A completely painless process from start to finish. Good communication from Mark who was very helpful with delivery process of the courtesy car and subsequent delivery of the repaired car. The car... See more
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Location
Switch locationNova Business Units, Gore Road Industrial Estate, BH25 6SA New Milton, Hampshire, GB
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Lack of communication We were a little frustrated when we didn’t have regular updates on the repair schedule for our vehicle. We understand the logistics in obtaining parts but would have liked re... See more
Company replied
Fix Auto were the garage allocated by an insurance company. Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to coll... See more
Company replied
My experience with Fix Auto UK was a positive one. I was kept up to date all through the repair. The repair seemed to take a long time but there was a lot of work to do and the repairs were all don... See more
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Company details
About Fix Auto UK - Fix Auto Bournemouth
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Nova Business Units, Gore Road Industrial Estate, BH25 6SA, New Milton, Hampshire, United Kingdom
- 023 9266 2756
4.3
Excellent
102 reviews
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A hassle-free experience
A hassle-free experience! They collected my car, made notes on the damage that the insurance claim was to cover, noted any other minor damage, marks etc., and left me a courtesy car. Then delivered my car back to my door when it was done, about ten days later - all repaired, clean and shiney.
I was slightly worried about how well the new paint would match the 15 year old BMW Xirallic paint, but I can't see any mis-match at all, though we haven't yet had any sunny days, which is the litmus test...
13 March 2026
Reply from Fix Auto UK - Fix Auto Bournemouth
Howard,
We're so glad to hear you had a hassle-free experience with us! We truly appreciate your kind words about our service and the repair work on your BMW. We hope the paint match continues to impress in the sunshine.
terry clemens, Fix Auto UK
Expectations exceeded
I cannot fault the work that Fix Auto did on my car. Very quick turnaround kept me informed along the way. And the car came back looking like new.
9 March 2026
Reply from Fix Auto UK - Fix Auto Bournemouth
Peter Mathews,
We are so pleased to hear you're happy with our work and communication. Thank you for your kind feedback!
terry clemens, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
Peter Fowler,
We appreciate your positive feedback. We are glad you experienced excellent service.
terry clemens, Fix Auto UK
Would use again
Fix Auto were the garage allocated by an insurance company.
Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to collect when the work was completed. The work to my car was excellent and my car had been thoroughly cleaned and valeted throughout.
Really good service and I would definitely use them again.
26 January 2026
Reply from Fix Auto UK - Fix Auto Bournemouth
Jacqui Saunders,
We're happy to hear that you had a positive experience with our service! It's wonderful that the communication and vehicle collection/return were efficient. We appreciate your kind words regarding the quality of work and cleanliness. Thank you for the recommendation!
terry clemens, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
Edward,
We appreciate your positive feedback and are glad that you had a great experience with our services.
terry clemens, Fix Auto UK
I got my car back today after 6 weeks
I got my car back today after 6 weeks! I was told 2 weeks ago it was nearly finished but it seemed to take forever from that point.
Too slow. Miscommunication or no communication
23 January 2026
Reply from Fix Auto UK - Fix Auto Bournemouth
A Dirou,
We regret the delay and communication issues you experienced. We appreciate your feedback and will review our processes to improve our service times and updates.
terry clemens, Fix Auto UK
We were kept informed of the progress…
We were kept informed of the progress of the works being completed. We are happy with the results
24 December 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Elizabeth,
We are happy to hear that you were kept informed about the progress. We're glad you are happy with the completed work and appreciate your feedback.
terry clemens, Fix Auto UK
Apart from updates a bit sparse…
Apart from updates a bit sparse everything else was fine
18 December 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
peter,
We appreciate your positive feedback! We'll work on providing more frequent updates for a better experience. Thanks!
terry clemens, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate you sharing your positive experience! We're glad our service and communication met your expectations.
terry clemens, Fix Auto UK
Honestly brilliant service
Honestly brilliant service. Regular updates on progress of repair by email and telephone. Ultra polite and the work on the car was top notch.
28 November 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're happy to hear that you received brilliant service! It's great to know you appreciated the regular updates and that you were pleased with the work.
terry clemens, Fix Auto UK
Fix Auto Bournemouth did a fantastic Job
Fix Auto Bournemouth did a fantastic job on my Hyundai i10. The quality of their work is just spectacular. You wouldn't know the car has been repaired, it just looks brand new.
They provided me with a courtesy car and when the job took longer, they just told me not to worry and keep their courtsey car for longer. Absolute Gem!
13 November 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate your positive feedback! We're happy to hear that you are pleased with the repair work on your Hyundai i10. It's great to know the courtesy car was helpful, and we thank you for recommending us!
terry clemens, Fix Auto UK
The time that it took to collect the…
The time that it took to collect the car and repair it was short and sweet. 7 days
Then I looked closer and it was not as good as i thought it would be, or seemed to be. Windscreeen was not very well cleaned
They did keep me informed as to the progress of the repair then the manager was arrogant turned stupid and had to make a complaint about her and admiral and her cronies covered up her arrogance and lies . PATHETIC EXPERIENCE WITH BOTH COMPANIES AND ADMIRAL ARE STILL PAYING COMPENSATION FOR THEIR REPETITIVE MISTAKES !
17 November 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're happy to hear that your car repair experience was efficient and quick. Thank you for your positive feedback; we appreciate it greatly.
terry clemens, Fix Auto UK
Happy with the work but took 3 weeks to…
Happy with the work but took 3 weeks to complete
13 November 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're happy you're pleased with the work. We regret it took three weeks to finish. Thanks for your feedback.
terry clemens, Fix Auto UK
Fantastic service,kept up to date with…
Fantastic service,kept up to date with progress of my car
Good standard, friendly
13 November 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate you taking the time to leave us a five-star review. We're happy to hear you were pleased with our service and updates.
terry clemens, Fix Auto UK
Kind and compassionate
Kind and compassionate. Always kept me updated on the progress with my car.
3 November 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're happy to hear that you felt supported and informed about your car's progress. Thank you for your positive feedback; we appreciate it.
terry clemens, Fix Auto UK
5 star service … flexible with timings…
5 star service … flexible with timings and the workmanship is excellent… thanks to Russell , Chris and the team
30 October 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Phil,
We're happy to hear that you were pleased with our adaptable scheduling and excellent work. The team appreciates your acknowledgment and thanks you!
Fix Auto UK
Useless communication
Useless communication. Over 5months to get my car back. It took 6 weeks before Fix Auto even collected my car. I then had to keep chasing them for updates without being told the correct information, until one person took ownership and started to actually communicate with me. The courtesy car provided was useless and made me unwell. I would definitely not recommend using FixAuto.
23 October 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Michelle,
We regret to hear about the extensive delay you experienced. but i do think a 1 star review is unfair given the horrendous parts back orders we encountered from the day your car came on site, your car then developed an unrelated engine fault that was eventually caried out under manufacturers warranty, Vauxhall had your car for months as they were also waiting for parts, when your car was finished there was a delay in retrieving your excess. I believe that our communication logs show you were adequately kept informed, I think your delayed repairs maybe the cause of your frustration but I don't think we are to blame. We'll review your case to improve our service.
Fix Auto Bournemouth
Great service!
Really impressed by how quick and easy this process was. My car was collected from me and curtesy car delivered. Told the repairs could take up to 3 weeks or so but had my car back within 2 weeks looking brand new and sparkly clean! Thank you
17 October 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Katie Hammond,
We're happy to hear that the process was quick and easy for you. It's great to know you were impressed with the courtesy car and the timely return of your car in excellent condition. Thank you for your feedback!
Fix Auto UK
Excellent care
13 October 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
thank you for you review, glad to help
Reply from Fix Auto UK - Fix Auto Bournemouth
Mr Tudor,
We're happy to hear that you found us approachable and that we kept you informed about your repairs. Thank you for your feedback.
Fix Auto UK
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