Fix Auto UK - Fix Auto Crawley Reviews 

The front office people were really helpful, communicative and responsive. The body work repairs were excellent but my vehicle has come back with a steering problem that it did not have before the accident that FixAuto have not repaired..

Amazing service. My car has never looked so good
Everyone is so polite and helpful

Works not completed however they have had my vehicle for a month in storage and work has not even begun. My car is almost up for its 3 year lease and the garage won’t answer the phone or respond to my email. I don’t think it will even meet its MOT in 2 weeks with the company taking so long to begin works. :-(

Very difficult to speak to someone on the phone, because nobody answered.
But when they do, the customer service is good.
Took a bit longer, than I expected... but is only because the work shop was very busy at the time.
The work done in my car, was excellent. I'm very happy with it.
Thank you.

Fix Auto were appointed by AXA to repair my car. They did a great job , with a fair bit of complex mechanical work. The car was only 3 months old and came back as new. Well done.
Can’t say the same for AXA who are so inefficient and have diabolical communication. Don’t answer e mails and telephone can take hours to answer.

Car goes in to Fix Auto Crawley. Comes out repaired, but with a newly flashing warning light and accompanying beeps. That's odd, I think, didn't have those before. So I send it back to them to sort out. After hearing nothing, I contact them to be told that apparently it's not their fault and nothing to do with them. Just a massive coincidence that the problem arose at the same moment they handed the car over. So now it's up to me and my wallet to sort out. I don't believe them. I think either the quality of their workmanship is shocking and/or their ethics is deplorable. Probably both. I wouldn't trust this lot with a bargepole. Extremely dodgy

Very gd friendly team especially Alia she’s brilliant

Overall good service, however I have no idea why I had to bring the car in for a 2 minute inspection when all they did was take the same video I'd already shared with the insurer

The whole service from start to finish was really good, great service and took all the stress out of the situation.

Thank you!

Everybody was extremely helpful and understanding

Efficient, good repair done quickly.

Great job, all completed as requested

We can’t rate Auto Fix Crawley more highly. Our experience was totally fuss free and professional. The staff were really efficient and helpful. Our car was returned in showroom condition, all repairs fixed and car valeted inside and out. I would definitely return to them if required in the future and recommend them to friends and family.

The repair on my car was actually very good, but you just can't get through to them by phone - over 1.30 hours I waited once and had to give up - and they don't let you know how it's going, when it's likely to be finished or how long it will take. They would respond eventually after sending emails, but only with non descript answers about timescales i.e. 'it's in a queue and will be dealt with soon',which tells you absolutely nothing. It's a shame because otherwise they would be okay! Although we weren't comfortable with their very young drivers they send out to collect and deliver your car back. You never know how they are going to treat your car, especially if it's big and powerful.

I was away from home when they picked my car up and delivered the courtesy car. It was seamless and hassle free (so rare these days). It has just been delivered back to me gleaming like a new car inside and out. I am so happy.

Fix Auto was helpful throughout the repair and providing a courtesy car, and answered a particular query well.

Worst company I've ever had to deal with.

Nobody answers the phone, so they ask you to email them. Five days later still no answer to a simple email. I don't think this company will survive long.

A very good job done,more information about progress as repair took place would have been useful

I was very pleased with the repair on my car, You would never of known it was damaged which is how it should be. Car was evidently cleaned inside & out on return. Very professional finish. Courtesy car arrived very clean with petrol in. If I had to fault fix auto it would be lack of communication, 4 weeks without car & no updates unless I called. Not sure courtesy car was checked over property as had a very temperamental oil sensor, kept coming on & off. Day 2 I had to have them come out & put oil in. Car key battery died on day 3 in sainsburys carpark so had to replace battery to get home. Child safety lock didn’t work on car & unable to manually lock door. With a 4yr old this was a real worry but they had no cars to replace it with - major safety issue! This is something that should be checked on all cars before distributing! I made them aware of all issues. Very short notice on fix & return of my car so had to make myself available last minute. My car is a lease car with limited mileage so was told it would be picked up/dropped off on truck but it wasn’t & I wasn’t informed it wouldn’t be.
Darren Collins, Was very lovely & friendly on the couple of times we me. Overall repair was faultless, Customer service not so great.

My fiancé car was hit by another car at a T junction so the other drivers fault completely. Her insurance company Aviva selected fix auto. We had to wait for a while to book the car in because they were very busy but we are pleased with the job done. The car did look new again as it had an all over polish.