Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Company replied
Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... See more
Company replied
Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle... See more
Company replied
My car went in for some body work repair and a coolant tank replacement. Few problems with a separate issue when I came to collect it, the spark plugs needed replacing. They fixed this in 24 hours an... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have given an excellent because the…
I have given an excellent because the repair to the car is so good that you actually cannot see where it has been repaired. The staff I dealt with were polite and helpful at all times. The repair did take a little longer but it was explained to me why this was and the reason. I would recommend Fix Auto Durham.
20 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Alan
Thank-you so much for the excellent review and recommendation. Great to hear you were happy with everything.
Kind regards
Karen, Fix Auto Durham
Top quality repair job and great…
Top quality repair job and great service from all of the team
20 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Kevin
Thank-you so much for the review. Your comments will be passed onto all of the team.
Kind regards
Karen, Fix Auto Durham
Excellent service all round
Excellent service all round, repairs carried out very quickly, kept well informed, driver great and very helpfull. Fantastic service provided .
18 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Miss Innes
Your 5 star review is very much appreciated. Thank-you.
Kind regards
Karen, Fix Auto Durham
Storm damage
My car was damaged in the storms. My roof tiles blew off and damaged the roof and side of the car, I waited quite a long time to get it repaired but having said that they were extremely busy due to the volume of repairs and I could still drive my car. I found the service very good, they picked up my car and left the courtesy car, same after repairs, due to my not being able to do this myself. The work done was excellent.
18 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Susan
Thank-you for taking the time to review our service. We have indeed had an extremely busy time but it's great to hear you were happy with the service we provided.
Kind regards
Karen, Fix Auto Durham
Good level of workmanship
Good level of workmanship. Kept up to date throughout the process.
16 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Jocelyn
Pleased you were happy with our workmanship and service thank-you.
Kind regards
Donna, Fix Auto Durham
A first class job
A first class job, car returned in 'as new' condition. There's no difference in shade at all between what was repaired and what is original!
15 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi George
Thank-you for the 5 star review, it is very much appreciated.
Kind regards
Donna, Fix Auto Durham
The people are so nice
The people are so nice, friendly and helpful. They let you know every step of what is happening with your claim. Would highly reccomend them
7 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Lisa
Thank-you so much for the recommendation. I will pass your comments onto all of the team.
Kind regards
Karen, Fix Auto Durham
Good Garage
Good communication, car repairs of a high standard, courtesy car good, car cleaned! Nice staff!
7 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Good morning Ross & Jill
Thank-you for your 5 star review. It's great to hear that you were happy with all aspects of our service.
Kind regards
Karen, Fix Auto Durham
100% recommend this garage to anybody
100% recommend this garage to anybody , they keep you in the loop and tell you every stage your car is at . They go above and beyond (one lad stayed late to complete the car so I could go to work away the next day ).
7 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Steven
Thank-you so much for your recommendation. Great to hear you are happy with everything and I will pass your comments on to all of the team who pulled out all the stops so you could get away.
Kind regards
Karen, Fix Auto Durham
First class job after a some front wing…
First class job after a some front wing and bumper damage to my Volvo V40. Looks like new 👍
5 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Good morning David
Thank-you very much for taking the time to provide us with your positive feedback. Great to hear you were happy with the repairs to your Volvo.
Kind regards
Karen, Fix Auto Durham
My car door isn’t flush won’t…
My car door isn’t flush won’t completely close and the paint job doesn’t even match my car
2 February 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Becky
Sorry to hear that you are not happy with the work we have undertaken to your car. I will get a member of the team to call you and discuss your concerns.
Kind regards
Karen, Fix Auto Durham
Excellent work!
29 January 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi
Great to hear you were happy with the service we provided. Thank-you.
Kind regards
Karen, Fix Auto Durham
Excellent service
28 January 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Ian
Thank-you for your feedback. It's good to know you rate our service as 5*.
Kind regards
Karen, Fix Auto Durham
Great service.
28 January 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Rebecca
Thank-you for taking the time to review our service, it's very much appreciated.
Kind regards,
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Ian
Thank-you for your feedback regarding our service. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham
Excellent service and repairs
Great, efficient and clear process and excellent quality of repair, all with a very friendly customer service.
20 January 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Helen
Thank-you for the 5* review of our service. The team will be pleased with your comments.
Kind regards
Karen, Fix Auto Durham
Replacement Car delivered on time and…
Replacement Car delivered on time and worked carried out within a reasonable time scale it has taken longer than expected because of part delays not the repair centre
Still one job out standing but work carried out fine to high standard
19 January 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Gordon
We appreciate you taking the time to review our service and thank you for your understanding regarding the parts delay. We will contact you as soon as we have any news and get that final job completed.
Kind regards
Karen, Fix Auto Durham
EASY TRANSACTION PLEASED
14 January 2022
Reply from Fix Auto UK - Fix Auto Durham
Good afternoon
Thank-you so much for taking the time to give to 5* review of our service.
Kind regards
Karen, Fix Auto Durham
Excellent service
Excellent service, friendly staff. Really delighted with the handover. Car looks like new!
Thank you!
8 January 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Deborah
Your feedback is very much appreciated. It's great to hear you were happy with everything.
Thank-you and kind regards
Karen, Fix Auto Durham
Excellent service from start to finish
Excellent service from start to finish. My car is fixed and looks amazing. Great valet service and lovely company to deal with. Thank you.
6 January 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Robin,
Thank-you so much for the 5* review. It is very much appreciated.
Kind regards
Donna, Fix Auto Durham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.