix Auto Durham
100% efficiency & politeness with…
100% efficiency & politeness with every visit either face to face or by phone. All members of staff first class
and a credit to your company. The job on the vehicle was exceptional and the quality of repair superb, its like having a car straight of the showroom when newly purchased. Many Thanks to you all.
Graham Alderson
14 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Graham
Thank-you so for the amazing review. I will be certain to share your lovely comments with our team.
Kind regards
Karen, Fix Auto Durham
Good service!
Used Admiral Insurance who directed me to this garage to get my bumper fixed. Very friendly and good service overall. Got given a good, clean courtesy auto car whilst my car was getting fixed. Would recommend
10 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Good morning Melor
Thank-you for your five star review and recommendation of our service. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham
Brilliant Service
Come to change a small part, done within 10 mins the next day after they ordered it straight in. Brilliant
8 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Adam
Thank you taking the time to review our service and for popping in so we could fit the part.
Kind regards
Karen, Fix Auto Durham
Excellent 👍
The staff at this repair business deserve more than 5* they were brilliant and even when I wasn’t 100% happy with the outcome, they were determined I would leave happy and that I did. Well done all 👏👏
2 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Jacqueline
Thank you for taking the time to submit your review. Good to hear you were happy with the end result.
Kind regards
Karen, Fix Auto Durham
Great service and end product
My car had quite a sizeable dent in the side along with damage to an alloy but thanks to the auto fix team, it now looks as good as new. Special mention to Marty for his service.
25 June 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Scott
Thank-you for taking the time to review us. Great news that your car is looking good and I will let Marty know you were impressed with his service.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Sophie
Great to hear you were happy with our service. Thank-you for the positive recommendation.
Kind regards
Karen, Fix Auto Durham
Great service
Couldn't fault their service from start to finish car looked like new when finished
16 June 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Nicola
I'm pleased you were happy with our service. Great news! Thank-you.
Kind regards
Karen, Fix Auto Durham
They kept Me updated all of the time…
They kept Me updated all of the time and did a great job thanks again
7 June 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Connor
Thank-you for the 5 star review of our service. It's much appreciated.
Kind regards
Karen, Fix Auto Durham
Thanks for good work my only issue was…
Thanks for good work my only issue was that I booked an automatic car and also requested it a few weeks before the work was carried out was told at last minute that only manual are available I’m sure you could have sorted this out I was disappointed with your customer service other than that thanks again for a good job maybe next time
3 June 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Mohammed
Thank-you for taking the time to review our service. Good to hear you were happy with the repairs to your vehicle. Regarding the replacement vehicle; we were aware of your request, but unfortunately at the time of your booking we were unable to accommodate it, as our limited supply of automatic courtesy cars were all in use by customers who only held automatic licences. We do appreciate the feedback.
Kind regards
Karen, Fix Auto Durham
Great service the guys are helpful and…
Great service the guys are helpful and go out their way to provide a good service. The work done on the car is perfect. Thank you to fix auto Durham
30 May 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Jenny
Thank-you for taking the time to leave us a review. Great to hear you are happy with both our customer service and repairs to your vehicle.
Kind regards
Karen, Fix Auto Durham
Repair
The service and customer relation was prompt and professional. I would definitely recommend this garage.
28 May 2022
Reply from Fix Auto UK - Fix Auto Durham
God morning Mrs Rai
Thank-you for your 5 star review. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham
Excellent communication and customer service
Excellent communication I was kept updated every step of the way.
Staff couldn’t be more helpful when answering queries and advising me of the process.
Would definitely recommend fix auto to friends and family.
27 May 2022
Reply from Fix Auto UK - Fix Auto Durham
Good morning Christine
We appreciate you taking the time to review our service. Glad to hear you were happy with everything. Thank-you for your positive recommendation.
Kind regards
Karen, Fix Auto Durham
Took my vehicle in for damage repair
Took my vehicle in for damage repair. I was met by Michael Soulsby who guided me through the procedure.
When my repair was done I was very impressed with the works carried out.
1st class service and workmanship.i would recommend Fix Auto Durham to my friends and colleagues.
Thanks Again Michael much appreciated.
Peter Tiplady
20 May 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Peter
Thank-you so much for your positive feedback and recommendation. I'll let Michael know.
Kind regards
Karen, Fix Auto Durham
Excellent service
Excellent service, would highly recommend my car now looks brand new thanks to their excellent work. A massive thank you to Micheal ( I think that was his name 🤣) for making me feel so welcome and looking after my car generally best customer service I could ask for.
20 May 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Millie
Great to hear you were impressed with the repairs to your car and with our customer service. Yes, it was Michael dealing with you, I will pass your kind comments on to him.
Thank-you
Karen, Fix Auto Durham
Repair to car
From start to finish this company and staff were amazing. They made you feel welcome and sent text messages keeping you up to date with my car and when they expected to be completed by . Loved the courtesy car as well . Thank you
18 May 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Isobel
Thank-you so much for the lovely review. It is very much appreciated. I will let the team know that you were happy with our service.
Kind regards
Karen, Fix Auto Durham
The only concern I have is the length…
The only concern I have is the length of time it took them to repair the car
Otherwise the staff were very helpful and friendly and kept me informed of why their was a delay which turned out to be a parts issue
18 May 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Michael
Thank-you for providing us with the feedback, it's always appreciated. Unfortunately the issue with parts' availability is very frustrating, for both us as the repairer and you the customer. However I'm pleased you were happy with the service we provided.
Kind regards
Karen, Fix Auto Durham
Good Job and Communication
The part we needed was slow in arriving but figure this is Brexit or pandemic. Fix Auto Durham were brilliant at keeping us updated. Everything went smoothly - dropped and picked up vehicle and courtesy car. Plus the job itself, looks like a new car and much cleaner than when they picked it up. Good job guys, thank you.
18 May 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Jan
Thank-you very much for taking the time to review our service. Parts supply is very problematic at the moment, but great to hear you were happy with everything, once sorted.
Kind regards
Karen, Fix Auto Durham
Great service and really high standard throughout
Great service. Professional work. Continual updates and contact throughout.
10 May 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Jordan
Thank-you for taking the time to provide us with your positive experience. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham
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